Ratings based on 1,014 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 16, 2024
Comment from Hotel Management
Nov. 18, 2024 by Guest Services, Hotel Management
Thank you for this fantastic feedback, Richard! We'd love to be your home away from home for your future trips to Philly. Safe travels!
by A traveller
Posted Aug. 29, 2024 on Expedia
The bed was very uncomfortable. The mattress felt sunken in on one side. The pillows were awful and housekeeping did not clean my room.
Comment from Hotel Management
Aug. 30, 2024 by General Manager, Hotel Management
Dear Barbara,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the beds and housekeeping. We'll look into your comments further, and any necessary corrective actions will be taken promptly. The next time you're in town, please consider coming back to see us.Sincerely,Jim Salvo,General Manager
by A traveller
Posted Aug. 29, 2024 on Expedia
A solid hotel for less money, but the price is beginning to show in small ways. While I would stay again with all factors considered, I would at least hope some updates could be made to the rooms.
Comment from Hotel Management
Aug. 30, 2024 by General Manager, Hotel Management
Dear Zackery,Thank you for your feedback. We’re glad to hear you’d consider staying with us again. We appreciate your thoughts on the rooms and will share them with our owners. We look forward to having you back at DoubleTree by Hilton Philadelphia Center City and hope to make your next stay even better.Sincerely,Jim Salvo,General Manager
by A traveller
Posted Aug. 28, 2024 on Expedia
Friendly staff, clean space, convenient location
Comment from Hotel Management
Aug. 29, 2024 by General Manager, Hotel Management
Dear Ashley,It's wonderful to have earned your excellent review of DoubleTree by Hilton Philadelphia Center City! We're happy our convenient location, friendly hospitality, and attention to cleanliness made your stay great, and we hope you'll come back.Sincerely,Jim Salvo,General Manager
by A traveller
Posted Aug. 27, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Guest Services, Hotel Management
Thank you for the feedback and for choosing to stay with us, Yolanda! Please come to see us again soon.
by A traveller
Posted Aug. 26, 2024 on Hotels
Over all we had a great stay. The location is great. Room was very nice and housekeeping was very friendly. The ice machines are on the 5 th floor and both broke mid stay and were never fixed which was annoying. The hotel has 22 floors so it seemed odd they only are at one location. Breakfast service was very poor the day we ate there…very slow and there seemed to be plenty of staff. They just didn’t seem to eager to work. Service in the bar was good though. I would stay there again.
Comment from Hotel Management
Aug. 27, 2024 by General Manager, Hotel Management
Dear Debra,Thank you for staying with us and taking the time to share your thoughts. We're glad our convenient location, comfortable rooms, and friendly housekeeping staff added to your experience. However, we apologize for any disappointment with breakfast and the temporary inconvenience with the ice machine in our vending area. We'll take your comments into consideration, and we hope to see you again when you return to visit Philadelphia.Sincerely,Jim Salvo,General Manager
by A traveller
Posted Aug. 26, 2024 on Expedia
Mouse in the room
Comment from Hotel Management
Aug. 28, 2024 by General Manager, Hotel Management
Dear Katarzyna,We sincerely apologize for the inconvenience you experienced. Rest assured, we are committed to maintaining a clean and comfortable environment for all our guests. Your safety and comfort are our top priorities. Upon receiving your report, we immediately reached out to our third-party pest control company, with whom we have a comprehensive action plan in place, to address your concerns. We have also reinforced our sanitation and cleaning procedures to prevent such incidents in the future. We appreciate your understanding and hope you will consider returning in the future.Sincerely,Jim Salvo,General Manager
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, Kerry! We hope that you enjoyed your time in Philadelphia and we hope to see you again soon.
by A traveller from Provincetown
Posted Aug. 25, 2024 on Expedia
It’s nice and modern for a downtown hotel, but trying to navigate to get to your room is a bit of a challenge
Comment from Hotel Management
Aug. 27, 2024 by General Manager, Hotel Management
Dear Thomas,Thank you for your feedback. We're glad you appreciated the modern aspects of our property. However, we understand that navigating to your room was an inconvenience. Fortunately, our front desk team is always available to assist with any concerns throughout your stay. It was a pleasure having you here, and we hope to welcome you back to DoubleTree by Hilton Philadelphia Center City for an even more enjoyable stay in the future.Sincerely,Jim Salvo,General Manager
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 29, 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us, Kenny! We hope that you enjoyed your time in Philadelphia and we hope to see you again soon.
