Note fondée sur 1 290 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2024 sur Expedia
Was 60th anniversary of Sofitel at Philadelphia and party was just mémorable …. Amazing !!
Commentaires de Gestion de l’hôtel
11 juin 2024 par Pierre Jotterand, Gestion de l’hôtel
Bonjour Mario,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Angela Bauer, Gestion de l’hôtel
Bonjour Michel ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Angela BauerGeneral Manager
par un voyageur
Excellent pour quelques jours à Philadelphie
Publié le 26 févr. 2023 sur HotelsExcellent hôtel pour quelques jours à Philadelphie
En plein cœur de la ville
Suite au top
Personnel agréable
Point négatifs :
Petit déjeuner et parking très chers
Commentaires de Gestion de l’hôtel
27 févr. 2023 par Angela Bauer, Gestion de l’hôtel
681 / 5,000Translation resultsTranslation resultExcellent hôtel p Bonjour,Nous apprécions beaucoup vos commentaires concernant votre séjour au Sofitel Philadelphia at Rittenhouse Square.C'est toujours un plaisir de recevoir des commentaires positifs. Je partagerai vos commentaires avec notre équipe. Je suis sûr que ces commentaires serviront d'encouragement à l'ensemble de notre personnel alors que nous nous efforçons d'améliorer continuellement la qualité de nos services.Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente.Sincèrement,Angela BauerDirecteur généralnos quelques jours négatifs à Philadelphie En plein cœur de la ville Suite au top Personnel agréable Point :Petit déjeuner et parking très chers
par un voyageur
Bon service mais pas très propre
Publié le 4 août 2022 sur HotelsOreillers vieux et inconfortables, plateau coussin - sur le matelas mal ajusté bougeait beaucoup, tapis vieux et sale. Hôtel bien situé, petit déjeuner - non compris mais très bon et bon service.
Commentaires de Gestion de l’hôtel
11 août 2022 par Angela Bauer , Gestion de l’hôtel
Bonjour,
Merci d'avoir pris le temps de nous faire part de votre expérience au Sofitel Philadelphia at Rittenhouse Square. Je suis désolé que votre expérience n'ait pas répondu à vos attentes; permettez-moi de vous présenter mes excuses les plus sincères.
Chez Sofitel Hotels & Resorts, nous nous efforçons de fournir une expérience de service supérieure à chaque client ; par conséquent, vos commentaires sont très importants pour nous. Soyez assuré que nous prenons les mesures appropriées pour résoudre le problème et éviter qu'il ne se reproduise à l'avenir.
Nous apprécions que vous partagiez vos préoccupations et nous espérons que vous nous donnerez l'occasion de mieux vous servir dans un proche avenir.
Sincèrement,
Angela Bauer
Directeur général
par un voyageur
Publié le 8 déc. 2024
I was treated kindly and even upgraded during my stay.
Commentaires de Gestion de l’hôtel
16 déc. 2024 par Pierre Jotterand, Gestion de l’hôtel
Bonjour Dennis ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
par un voyageur
Publié le 18 nov. 2024
Overall beautiful property and was a very comfortable stay. We loved the room! The only thing was the area was not the best at night.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Pierre Jotterand, Gestion de l’hôtel
Bonjour Alyssa,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
par un voyageur
Publié le 17 nov. 2024
It is tired looking.
Phone system was down.
It is not on Rittenhouse square as advertised.
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Pierre Jotterand, Gestion de l’hôtel
Bonjour Douglas,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pierre JotterandGeneral Manager
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Pierre Jotterand, Gestion de l’hôtel
Bonjour Michael,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre Jotterand
par un voyageur
Philly’s finest
Publié le 4 oct. 2024 sur HotelsSuperb location. Aranyapura (may have misspelled his first name) at the reception desk, he has an Irish friend in Galway, was very helpful and provided an excellent service. I hope this comment gets back to him.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Pierre Jotterand, Gestion de l’hôtel
Bonjour,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
par un voyageur de Glen Burnie
Publié le 4 oct. 2024 sur Expedia
Excellent customer service the Room was clean and spacious, and the staff was professional, courteous, and helpful.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Pierre Jotterand, Gestion de l’hôtel
Bonjour Sarita,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager
