Note fondée sur 181 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Plancher de la chambre pas très propre.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rejean,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the cleanliness of your room's floor. Rest assured, we have taken note of your comments and will address this issue promptly to ensure a more enjoyable experience for our future guests. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager
par un voyageur de HANOVER
Publié le 28 oct. 2024
Really no issues . Halls could use a good vacuuming . Men's room in lobby out of service . Liked carpet free room , nice change !
Commentaires de Gestion de l’hôtel
28 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're pleased to hear you enjoyed your carpet-free room and that your stay was smooth. We appreciate your notes on the hallway cleanliness and the lobby restroom, and we'll address these issues promptly. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Was smoki and poor breakfast
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review. We're sorry to hear that your experience was impacted by smoke and that the breakfast did not meet your expectations. We appreciate your feedback as it helps us identify areas for improvement. We'll work on addressing these concerns to provide a better experience for future guests.Sincerely, Hotel Manager
par un voyageur
Publié le 15 août 2024 sur Expedia
Overall average stay. Good for the price I paid
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're pleased to know that you found our pricing fair and that your stay met your expectations. We aim to provide a comfortable experience, and we appreciate your input as it helps us improve. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review and for choosing to stay with us. We're glad you had a positive experience and appreciate your feedback. Your satisfaction is important to us, and we hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
There was NOTHING to like about our stay and the UNIQUE part was how utterly bad it was.
At checkin the night manager was nowhere to be found. The only shining light was the shuttle bus driver. He stayed with us (for our safety I believe) and went to find the night manager.
The night manager finally stumbled from the back and appeared to be doing all he could to dissuade us from staying. He seemed more interested in getting back to his REM sleep.
This extended period in the lobby allowed me to become aware of distinct odors. HINT: “clean and fresh” never came to mind. What DID come to mind was “death warmed over”.
I was told this location was recently renovated. Money worst spent.
If you do not want to spend the money to demolish this location then I WOULD suggest this slight modification to your sign:
un COMFORT able INN PHILADELPHIA INTERNATIONAL AIRPORT WEST.
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel manager, Gestion de l’hôtel
Dear Guest,I am truly sorry to hear about your disappointing experience with us. Your feedback is invaluable, and I apologize for the issues you encountered, including the check-in process and the cleanliness. I’ll address these concerns immediately to ensure improvements are made. Thank you for bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Didn’t clean room or bring fresh towels for multiple night stay
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Pete,Thank you for your feedback. We're glad you stayed with us but are sorry to hear about the issues with room cleaning and fresh towels. We aim to provide consistent service and will address this with our team to ensure it doesn't happen again. Your feedback is invaluable in helping us improve. We hope you'll consider staying with us again in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Xiaoju,We’re sorry to hear that your stay did not meet expectations. We take cleanliness and maintenance issues very seriously and will investigate the concerns you’ve raised. Your feedback is important to us, and we are committed to making improvements to ensure a better experience for our guests. Thank you for sharing your thoughts.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jaclyn,Thank you for the wonderful review and perfect rating! We’re delighted to hear that our staff made a positive impression. Your feedback is much appreciated, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dena,Thank you for your feedback. We’re pleased to hear that you found some aspects of your stay satisfactory. However, we regret to learn that we didn’t fully meet your expectations. If you have any specific concerns or suggestions, please share them with us so we can make improvements. We hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
