Ratings based on 629 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 10, 2024
Clean and comfortable
by A traveller
Posted Aug. 8, 2024 on Hotels
Comment from Hotel Management
Aug. 10, 2024 by The staff at Americas Best Value Inn & Suites, Hotel Management
We appreciate the rating! We would be grateful, if you give us an opportunity to, improve your experience during your next stay. Do stay with us anytime you visit the city.
by A traveller from fort Mitchell
Posted Aug. 3, 2024 on Expedia
I told
Comment from Hotel Management
Aug. 3, 2024 by joanie, Hotel Management
Thank you
by A traveller
Posted Jul. 16, 2024 on Expedia
Comment from Hotel Management
Jul. 22, 2024 by The staff at Americas Best Value Inn & Suites, Hotel Management
Thank you for your positive review! We appreciate the time you took to let us know you think we are awesome! You are too and we look forward to seeing you again.Regards,
by A traveller
Posted Jul. 16, 2024 on Hotels
Comment from Hotel Management
Jul. 22, 2024 by The staff at Americas Best Value Inn & Suites, Hotel Management
We appreciate the rating! We would be grateful, if you give us an opportunity to, improve your experience during your next stay. Do stay with us anytime you visit the city.
by A traveller
Do not bring your family here
Posted Jul. 15, 2024 on HotelsDidnt even stay, dont stay here, looks nothing like the pictures, we literally walked in and the lobby smelled of marijuana terribly, outside of bulding looked trashed, grabbed our key entered the room, the toilet didnt even work you had flush it from the back, there wasnt a remote and when told we dont have a remote the dude grabbed a remote from a didfferent room and it still didnt work,, felt very unsafe for sure and we literally got our kids walked out of the room placed the key on the desk and left it was so terrible
Comment from Hotel Management
Jul. 15, 2024 by The staff at Americas Best Value Inn & Suites, Hotel Management
Dear Terri,We are sincerely sorry to hear about your experience at our hotel. We apologize for the issues you encountered during your brief stay with us. This is definitely not the standard of service and quality that we aim to provide to our guests.We take your feedback very seriously and have already addressed the issues you mentioned with our team. Rest assured that we are taking steps to ensure that these issues are resolved and that they do not happen again in the future.We understand that your experience was far from ideal, and we apologize for any inconvenience or discomfort it may have caused you and your family. We truly value our guests and their experience, and we will work hard to make improvements based on your feedback.If you would be willing to give us another chance in the future, we would love the opportunity to make it right and provide you with the exceptional experience that you deserve.Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back and exceed your expectations in the future.Sincerely,
by A traveller
Posted Jul. 15, 2024 on Expedia
Checking in, staff was great. Room had dirty towels, used cups by bed. Bought disinfectant wipes to clean the bathroom. The hotel is located in convenient location.
Comment from Hotel Management
Jul. 15, 2024 by The staff at Americas Best Value Inn & Suites, Hotel Management
Thank you for bringing this to our attention. We apologize for the cleanliness issues you experienced in your room. We will address this with our housekeeping staff to ensure it does not happen again in the future. We are glad to hear that you found our staff to be great and that you found our hotel's location convenient. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Jul. 11, 2024 on Expedia
There were cigarette burns on the sheets, microwave had a faulty electrical chord, no clasp for one of the security locks on the door.
Comment from Hotel Management
Jul. 12, 2024 by The Staff at Americas Best Value Inn & Suites, Hotel Management
Thank you for giving your feedback and we truly appreciate this. We investigated the raised issue, though our team was not able to identify with it. We suggest you to raise complaints during the stay itself, so that we can work on them as soon as possible! As far as we know, we did our level best to make your stay pleasant at Americas Best Value Inn and Suites.Regards,
by A traveller
Posted Jun. 25, 2024 on Expedia
Comment from Hotel Management
Jul. 22, 2024 by The staff at Americas Best Value Inn & Suites, Hotel Management
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!
by A traveller
Posted Jun. 24, 2024 on Hotels
Comment from Hotel Management
Jun. 28, 2024 by The staff at Americas Best Value Inn & Suites, Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
