Avis The Waves; Oceanfront 2 Bedroom. Gorgeous Sunrises. Relax With The Wave Rythyms

Hello John, Was a pleasure to be your host! Thank you for staying at The Waves at Guana Bay! Ciao, Frank and the Staff at The Waves

Hello Jordan, We were happy to be able to make The Waves available to you and your fiancé at a moments notice. The hike along the ocean to the natural pools is amazing! Glad you enjoyed that and your stay at The Waves. We hope to see both of you back soon. Ciao, Frank

Hello Doug. We are delighted to hear that you enjoyed your stay at The Waves in Guana Bay Sint Maarten! You were one of the first guests since we reopened the pool after a few weeks of repairs. Glad to hear that you enjoyed it! We hope to see you back at The Waves very soon. Thank you for choosing to stay at The Waves. Ciao, Frank

Hello, One important thing this guest failed to mention is that at 8am, he texted me pleading to give him access to occupy the Waves as soon as possible. Our normal time to occupy is 3pm. I changed their entry time to 8am to accommodate their request. No additional fee requested. They entered at 10am. Our maid went to clean at 10:15am but noticed the guests were there and did not clean. The beds and linens were cleaned the day before. We always clean the floors and windows on arrival morning. Upon the guests concern that the floor was not clean, I said the maid would return in the morning. They said not to bother. The Carrara marble floors survived the wrath of Irma. I choose to leave them as a benchmark of Irma. They do show signs such as salt etching and mineral release. There are no “rebar” of any sort as claimed by this guest. My opinion is that they were just flustered by the Civid19 situation and decided to take it out on The Waves. At times we do have horizontal wind and rain being so close to the ocean. Some water may have blown through a window and settled on the floor. They didn’t want the maid to mop up. The appliances were all bought new less than a year ago. Don’t know why this guest said they are old. We just had guests leave before these guests arrived. They loved The Waves and left a 4 star review. These guests never even thanked me for allowing them a very early entry or requested any partial refund. They told Max; my manager, that they liked the Waves except the floors needed to be cleaned better. I personally stayed in the Waves the month before their arrival and made sure that all of the 3 separately controlled new air conditioners and appliances were in good working order. All windows, beds and furniture are new. What else they were looking for or expecting are beyond my comprehension. The photos of The Waves are comprehensive and accurate. I personally like The Waves better than Villa Leone upstairs. It’s only one bedroom and a smaller patio and no hot tub, but, the views from the bed in the Master Befroom are the best!

Hello John, Thanks for your time in reviewing The Waves. We would love to have you back! We just added new artwork in the kitchen and bedroom, as well as a digital safe. I just left after staying 4 days at Tge Waves. The sun and waves greeting you in the morning right from bed through the master bedroom patio door is absolutely breathtaking! Remember, we offer a 10% returning guest discount at The Waves and Villa Leone in Sint Maarten as well as Villa Leone, Villa Flamingo, Villa Belvedere and Condos Leone in the Dominican Republic. Ciao, Frank

Hello Dee Dee, You are totally correct on 2 counts and we wholeheartedly agree with you on the toilet seat and are embarrassed that the maid forgot her bread and cheese she intended to microwave. We do apologize!! The day you arrived, we had a guest departing at noon the same day early and it was hectic getting The Waves ready in time for your arrival in the 2 hrs that we had. The previous guest that left that afternoon had broken the toilet seat and never informed us about it. We did get that immediately replaced for you. We do have to take exception to your opinion that the inside is run down. Literally everything in the Waves is brand new including windows, doors, partitions, appliances, cabinets, Corian countertop, sofa, chairs, kitchen table, beds, mattresses, dishes, silverware, bedding, towels, toilet, sliders, paint, light fixtures.and more. Since you were the 3rd guest since we reopened The Waves, it is far from “run down”. To the contrary, it’s all brand spanking new. As to the sidewalks, they are clear and very walkable. If you found one section that was not, please send a photo or an email describing where you had any issues. We will certainly address it. You said the outdoor furniture is dirty and uncomfortable. The salt spray from the ocean does leave a residue on the tables and chairs as soon as they are cleaned. This is one of the results of being so close to the water’s edge. I have not had any previous complaints about that issue though. Most guests just wipe down the outdoor pvc table and chairs every morning before enjoying breakfast on their private patio on the ocean to one of the most amazing sunrises you will ever see! The white pvc chairs are not the most luxurious but are the same as we have upstairs at Villa Leone. To date, you have been the first to describe them as uncomfortable. We previously had padded chairs but the ocean conditions did not make them the best choice. They were always too wet to sit on. The pool lounges are very comfortable sling chaises. In conclusion, I know that it was not the right location for you, as you told me that your son wanted to be near the “action” since he just turned 21. I totally understand and sympathize. The Waves, although only a 10 minute drive to the capital Philipsburg and 20 minutes from all of the action in Simpson Bay, is still not the best choice if you want to be right in the middle of a lot of people, bars and noise. It is a very quiet romantic place to relax and find solitude by

