2/10 – Terrible
Allison M.
5 avr. 2025
Points faibles : Propreté
The worst VRBO experience i’ve ever had
Me and a friend travelled with my dog 4 hours to stay at this VRBO listing. We arrive at the apartment, wait for 40 minutes for the manager to let us in and find out there were people occupying the unit we had rented. The manager called the owner and found out he had double booked the room for the night leaving us without a place to stay. He argued with me on the phone for several minutes about the situation, that quite frankly was not my fault. He should be more aware of his schedule and considerate of his customers time. He offered to put us in a hotel and pay for it but he would not pay my pet fee or my parking or anything additional for my wasted time. We arrive at the hotel 20 minutes away, and they have no card on file for the room. Therefore he DID NOT pre pay. So then I had to pay for the entirety of the hotel with my card. He wanted to argue with me and the front desk manager. He promised 15 parking at the hotel and there was nowhere nearby with less than 50 parking. I booked this VRBO because I was traveling in the city for an event with my friend and my dog. This VRBO allowed pets and had privacy for my dog. I booked accordingly due to my situation. Having being FORCED to stay in a hotel due to this hosts lack of organization and unprofessional demeanor it was very stressful for me and my pet. She does not do well in those scenarios. I was late to my event that I came to the city for and overall treated very poorly. And he refuses to refund me in full!!!!!
Allison M.
Séjour de 1 nuit en avril 2025