Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montpellier
Bien pour le prix
Publié le 9 juill. 2018 sur ExpediaBien placé mais petit déjeuner pas suffisant pour appeler ça un petit déjeuner en terme de nourriture.
Commentaires de Gestion de l’hôtel
11 juill. 2018 par Hotel Management, Gestion de l’hôtel
Jojo, thank you for evaluating your recent stay with us. We’re glad to know overall you had a pleasant experience but we regret that you did not like our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation.
Sincerely,
Hotel Management
par un voyageur de Philadelphia
Publié le 6 oct. 2024 sur Expedia
par un voyageur
Publié le 5 oct. 2024 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Expedia
I did not like anything. The room was old and the kitchenette was nasty. We had one towel in the room and no bedspread on the bed. I would think, by what I saw, the hotel is used as a place for homeless or illegal immigrants to be housed. The hotel needs a complete makeover.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear John, Thank you for your feedback. We sincerely apologize for your disappointing experience during your stay. We take your concerns about the room condition, kitchenette cleanliness, and inadequate towels very seriously. This does not reflect our standards, and we will be addressing these issues with our team immediately. We appreciate your input as it helps us improve our services and facilities. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Office staff were rude. Were not interested in helping us get online and didn't know how. Room was not available when we arrived at 6:15 pm. Disorganized, rude women at front desk. Halls smelled like old Chinese restaurant. Room was unclean, telephone was greasy. Toilet bowl was filthy and stained. Awful place...
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jonathan, Thank you for your feedback. We sincerely apologize for the poor experience you encountered during your stay. It is concerning to hear about the issues with our staff's service and the cleanliness of your room. Your comments are being taken seriously, and we will address these matters with our team to ensure improvements are made. We appreciate your input, and we hope you will give us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Light switch in the room, bed was extremely uncomfortable, sheets were cheap, continental breakfast was terrible--taste and selection.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Matthew, Thank you for your feedback. We sincerely apologize for the discomfort you experienced with the bed and the quality of the sheets. We also appreciate your input regarding our continental breakfast, as we strive to provide a satisfying selection for our guests. Your comments are valuable, and we will address these issues with our team to improve our offerings. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur de Jamaica
Publié le 15 sept. 2024 sur Expedia
The smell in the
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Sandra, Thank you for sharing your feedback. We are sorry to hear about the issue you experienced with the smell in your room. Please know that we are committed to maintaining a clean and comfortable environment for all our guests. Your comments are valuable to us, and we will address this matter with our team to ensure improvements are made. If you have any additional concerns or suggestions, we welcome the opportunity to hear from you.Sincerely,Hotel Management
par un voyageur
Publié le 3 sept. 2024 sur Expedia
par un voyageur de Philadelphia
Publié le 3 sept. 2024 sur Expedia
My experience with this particular one was horrible
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tenaya,We are genuinely sorry to hear about your disappointing experience. Your feedback is crucial to us, and we are committed to addressing any issues to improve our services. Please provide more details, if possible, so we can better understand the situation and work towards resolving it. We apologize for any inconvenience caused and hope you consider giving us another chance.Sincerely,Hotel Management
