Ratings based on 986 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024
It’s was convenient and room was very nice. Staff was amazing
Comment from Hotel Management
Sep. 18, 2024 by Alexander Inn, Hotel Management
Thank you for your feedback, we look forward to your next stay with us
by A traveller
Posted Aug. 23, 2024 on Expedia
Everything about this hotel is old and the “ lobby”
if you can call it that looks like what my wife thinks a French bordello must look like. There have been no upgrades to this property in more than 50 years, and it shows. The staff is friendly and helpful but that doesn’t make up for all the other problems.
Comment from Hotel Management
Aug. 23, 2024 by Alexander Inn, Hotel Management
Thank you for your feedback, we are sorry to hear that. We are planning on remodeling soon.
by A traveller
Posted Aug. 22, 2024 on Expedia
Everything was good.
Just maybe the breakfast included it’s a minimalist!
Comment from Hotel Management
Aug. 23, 2024 by Alexander Inn, Hotel Management
Thank you for your feedback we look forward to your next stay with us in Philadelphia
by A traveller
Posted Aug. 22, 2024 on Expedia
Staff was great,great location. Would definitely recommend and stay again.
Comment from Hotel Management
Aug. 23, 2024 by Alexander Inn, Hotel Management
Thank you for your feedback we look forward to your next stay with us in Philadelphia
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Alexander Inn, Hotel Management
Thank you for your feedback we look forward to your next stay with us in Philadelphia
by A traveller from Las Vegas
Posted Aug. 21, 2024 on Expedia
Older property. Great location. Amazing staff!
Comment from Hotel Management
Aug. 21, 2024 by Alexander Inn, Hotel Management
Thank you for your feedback, we look forward to your next stay with us
by A traveller
Charming
Posted Aug. 20, 2024 on HotelsGreat hotel very charming and friendly
Comment from Hotel Management
Aug. 21, 2024 by Alexander Inn, Hotel Management
Thank you for your feedback, we look forward to your next stay with us
by A traveller
Posted Aug. 19, 2024 on Expedia
While this hotel is mediocre to low in every aspect except for cleanliness, my problem is above all with their contract with Expedia. I made a reservation through Expedia and apparently Expedia took my money but did not pay it in its entirety to the hotel. So I'm in the hotel after a long flight, trying to check in, and the hotel staff did not allow me because Expedia's payment did not go through. I had to call Expedia customer service, stay on phone for an hour and then there was nothing, no resolution, asking me to pay the extra amount that hotel was charging so they'd pay me back. I still have an open complaint case with Expedia, but the fact that the hotel also wouldn't let me check in due to their problem with their work partner (Expedia) was ridiculous. Ultimately, I just paid the extra amount to check in. The building is very old and so is everything there. The carpets are stained but clean, so are the bedding. It is clean, and I appreciated very much the cleanliness. The continental breakfast was a joke! I went to WholeFoods nearby to buy something for breakfast. Location wise, this hotel is in a very good area of Philly close to some to the most well-known and hype restaurants and is convenient for walking etc.
Comment from Hotel Management
Aug. 20, 2024 by Front Desk , Hotel Management
We thank you for your feedback, we apologize for the inconvenience that happen with you during your stay. If there anything we can do to redeem ourselves in a future stay please don't hesitate to let us know
by A traveller
Posted Aug. 19, 2024 on Hotels
Nice cozy place to stay. TV in the room needs upgrade. Breakfast was ok , will be nice to have hot food like steal cut oatmeal and scrambled eggs.
Comment from Hotel Management
Aug. 19, 2024 by Front Desk , Hotel Management
Thank you for your feedback.We hope to see you in the near future.
by A traveller
Posted Aug. 19, 2024 on Expedia
Nice hotel at a great price
Comment from Hotel Management
Aug. 19, 2024 by Front Desk , Hotel Management
Thank you for your feedback.We hope to see you in the near future.
