Note fondée sur 24 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
100 % des clients le recommandent
4,2 Propreté de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Unfortunate stay—no A/C and no parking

Publié le 29 juin 2024 sur HomeAway
While I contacted the host as soon as it became clear that the air conditioner was not working at all and the apartment was 85 degrees and she was polite and communicative, she did nothing to remedy the situation so we got very little sleep in the sweltering apartment. She apparently contacted Maintenance but they never came. There was also a road closure that made it impossible to enter the building garage. There were also no washcloths, and the kitchen had only a few glasses and no corkscrew. Though most of these issues were not in the host’s direct control, they were serious issues that made our stay pretty terrible and were not addressed.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Laurie, I want to sincerely apologize for the issue with the air conditioning during your stay. We promptly notified the property maintenance about the problem. However, they were unable to fix the AC on their own and had to call the HVAC team. We're truly sorry that the earliest appointment they could get was scheduled on your check-out date.
1 sur 5
par un voyageur

Renter Beware

Publié le 7 août 2023 sur HomeAway
My wife and I rented this property for a 5-night stay. We ended up staying for less than 30 minutes. I will list issues and provide direction so that you can better “book with confidence” with VRBO. 1. Parking Garage: First off, the parking garage is not connected to the building. You must park your car, and walk down the car ramp (no stairs) to a neighborhood that is not the safest. There are people just hanging out on the sidewalk, others begging, and/or harassing you as you walk from the parking garage to the entrance of the building. The parking garage is overrun with bird and rat poop—it looks like it has not been power washed for at least a year. 2. Building Security: Anyone can walk in and use the elevators and access any floor or hallway in the building. There is someone at the front desk who is just watching television. You don’t need a key card to open the front door and/or use the elevator. 3. Common Areas: Ask for photos of the hallways, front desk area, elevators, etc. At best, the place is a “run down college dorm.” 4. Health Hazard: THE WHOLE BUILDING REEKS OF MARIJUANA. My wife is a double lung transplant recipient and we immediately determined we could not stay there. We reported this hazard to both TrustBNB (property manager) and VRBO and they didn’t seem to care. If we stayed even one night, I was concerned my wife would be in the hospital. Apparently you have no recourse with VRBO or TrusrBNB if a place is a health hazard.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your experience. We appreciate your concerns and understand that these issues were significant for you and your wife. We apologize for any inconvenience caused, and we will work with the property manager to improve the overall appearance and cleanliness of the common spaces/garage of the apartment bldg.
5 sur 5
par un voyageur

Publié le 21 juin 2023 sur Expedia
Very cool place. Nicely furnished
3 sur 5
par un voyageur

Publié le 1 juin 2023 sur Expedia
2nd bedroom has a big opening to the kitchen. No privacy. Barely enough utensil and dishes. No place to sit and have a dinner together.
1 sur 5
par un voyageur

Publié le 8 mai 2023 sur Expedia
This was a terrible place to stay, albeit in a great location. My sister slept on the futon. No linens were provided for it, except for two ancient pillowcases. My fitted sheet had a weird stain on it. When I stripped the bed to wash the linens, I discovered there was no mattress pad. The mattress had a large stain, looked like blood, and an even bigger urine stain. All the pillows in the apartment were ancient, with pillowcases but no pillow covers. The place also smelled like cigarette smoke despite the "no smoking" policy. We were in Philadelphia for a major event and had no time to switch to a hotel. We ended up buying a mattress pad, sheets and a furnace filter at the nearby Target instead. All the host offered was to reimburse us for these items. Do not stay here. Bad host.
4 sur 5
par un voyageur

Brief stay

Publié le 16 févr. 2023 sur HomeAway
Good little spot for a brief stay while in Philadelphia.
Commentaires de Gestion de l’hôtel
29 avr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for the rating and review! We hope to see you again on your next visit!
5 sur 5
par un voyageur

Central Philly

Publié le 17 déc. 2022 sur HomeAway
Apartment was as nice as pictured. Owners were informative, attentive and available for any questions. Would definitely stay again if in area.
Commentaires de Gestion de l’hôtel
20 janv. 2023 par VrboOwner, Gestion de l’hôtel
Jim was a great guest to host. He left the place clean and took great care of it. Would definitely host him again!
2 sur 5
par un voyageur

Would not recommend

Publié le 12 oct. 2022 sur HomeAway
I don’t normally write reviews, and the few I have were to share an excellent experience. That was not the case at this property. What attracted me to this property when I booked it was the safety referred to in the listing. Door person 24 hr, private parking garage in Philadelphia is essential. This was important since we were in town for our granddaughter’s surgery at CHOP and I knew we would be coming in at all hours from the hospital. The parking garage was filthy, poorly lit to no lighting, and certainly not monitored in any way. After leaving, we were notified by property owner the garage wasn’t even available for some reason. I shudder to think of trying to park on the street in that neighborhood. I highly doubt my car would have been safe . No card was required to gain entry to the main entrance and the woman at the desk never asked if we belonged there or checked identification. After coming in quite late from the hospital, we had to get past liquor bottles littered on the street and walk past some men congregating on the street and sleeping on the bench outside. We reached out to property owner and Vrbo directly to express concerns and we’re told that “safety” is not guaranteed and would not be a reason for cancellation or refund. We left after staying 2 nights and moved to a hotel that was clean and safe. In fairness, the inside of the unit itself was clean and otherwise as advertised. When leaving, and taking our bags to the car, we had to step around a large puddle of urine on the elevator. We notified the girl at the desk, she didn’t seem surprised and barely acknowledged us. I do believe if you highlight safety features at a unit, it should be a safe location. I would not recommend this rental.
Commentaires de Gestion de l’hôtel
10 nov. 2022 par VrboOwner, Gestion de l’hôtel
Hi Tracee, Thank you for taking the time to leave us descriptive feedback. I am very saddened to hear about your issues with parking and overall unsatisfactory stay. We are very transparent about the parking situation and we already mentioned in the listing that the parking area may not be regularly maintained but it is a covered parking garage and safe to use. We never had any security concerns so far. For the garage door maintenance, it was only for a couple of hours and we instantly let you know as soon as it opened again. As for the neighborhood, we are located by a major busy street, and the building's surrounding area is monitored via security cameras all the time. Therefore we never had any security breaches or concerns. We have sheriffs, fire marshals, and many security personnel living in the same building. I do appreciate you letting me know about the elevator situation and I'll make sure to have the property manager's attention on this. We work hard to give our visitors a wonderful experience and are constantly searching for ways to get better. I hope to get the chance to host you once more and provide you with a better experience.
5 sur 5
par un voyageur de Valley Park

Just Right

Publié le 20 sept. 2022 sur HomeAway
The property was great. Convenient to groceries and necessities. Restaurants were a short walk through some neat neighborhood streets. Having access to a parking garage is a definite plus. We didn't have a car at the front end of our stay and walked to the tourist hot spots which was a bit of a walk, but not unpleasant.
Commentaires de Gestion de l’hôtel
3 oct. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for the review of our place, Joe. It was a pleasure hosting your stay :)
5 sur 5
par un voyageur

Publié le 30 août 2022 sur Expedia
I own a few rental properties myself. I was blown away by this property. The communication prior/during/after the stay was top notch. Instructions, video tutorials, pictures and on site notes made check in and check out seamless in a very hectic area of downtown Philly. The bedrooms, bathrooms and kitchen were impeccable. Very stylish and equipped with all of the amenities that a traveler could hope for. I was so impressed with this stay, that I will be offering many of the amenities that this property manager implemented ~ at my rental units. Thank you for making my best friend’s 50th birthday a memorable one!