Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Management, Gestion de l’hôtel
Thank you for your review
par un voyageur
Publié le 1 nov. 2019 sur Hotels
par un voyageur
Publié le 19 août 2019 sur Expedia
Belle halte, rien à redire, solution de livraison de pizza donnée dès notre arrivée
Commentaires de Gestion de l’hôtel
19 août 2019 par Management, Gestion de l’hôtel
Thank you for your review. We are glad that you enjoyed your stay.
par un voyageur
Publié le 15 déc. 2016 sur Hotels
par un voyageur de aix
à refaire
Publié le 4 sept. 2016 sur Hotelstrès bon hôtel. climatisation un brin obsolète mais le reste était parfait.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
We were here for a wedding, and it was perfect!!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Management, Gestion de l’hôtel
So glad to hear that everything was wonderful! Thank you for your review!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The staff were wonderful! Anything we needed was provided right away. Everyone was so efficient and pleasant while getting what we needed to make our trip a success!!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Management, Gestion de l’hôtel
That's great to hear! Thank you so much for sharing. We will pass along your comments.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Honestly, I checked out a day early. Neither my sister or I could get into the shower. My sister the whole reason for this trip could not get into her bed and slept in a chair. Our AC was not working properly the TV was dark and hard to watch. My meal which was to their credit refunded to a gift card for a place I will never go back to... was burnt. My bed sheet was ripped. The flowers were pretty and the champagne and strawberries were in my room when I arrived. My nerves are shot. My sister's birthday was ruined. We came home at 8 am cause we could not take it anymore. To be honest, this is a venue and conference place not a place to get away from it all.
My floor was dirty. my sheet had a huge rip in it and to be honest when we said wee were cheking out I was told I would be charged for all my indicidentals and the second day. Who would want to stay where you are so uncomfortable it was not funny?? Whom?? This is a place you go for a wedding. The pictures of the real room are nothing like what I saw online. Also room service is overpriced and terrible.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Management, Gestion de l’hôtel
We are so sorry that you had such a disappointing experience, it is certainly not the norm by any means. Our manager, Chris, mentioned that he had spoken with you as a response to the in-house feedback you posted. We have passed along the information to the housekeeping and restaurant departments to address these issues. If you need to discuss anything else, please feel free to reach out and speak with the front office manager.
par un voyageur
Sad
Publié le 2 sept. 2024 sur HotelsWhen I made res, I requested late check out. I was told it would not be a problem.
At check in I was told I had to pay for an extra 1/2 day, which I did. When I returned from lunch and tried to enter my room, the key did not work. I had to get cleaning staff to let me in. Then I was called continually from desk asking me when I was checking out. And the hotel was not full and no was checking in on Sunday night. All very annoying.
Also the complimentary breakfast was pathetic. I had to go to dining room to beg for plant based milk.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Management, Gestion de l’hôtel
Thank you for your feedback, and we are sorry to hear you had a disappointing stay. We will follow with our team to see what happened here. Typically, a Sunday or holiday breakfast is slightly different than our buffet breakfast available on the other days of the week, and plant based milk is not usually available unless it's requested.
par un voyageur
Farm- Hotel der Extraklasse
Publié le 30 août 2024 sur HotelsSchönes Farm- Hotel mit gutem Restaurant. Schöner, naturnaher Aussenbereich
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Management, Gestion de l’hôtel
Thank you for your review and we are glad that you enjoyed your stay!
