Note fondée sur 835 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2021 par lb, Gestion de l’hôtel
Thank You for your feedback
par un voyageur
Publié le 12 janv. 2017 sur Expedia
Pour : lit confortable
Contre : decor moderne
Emplacement : rien a faire autour de cet hotel
personnel pas tres accueillant, atmosphere lourde, aucun service a proximité
par un voyageur
Publié le 16 déc. 2024
Needs update. Shower was gross.
Commentaires de Gestion de l’hôtel
16 déc. 2024 par BA, Gestion de l’hôtel
We apologize for not meeting the standard to ensure a great stay. We will be following up with the housekeeping leadership team.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par lb, Gestion de l’hôtel
Thank You for staying with us and we appreciate your feedback
par un voyageur
Publié le 1 oct. 2024 sur Expedia
It was a very pleasant and enjoyable stay. The staff was friendly and extremely helpful. The Red Fire Grill was great. Very quiet! I wouldn’t have any problem staying there again
Commentaires de Gestion de l’hôtel
2 oct. 2024 par lb, Gestion de l’hôtel
Thank You Richard, I lovvve the burgers in Red Fire. And we do hope you come back to stay with us.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The walls were peeling and there were crumbs under the bed. The "double" bed couldnt comfortably fit two.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par BA, Gestion de l’hôtel
Thank you for your feedback and we will be following up with the departments regarding all feedback.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par LB, Gestion de l’hôtel
Thank you for your feedback
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Had a nice Sports Bar and Restaurant
Commentaires de Gestion de l’hôtel
27 sept. 2024 par LB, Gestion de l’hôtel
Thank You very much for your feedback. Hope you visit Red Fire again
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Unhelpful staff at the desk. Called several times from airport asking assistance with airport shuttle, but call was repeatedly placed on hold and when we called back, the calls were terminated by your staff. Staff not helpful even when needed help locating a cart to.move our luggage until much later, one of the staff got up reluctantly from her desk to look for one. Loud noises till 3 am from the hotel guests adjacent to our rooms plus cigarette smoke everywhere in my room despite booking a non-smoking rooms. Light doesn't work in one of our rooms. Fridge also doesn't work in one of our other rooms. Notified one of your staff at the desk downstairs that the fridge doesn't work, but no solutions offered. Overall terrible experience. Cannot refer your hotel and unfortunately, won't be back! Worst customer service experience.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par LB, Gestion de l’hôtel
Good Evening, Mr. OkotieAgain I am sorry for the issues you encounter and I am glad we were able to connect regarding them prior to you leaving. I'm glad we were able to issue some form of resolution ( not mentioned). Hope you find a property that fits your lodging needs in the future
par un voyageur
Publié le 22 sept. 2024 sur Expedia
This hotel is so run down. Where should I start? The directions on which way to lock your room door is scratched out. Everthing has holes or scratches. The flooring to the lobby lounge has packing tape to keep it down where it is cracked. The grounds from my balcony view, the grass is cut but the perimeter is all weeds. The parking lot is full of cracks and potholes. The rooms are basic clean. I wont be back again.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par lb, Gestion de l’hôtel
Your feedback will be shared with the team. We apologize for failing to meet the required expectations.