Note fondée sur 84 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 juill. 2024 sur Expedia
The property was okay. There were some quality of life items missing like shampoo and chopping board. There was only enough toilet paper for 2 nights. There was trash left in one of the bins.
However, all of these are okay and you can buy items from the local supermarkets if needed. The main issue was that the dryer was broken, it would shut off in 5 minutes. We had been travelling for a while and picked this place for the in house laundry. We arrived on Saturday and it was only fixed Monday evening. Amenities should be checked beforehand if it they are part of the property listing. The agent stopped replying to my messages when I asked about fixing the dryer. It was fixed halfway through our trip, but silently without any communication while we were out.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Corporate Housing, Gestion de l’hôtel
Thank you for staying with us and we apologize for the inconvenience. Please note that these are self service apartment and we only provide a starter pack which you will have to buy incase it runs out. As for the cleaning issue, we use a professional cleaning company and these complaints were not found to be true. The dryer was working fine when our staff cleaned the property before your arrival and we did try to send maintenance but since it was weekend, they could not attend to it as it wasn't considered emergency but still we did our best to have it attended asap. We have also responded to every queries you have as per our track records. We work hard to make our guests happy and appreciate your feedback!
par un voyageur
Publié le 23 juin 2024 sur Expedia
The building was nice. The apartment overall was good. The living space was small, the futon sat two people. The dryer did not work and there was mold on the shower.
Parking was a pain but I think that is true with all places in the city. The staff was nice
Communication was good. The area was good walkable.
Commentaires de Gestion de l’hôtel
23 juin 2024 par Pelican Residence, Gestion de l’hôtel
Thank you for sharing your feedback. We're glad to hear that you appreciated the building and the overall apartment, as well as the friendly staff and good communication. We apologize for the inconveniences you faced, such as the small living space, the non-functional dryer, and the mold in the shower. We'll address these issues promptly. Parking can indeed be challenging in the city, but we appreciate your understanding. It's great to know you found the area walkable and enjoyable. Your comments are invaluable for helping us improve. Thank you!
par un voyageur
Publié le 23 mai 2024 sur Expedia
The location is perfect.
Commentaires de Gestion de l’hôtel
23 mai 2024 par Hotel Management, Gestion de l’hôtel
Thank you for staying with us, Cheung. We're glad that you had enjoyed the location from our place. We look forward to hosting you again in the future.
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Corporate Housing, Gestion de l’hôtel
We are sorry you felt it this way. Please let us know what you didn't like. We didn't receive any complaint from you while you were staying with us.
par un voyageur
Publié le 13 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Jo, Gestion de l’hôtel
Hi Jaime and Jaume. Thank you for your review. We are glad you like the apartment and enjoyed your stay! We look forward to hosting you!
par un voyageur
Great place close to Center City.
Publié le 13 nov. 2023 sur HotelsWe had a very good experience. Great location with lots of restaurants and historical landmarks within walking distance. The beds in the two bedrooms were very comfortable. The only issue we had with the unit itself is that the futon couches did not make for comfortable sleeping, and noise from the street was at times quite loud. Just bring ear plugs. Host company was very responsive.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Jeff, Gestion de l’hôtel
Hi Lazara,Thank you that you have enjoyed your stay with us.
par un voyageur
Publié le 3 janv. 2023 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
10 janv. 2023 par Corporate Housing, Gestion de l’hôtel
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
par un voyageur
Publié le 26 nov. 2022 sur Hotels
Apartment was not clean, trash and debris in the sofa bed, bathroom cabinets, kitchen oven was dirty, beds were uncomfortable and old, apartment smelled as though it had not been opened in months, per hair on the comforters
Commentaires de Gestion de l’hôtel
26 nov. 2022 par Chris Rivers, Gestion de l’hôtel
Hi Guest,It is unfortunate to hear from you about your experience with our apartment. We will definitely circle back with our staff about this and see what actually happened.
par un voyageur
Publié le 12 sept. 2022 sur Expedia
The property was nice, fairly clean and the customer service for Pelican was exceptional. This looks like an older building that has been renovated to look pretty nice. The area around the property looked sketchy but I did not feel unsafe since there was a lot going on and people were mostly always around. It's just very inner city vibes that's all. There was a leak in the apartment from the air conditioning so I placed a jar to catch the water but obviously this has caused a permanent mildew smell in the apartment that is very prominent when you first walk in. I guess they'll get to it soon. I also had to find and fold towels since they were in the dryer but that wasn't an issue since I knew they had been cleaned. Walls are very thin so you will hear outside noise but that's to be expected in some older apartments. Overall it was close to everything we had planned and a great spot for the 2 days but parking is expensive. Best to Uber/Lyft.
Commentaires de Gestion de l’hôtel
28 oct. 2022 par Corporate Housing, Gestion de l’hôtel
Thank you for staying with us. We have taken steps to correct all the observations. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
par un voyageur
Family vacation
Publié le 10 juill. 2022 sur HotelsWonderful for a family trip fo Philly. Generally comfortable and had what we needed. Excellent location to all the fun stuff to do!
Commentaires de Gestion de l’hôtel
19 juill. 2022 par Corporate Housing, Gestion de l’hôtel
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback! We are glad that you had enjoyed your stay. Would love to have you back for your next holiday.
