Note fondée sur 211 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
Hotel was convenient to the road. Room was clean. Shower had recently been remodeled. Bed was fairly comfortable AC was quiet
Breakfast was pathetic- cereal, no milk, no bread for toast. Extra lock on door was absent, smoke detector was hanging from the ceiling with no battery. Was ok for one night.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Leslie,Thank you for your feedback! We're glad to hear that you found the hotel convenient, enjoyed the clean room, and appreciated the remodeled shower and quiet A/C. However, we apologize for the disappointing breakfast selection and the maintenance issues with the door lock and smoke detector. Your concerns are noted, and we will work on improving these areas for a better experience in the future. We hope to welcome you back!Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
Need updated
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steven,Unfortunately, we have not been able to offer you a positive experience this time. We try to make everyone's stay with us special and regret that we fell short of your expectations. We will take steps to improve everything and hope that you will return soon and have a very pleasant stay.Sincerely,Hotel Manager.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Very helpful and very nice people that work there.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sheila,Your positive feedback is truly uplifting. Our team is thrilled to know that you appreciated your stay and enjoyed the location. We eagerly anticipate the opportunity to welcome you back in the future. Thank you.Sincerely, Hotel Manager
par un voyageur
Awful
Publié le 16 juin 2024 sur HotelsThe pool was empty. The refrigerator froze everything. The towels were not as good as paper towels
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Todd,I sincerely apologize for all the inconveniences during your recent stay with us. Let me assure you we take these matters very seriously and are addressing them on priority. We truly value your business and hope that you will give us another chance the next time you are here.Sincerely,Hotel Manager
par un voyageur
Publié le 13 juin 2024 sur Expedia
We checked in around 9:30pm the staff on duty was RUDE!! The refrigerator in the room had old food left in it. The bathroom had nasty wash clothes that had been used hanging over the shower rod. The tv had an error message that read weak or no signal the entire weekend so we couldn't watch tv. The pool had no wayer in it but there was no one made us aware that it was closed for whatever reasons. The wifi was garbage. We were not informed about the time for breakfast. We checked out at 6:15am i went to grab a bowl of cereal but there was no milk. This was the worst hotel I've ever stayed at. It doesn't have an elevator so we had to carry our bags up to the second floor. I was so disappointed. I traveled 10 hours from Florida to stay in a DUMP!!! NEVER AGAIN!!!
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tawanda,I’m truly sorry to hear about the issues you encountered during your stay. Your experience with the staff, room cleanliness, and amenities does not meet the standards we strive to maintain, and I understand your frustration. Please know that your feedback is being reviewed to address these concerns, particularly regarding communication, maintenance, and customer service. We sincerely apologize for the inconvenience and disappointment you experienced, and we hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 9 juin 2024 sur Hotels
When we returned to our room in the afternoon, we found our door unlocked after the maid service had completed their duties. That was a little disconcerting
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Roberta,I personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and address them effectively. I look forward to seeing you back again.Sincerely,Hotel Manager
par un voyageur
Publié le 31 mai 2024 sur Expedia
Ended up not staying here. Every single staff member I encountered had a terrible attitude.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Richard,My apologies for the unprofessional behavior from our staff. It is pretty serious and we never condone such things. The matter will be investigated and strictly acted upon. This is a very uncommon occurrence. Request your understanding and continued patronage.Sincerely,Hotel Manager.
par un voyageur
So so
Publié le 28 mai 2024 sur HotelsIt was an okay stay to put your head for the night. The floor was sooo filthy and sticky our feet was nasty. Just keep your shoes on.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Patty,Thank you for taking the time to bring your recent experience to our attention. We're sorry to hear that our housekeeping services didn't meet your expectations during your stay. We appreciate your feedback and we'll address the concerns you've raised with our team members to ensure that they don't happen in the future. We hope that you may consider giving us another chance in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 21 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,Thank you for your stay and the feedback with six stars.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.
par un voyageur
Publié le 13 mai 2024 sur Hotels
Hotel lacked amenities listed. Pool was empty. A/c unit hung off the wall. Overall clean and comfy.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Carolyn,Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the amenities and hospitality based on your observations. I hope to welcome you again soon.Sincerely,Hotel Manager.
