Note fondée sur 402 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2022 par Emma , Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 23 août 2024 sur Expedia
The bed was and pillows were comfortable. Great staff and clean room as well. We would stay here again.
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Marcen, it’s wonderful to hear you had a great time at Courtyard Petaluma. The team is pleased to know you appreciated the comfortable accommodations, as well as the cleanliness and service. We’re looking forward to welcoming you back.
par un voyageur
Publié le 19 août 2024 sur Hotels
Everything was great. Staff was helpful and friendly.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Gabriel, it’s wonderful to hear you had a great time at Courtyard Petaluma. Our team members always strive to provide helpful and friendly service, and we're glad to note we hit the mark with you. We hope to welcome you back soon!
par un voyageur
Publié le 18 août 2024 sur Expedia
Would stay there in the future.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
TONIA, thank you for staying with us at Courtyard Petaluma. We're delighted to know you enjoyed your time with us and look forward to welcoming you back in the future.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Melissa, thank you for taking the time to provide a rating. Your feedback is important and the team is always looking for ways to enhance our guest experience. We hope to welcome you back in the future.
par un voyageur
Publié le 8 août 2024 sur Hotels
Features tidak diupgrade
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Meliana, terima kasih atas masukan Anda. Tim menghargai masukan Anda dan akan meninjau masalah ini secara internal. Wawasan Anda membantu kami meningkatkan layanan kami. Kami berharap dapat menyambut Anda kembali di masa mendatang.
par un voyageur de El dorado hills
Publié le 4 août 2024 sur Expedia
Bad location . I see homeless people walking around
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Annie, thank you for sharing your feedback. We understand the importance of feeling comfortable in the surrounding area and hope that the rest of your stay was pleasant. We hope you give us another chance in the future.
par un voyageur
You’re better off staying under a bridge
Publié le 2 août 2024 sur HotelsStaff did not clean our room for three days the first time and then three days the second time. They don’t restock the coffee they don’t make the beds. They don’t change the sheets. This is the worst hotel. I’ve stayed in in many years. Imagine management says that they don’t stock coffee unless asked, they only clean the room every other day which they didn’t do bad attitudes by desk personnel, and only lies from management
Commentaires de Gestion de l’hôtel
4 août 2024 par Customer Service, Gestion de l’hôtel
Bob, the feedback is appreciated. Regarding room cleaning frequency and coffee restocking, the stated policies aim to accommodate different preferences, though we understand they may have impacted your experience. Every effort is made to ensure accurate communication from our team members. Your input is valued as it helps us identify areas for improvement.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Service, Gestion de l’hôtel
Bob, thank you for taking the time to provide your feedback. Our team is committed to ensuring every guest has a positive experience, and it's clear we fell short during your stay. Your comments are valued and will help us improve. We hope to have another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
It was very clean
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Service, Gestion de l’hôtel
Niocle, thank you for sharing your experience. It's great to hear that cleanliness met your expectations. We hope to have the opportunity to serve you again.
