Ratings based on 358 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 29, 2024 on Expedia
The location was convenient for our stay, clean and comfortable. The website could use a little updating. It was not easy to navigate the available amenities. For example, there is a spa on site but no way to view the offerings with the exception of the bare listing. There is a breakfast room but it is not complimentary. Fresh coffee in the morning would be nice. Bottled water in the room would also have been appreciated. For the cost, these small amenities should be included.
Comment from Hotel Management
Sep. 29, 2024 by Kris Latney, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. Your experience with all of the wedding parties and housekeeper chatter is below our standard.Unfortunately, we do not put bottle waters in the room, and Courtyard hotels do not have complimentary coffee unfortunately is not a standard for Courtyards by Marriott.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the IT team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A traveller
Posted Sep. 28, 2024 on Hotels
Comment from Hotel Management
Sep. 29, 2024 by Kris Latney, Hotel Management
Thank you for your feedback
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by Kris latney, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your great experience here at the Courtyard by Marriott Springfield by Marriott Springfield Philadelphia.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by Kris Latney, Hotel Management
Thank you for your feedback, we appreciate you staying with us here at the Courtyard by Marriott.
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by Kris Latney, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your great experience here at the Courtyard by Marriott Springfield by Marriott Springfield Philadelphia.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller from Brambleton
Posted Sep. 15, 2024 on Expedia
Comment from Hotel Management
Sep. 16, 2024 by Kris Latney, Hotel Management
Thank you for your feedback and we appreciate your business.
by A traveller
Posted Sep. 13, 2024 on Expedia
Comment from Hotel Management
Sep. 13, 2024 by Kris Latney, Hotel Management
Thank you for staying with us and we appreciate your feedback!.
by A traveller
Posted Sep. 10, 2024 on Hotels
Comment from Hotel Management
Sep. 12, 2024 by Kris Latney, Hotel Management
Thank you for your feedback
by A traveller
Posted Sep. 7, 2024 on Expedia
The hotel was great! But I woke up with a sore back due to the mattress.
Comment from Hotel Management
Sep. 12, 2024 by Kris latney, Hotel Management
Thank you for your feedback and I will share your feedback with the leadership team!
by A traveller
Posted Sep. 3, 2024 on Expedia
Comment from Hotel Management
Sep. 12, 2024 by Kris latney, Hotel Management
Thank you for your feedback!
