Note fondée sur 1 097 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Avoid
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Customer Service, Gestion de l’hôtel
Stéfane, it's unfortunate to hear that your experience did not meet expectations. Everyone deserves a satisfying stay, and it seems we fell short of that goal in your case. We take your comments seriously and will use them to guide improvements for future guests. Thank you for sharing your feedback.
par un voyageur
Publié le 7 nov. 2024
Ease of check in. Did not like breakfast options.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Lisa,Thank you for allowing Sonesta Select Philadelphia Airport to host your recent stay. We're happy to hear you had a pleasant experience and that you appreciated our efficient check in process. However, we're sorry that the breakfast selection was not to your preference, but we do value your feedback. We're grateful for your review, and we hope to exceed your expectations the next time you're in the area.Sincerely,Claudine McGee-Bounds
par un voyageur
Publié le 26 août 2024 sur Hotels
Other than one front desk employee who left at 11pm on the night of our stay, the staff was friendly, professional, and responsive.
A guest with a small dog was placed in the room next to us. The dog barked for hours - while the occupant(s) were out. I am a pet owner as well, so I am all for pet friendly hotels. However, when I went to the front desk to ask what could be done, I was told that I could move to another room. Furthermore, for her to mention something to the guest would be seen as ‘harassment’ and that we would need to move.
We requested an accessible room because my sister who was traveling with me has multiple sclerosis. It was 10:00pm and the last inconvenience we needed was to pack up and move to another accessible room - which wasn’t available.
Perhaps having a designated area/floor for guests with pets could be considered. Additionally, I don’t particularly like the idea of staying in a room that was occupied by an animal. Seems like guests with allergies or aversions to pet dander could tolerate such a room - no matter how much cleaning took place.
We will not be staying nor recommending a Sonesta property nor any option within the chain in the future.
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Service, Gestion de l’hôtel
Michelle, thank you for sharing your experience. The situation with the noise was unfortunate, and your feedback regarding pet-friendly policies is appreciated. The option provided was not ideal, especially with the specific needs you and your sister faced. Please know that guest comfort is important, and your comments will be considered for improvements.
par un voyageur de Miami
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Luis, we're delighted you loved your experience at Sonesta Select Philadelphia Airport. Thank you for choosing to stay with us. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 20 août 2024 sur Expedia
My husband, daughter, and I stayed for one night to attend a nearby concert. The area was really nice, with plenty of parking available. Check-in was quick and easy. Our room was on the second floor, and at first glance, it seemed nice and clean. However, we noticed some issues: the toilet bowl could have used a more thorough cleaning, and there was hair in the tub, suggesting it hadn't been cleaned well. As a result, we decided to wait until we got home the next day to shower. Additionally, the floors were buckled, and some tiles were lifted, possibly due to water damage. Despite these concerns, check-out was easy.
Commentaires de Gestion de l’hôtel
20 août 2024 par Customer Service, Gestion de l’hôtel
Belinda, thank you for sharing your feedback. The ease of parking and check-in are both highly valued aspects, and it’s great to know you found them convenient. While it's encouraging that your overall stay was pleasant, the areas you highlighted will be diligently assessed for improvements. The input from guests is invaluable in helping maintain the quality of the experience. Thank you for sharing your thoughts.
par un voyageur
Publié le 19 août 2024 sur Expedia
Excelente.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Giovanni, estamos felizes que você tenha gostado da sua experiência no Sonesta Select Philadelphia Airport. Obrigado por compartilhar seu feedback!
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Customer Service, Gestion de l’hôtel
Wayne, thank you for sharing your feedback. Your thoughts are important to us, and we hope to have an opportunity to provide an even better experience in the future.
par un voyageur
Publié le 18 août 2024 sur Expedia
Staff was great and nice and the room was super clean and updated. I enjoyed it and would definitely stay again
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Akeem, we are thrilled you enjoyed your stay at Sonesta Select Philadelphia Airport. Our team members take great pride in providing exceptional service, and we're delighted you appreciated the updated and pristine rooms. We look forward to welcoming you back for another enjoyable stay.
par un voyageur
Publié le 18 août 2024 sur Expedia
I appreciated the check in ataff finding me a walk in shower
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Sandra, thank you for staying with us at Sonesta Select Philadelphia Airport. The team is glad they could assist with your request and make your stay more comfortable. We hope to see you again soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
Very Nice
Commentaires de Gestion de l’hôtel
17 août 2024 par Customer Service, Gestion de l’hôtel
Thanks for sharing this perfect rating, Wendell!We're thrilled to hear you enjoyed your stay at Sonesta Select Philadelphia Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
