Ratings based on 128 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Expedia
I thought the apartment was very clean and spacious for three guests. Parking wasn't terrible, after driving around a few times I was able to get a spot on the street. Philly is a tough city to find parking, not really the Sonders fault. My only issue when staying was the key code. Have to input it multiple times to gain entry into the apartment. That was a little frustrating when we first got there since everything is through the app and there isn't a "front desk" to go visit. Tried six different times before it finally went through. Other than that, location was nice, plenty of restaurants and shops in walking distance. We actually chose this location because we were going to a concert at the Fillmore and were able to walk there and back after the show.
by A traveller
Trendy place in a great location.
Posted Aug. 25, 2024 on HotelsReally good stay, so close to great food. Difficult to get cheap/close parking but it is doable. Great place!
by A traveller
Posted Aug. 22, 2024 on Expedia
We enjoyed our stay here. Instructions were clear and everything was clean and in order. Everything was great but I’d say the only negative is limited parking and construction.
by A traveller
Posted Aug. 20, 2024 on Hotels
by A traveller
Posted Aug. 16, 2024 on Expedia
Easy to get on the bus. Very close to fast food shops and coffee shops but no glossary shop or supermarket. That’s why there’s a little bit noisy outside because any cars are parked on the road.
Comment from Hotel Management
Aug. 20, 2024 by Sonder, Hotel Management
Hi Miho, thank you for your honest feedback and we’re sorry for the nearby noise levels. This is a popular neighborhood with a buzzing nightlife and we feel awful for it disrupting your stay. We were unable to relocate you as we were fully booked, but please reach out to us before your next stay and we can provide complimentary earplugs and a white noise machine. While we understand that may not fully solve the problem, we want to help reduce the street noise however we can.
by A traveller
Posted Aug. 5, 2024 on Hotels
by A traveller
Posted Jul. 31, 2024 on Hotels
Comment from Hotel Management
Aug. 1, 2024 by Sonder, Hotel Management
Hi Kevin, we'd love to hear from you and learn what we can do to improve. If you'd like to share more feedback, our 24/7 support team is available via phone, text, and email.
by A traveller
Posted Jul. 30, 2024 on Expedia
This was a great apartment. Spacious and up to date. Parking was a little tricky but was ok. I would definitely stay here again
by A traveller
Posted Jul. 26, 2024 on Expedia
by A traveller
DON'T!
Posted Jul. 24, 2024 on HotelsDON'T!
There is a train that runs every 5-7 minutes, 5am-12am 20 feet from the bedroom windows. The window quality is extremely low and does not block the noise.
I am staying at the apartment with my daughter who hasn’t slept in 3 nights because of the excessive noise
The walls in the apartment are extremely thin, we hear everything that happens in the hallway and neighboring apartments.
The elevator was not working when I checked in forcing me to carry our luggage to the 3rd floor by foot.
There is no workstation in the apartment although that is mentioned in the listing as a feature.
The coffee machine is missing a piece and is not working properly.
The water pressure in both showers is very low unless using extremely hot water which is not desirable in 100-degree weather.
The carpet in the left side bedroom smells of urine
Comment from Hotel Management
Jul. 29, 2024 by Sonder, Hotel Management
Thank you for your detailed feedback. We apologize for the issues you encountered during your stay. Our team is actively looking into your concerns and working to improve for future stays. While we understand it's not a perfect solution, we can provide a white noise machine and earplugs to help mitigate any noise. We're sorry for the inconvenience and would love the opportunity to make this up to you.
