Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon rapport qualité prix
Publié le 4 mars 2019 sur HotelsHotel propre et spacieux
Toutes les commodités dans la chambre sont un plus ( frigo micro onde...)
Hôtel un peu isolé ça peut être un avantage pour ceux qui recherchent le calme
Commentaires de Gestion de l’hôtel
5 mars 2019 par Hotel Management, Gestion de l’hôtel
Elodie, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and enjoyed our well-kept property. On behalf of everyone here, we invite you to revisit us.
Sincerely,
Hotel Management
par un voyageur
Spacieux et tranquille
Publié le 23 sept. 2018 sur HotelsAccueil très chaleureux. Personnel sympathique. Dans une zone administrative tranquille et calme. Grand studio propre.
Par contre. Breakfast sommaire (jus de fruit payant au distributeur) a prendre dans la chambre
Commentaires de Gestion de l’hôtel
24 sept. 2018 par Hotel Management , Gestion de l’hôtel
Pascal, thank you for your excellent review of Extended Stay America. We are thrilled to know you were impressed with the spaciousness of your fully-equipped room and that courteous service made for a memorable experience. On behalf of everyone here, we invite you to visit us again soon.
Sincerely,
Hotel Management
par un voyageur
DO NOT STAY HERE
Publié le 21 oct. 2024 sur HotelsThis place was just horrible.
The hallways smell bad.
I had a king suite with kitchen area:
King size bed was lumpy and very uncomfortable. Very thin blankets and when I called the front desk to request extra blankets I was told they didn’t have any and that I should turn the heat on.
No shower curtain! I called the front desk for one and they said housekeeping wasn’t there but they ‘would look for one’. They found one but I had to go get it. I requested it be brought to me and put up (at midnight after arriving from a long day of travel) and was told they couldn’t leave the front desk because they were working by themself. But yet, every single time I walked by that front desk there was no one there and a sign on the counter ‘be back soon’. I had to put that shower curtain up myself!
Check in was horrible. The woman at the front desk said I had to wait for you who to come back so he could check me in. She was too busy on her cell phone! When you who came back he was just rude. I requested 2 room keys and was told I was only allowed 1 room key. Huh?
I called and requested 2 boxes of extra tissues (my husband came down sick with fever and congestion) I was told I can only have 1.
No silverware, glasses, plates, pots n pans….NOTHING! Absolutely NOTHING!
I called about ice. NO ICE MACHINES ANYWHERE IN THIS HOTEL. I was told to fill the ice cube tray in the freezer and I’d have ice tomorrow. Or go buy some. Huh?
Breakfast was a joke!
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Diana, Thank you for your feedback. We're truly sorry to hear about your experience and the numerous issues you encountered during your stay. Your concerns regarding the cleanliness, comfort, and service have been noted, and we will address them with our team to ensure improvements are made. We apologize for any inconvenience you faced, particularly with the shower curtain and limited amenities. We appreciate your insights and hope you will give us another chance for a better experience. Sincerely,Hotel Management
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Good staff
par un voyageur
Publié le 18 oct. 2024 sur Hotels
par un voyageur
Do not stay here
Publié le 15 oct. 2024 sur HotelsThis was a horrible experience. First, checking in made me feel like a criminal. Have to sign releases, register my car at the front desk so it doesn’t get towed, AND had to pay a security deposit ON TOP OF paying my bill up front. Still haven’t received the reimbursement.
The hotel smelled weird and the lobby was so dirty. Get to my room, keycard barely works because the door is so stuck I still have to force it open before it relocks.
Zero accommodation for actual extended stay. Sheets were paper thin and the wifi didn’t work. (Mind you, I ended up calling the internet provider hotline they provided in the room and the provider told me that the hotel’s account was delinquent so they cut off service. So false advertising since I needed the wifi for work).
The bathroom was even worse. Sticky floors and mold in the shower. Did not feel actually clean at all. Chipped paint and shotty repairs. The shower curtain wouldn’t even stay straight since the pole was broken.
Luckily, most of my trip was spent OUTSIDE of this hotel. Affordable but at a big cost. Staffing is abysmal and the front desk was working under impossible conditions. Wish I could go back in time and book somewhere else. I would give zero stars if I could
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tiffany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
par un voyageur
Publié le 14 oct. 2024 sur Hotels
par un voyageur
Publié le 14 oct. 2024 sur Expedia
This property has seen better days. It was dirty, run-down and seemed unsafe. Old packaged muffins for breakfast, stuff splashed on walls and pictures, old and tattered, water damage painted over and peeling. Kids couldnt stop sneezing. Yuck.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Dana, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness and maintenance concerns. We take your comments seriously and will address the areas in need of attention, including the breakfast offerings and room condition. We are committed to improving our facilities to ensure a more comfortable experience for all guests. We appreciate your input and hope you'll give us another opportunity to provide a better stay. We look forward to welcoming you back.Sincerely,Hotel Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
This hotel is really in need of renovations. From the outside, and from online photos, you really can’t tell how rundown it is. And the hallways have an unpleasant smell, like someone had been smoking and someone sprayed something to mask the smell.
It was nice to have a full size refrigerator, but no pots to cook on the cooktop.
The grab and go breakfast was just packs of instant oatmeal and a granola bar, with coffee. I don’t think I would stay here again.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Lynda, Thank you for your feedback. We sincerely apologize for the condition of our hotel and the unpleasant smell in the hallways. Your comments about the lack of cooking utensils and the limited grab-and-go breakfast are noted, and we will work on improving these aspects to enhance our guest experience. We appreciate your insights and understand your concerns. We hope to have the opportunity to welcome you back in the future for a much-improved stay.Sincerely,Hotel Management
par un voyageur
Don’t stay long if you do.
Publié le 5 oct. 2024 sur HotelsThis place is terrible service was meh when I called to double check about the room they answered aggressively and then proceeded to hang up on me. When I got there I was also told had to park my girlfriend’s car in an empty lot since it’s only one car to a room. The room was not as clean as I hoped and the bathroom wasn’t very clean with water damage and the toilet paper roll just rolled out on the ground. Key stopped working after using it twice had to wait to get it reprogrammed they were kind enough about that. Otherwise my stay there was nothing but unpleasant. Also super noisy and smelled everyone’s cooking.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Cole, Thank you for your feedback. We're sorry to hear about your experience and apologize for the issues you encountered during your stay. Cleanliness and service are our top priorities, and we will address your concerns with our team to ensure improvements are made. We appreciate your understanding regarding the key issue and regret that noise and odors impacted your visit. Your comments are invaluable to us, and we hope to provide a much better experience during your next stay. Welcome back!Sincerely,Hotel Management
