Note fondée sur 425 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2022 par Emma , Gestion de l’hôtel
Thank you for your feedback!
par un voyageur de Colma
Publié le 19 oct. 2024 sur Expedia
No breakfast was provided
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for taking the time to share this 4/5 review, Marilyn!We're so glad to hear your time with us was so enjoyable! We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our dining options with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the positive rating, Erica!It's great your time at Courtyard Petaluma was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback, Jonathan!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
par un voyageur
No breakfast
Publié le 15 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
24 oct. 2024 par Customer Service, Gestion de l’hôtel
We appreciate you taking the time to share your feedback, Greg.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our dining options. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Customer Service, Gestion de l’hôtel
Samantha, we're delighted you enjoyed your experience at Courtyard Petaluma. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Customer Service, Gestion de l’hôtel
Xavier, thank you for sharing your rating. We're thrilled you enjoyed your stay at Courtyard Petaluma. We hope to welcome you back soon!
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Customer Service, Gestion de l’hôtel
Johanna, thank you for staying with us at Courtyard Petaluma. We appreciate your feedback and look forward to welcoming you back on your next visit.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Customer Service, Gestion de l’hôtel
Miguel, thank you for staying with us at Courtyard Petaluma. We're thrilled you enjoyed your stay and look forward to welcoming you back.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
I asked at least twice a day (for five days) about free WiFi- which was included. No one ever helped me!!! Also - in five days our room was only cleaned once. We had to ask at the front desk for soap, towels, coffee, etc.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Customer Service, Gestion de l’hôtel
Barbara, thank you for your feedback. The experience with WiFi and cleaning services is not what we aim for, and your comments about these issues have been noted. We appreciate your input and will use it to make improvements.
