Ratings based on 801 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 28, 2024
It was convenient to Wells Fargo Arena where we went to a show.
Comment from Hotel Management
Sep. 30, 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A traveller
Posted Aug. 23, 2024 on Expedia
So so good!
Comment from Hotel Management
Aug. 23, 2024 by General Manager, Hotel Management
Thank you for your feedback. We appreciate your business and look forward to welcoming you back soon.
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 24, 2024 by General Manager, Hotel Management
Thank you for your feedback. We appreciate your business and look forward to welcoming you back soon.
by A traveller
Posted Aug. 22, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by General Manager, Hotel Management
Thank you for your feedback. We appreciate your business and look forward to welcoming you back soon.
by A traveller
Posted Aug. 20, 2024 on Expedia
Great
Comment from Hotel Management
Aug. 20, 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A traveller
Posted Aug. 19, 2024 on Hotels
The employees ine countered when I first arrived and when I left were amazing! They were friendly, informative and personable. I was there for a concert and when I got back that night and took my parking ticket to the desk for validation, per the information provided, the receptionist was nasty, made it feel like I was bothering her. Just plain ignorant.
Comment from Hotel Management
Aug. 19, 2024 by General Manager, Hotel Management
Thank you for your feedback. We are very sorry for the manner in which one of our team members treated you. We take such feedback seriously and we will use it to coach and counsel the team member. Again, we sincerely apologize for the poor experience you had.
by A traveller
Posted Aug. 18, 2024 on Expedia
Room was spacious and spotless. The only downside to it was the mattress and pillows not being comfortable. The time to upgrade both has come.
Comment from Hotel Management
Aug. 19, 2024 by General Manager, Hotel Management
Thank you for your feedback which we take seriously. We are currently replacing all pillows across the hotel and mattresses will follow.
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 16, 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
by A traveller
Freindly & Exceptional Service
Posted Aug. 15, 2024 on HotelsWe were roadtripping from Toronto Canada and arrived around 10am, well before the check-in time. The lady at the desk, her name was Tamia, was exceptionally nice and was able to get us a room early so we could wined down for a bit, freshen up and explore the city. Everyone at the hotel was wonderful and our experience was exceptional. Everyone was friendly and welcoming. Tamia especially was kind, understanding and helpful. She displayed excellent customer service.
Comment from Hotel Management
Aug. 16, 2024 by General Manager, Hotel Management
Thank you for taking the time to give us your positive feedback. We are grateful to you for entrusting us with your stay. It was a pleasure to take care of you. Please let us know if there is anything that we could have done better. We hope you will visit us again and continue to give us the opportunity and pleasure to serve you.