1.If the cleaning was not to your liking, we would have sent the maid back immediately but no request was made.2.Was restored early the next day.3.Were delivered next day.4.All items were new and delivered next day.5It was restored the next morning.6.There was never a shortage of hot water. 7.The on-site manager can be texted, called or WhatsApp.8.This is true. Broke and was fixed right away.9.We do preventative pest control which includes spraying and ultrasonic plug in devices.It is possible that you smelled the spray.10.These items are addressed in our Welcome Letter.11.This is also addressed in the Welcome Letter. I tell all guests that a rental car is required. Please do not consider a stay at The Waves if you do not have a rental car. There is a community dumpster that all residents and guest use. It’s on the road to town and very easy to drop a tied trash bag in.12.Most of our sliders do not have screens. There are numerous windows with screens.13.Good suggestion.14.I will evaluate and replace if necessary.15.The house next door is not abandoned. It is in great shape! The project on the other side of the large wall has been halted for the last 12 years. It presents no negative issues for our community.16.This is true. It has not been a problem for any guests.We doubled the size of the master bedroom during recent renovations by taking space from the living area. 17.True.18.Most guests on vacation prefer a plush feel mattress.They are really very comfy! 19.There are friendly dogs around the complex. None of them are homeless.20.The window does not face a laundry area. It is a lawn area. 21.We have a laundry but It is for use of maid only.22.We have cleaned the trap. No mention of this was ever made during your stay. 23.No mention was ever made of this during your stay or at the time of your departure. We did note that you left us with a broken toilet seat that was not broken when you arrived.24. A couple days into your stay, I sensed you were not happy with the location being in an area where you needed a car. I offered a full refund of any unused days. Yet, you decided to stay another 7 days. I also never had anyone send me their review prior to publishing it. The motivation for this still escapes. You definitely have the distinction of leaving the longest list bad items that I have ever received from any guest over the past 15 years. We consider all comments as input to help us improve. Thank you for staying at The Waves Frank Leone

Hello Ashley, We are glad to hear that you loved the ambiance of The Waves. We do apologize for the items you mentioned. After cleaning, the day before you arrived, our maid placed “Combat” enclosed insect containers around the Waves. Apparently they did a great job but sorry you had to find a couple insects on the floor. We did offer to send the maid to pick those up but thanks again for already having cleaned them up. The day after you notified us of the sticking doors, we sent a carpenter to remove, plane and rehang the doors. They then worked perfectly. We have found and fixed the small leak above the kitchen. You were the first guests since we renovated The Waves over the past 2 years. Again, sorry that you had any inconvenience. We are glad that you enjoyed your stay. Regards, Frank and the Staff at The Waves

Hello Cathy, Thank you for taking a bit of your valuable time to share your experiences of staying at The Waves Sint Maarten. There are very few places that offer the solitude and connection with the ocean that The Waves offers. We thank you for your business and hope to see you back soon. Ciao, Frank

Hello Phyllis, I feel exactly the same way about The Waves! The Waves is the closest residence to the ocean in all of Guana Bay. As you have experienced, it's practically like being in a yacht in the ocean but without all the rocking. We are so happy that you enjoyed your stay and thank you for your kind comments. We hope to see you back soon. Ciao, Frank