Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
5,0 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Rakesh Kapoor, Gestion de l’hôtel
Thanks.
par un voyageur de WEST BROMWICH
Publié le 17 sept. 2022 sur Expedia
I was really looking forward to my stay at the Stella Hotel in Goraya .The hotel needs to invest in staff training - Clearly not there .
Some Examples , At Breakfast there was hardly more than 6 guests at anyone time - but the whole breakfast function is so dis-organised . There are 3 flasks . Not a single one labled so guests are having to open the flask lid and put thier nose to smell what the hot liquid is : Tea / Coffee / Hot Chocolate . Not very hygiene.
Lack of breakfast items . On arrival i was shown to my suite which was clean ..i was shown to the room safe ...The first thing i did was i put passport in the safe and locked the safe ..To my horror i could not open the safe again - had to call reception . They sent a couple of guys who after 20 mins got it open ..but it meant i could not use the safe again ..
I then tried the TV - again not working . Satellite box had to be changed twice ! Over 2 days..
I then ordered Masala Chai ! Which i thought was stale not fresh at all ..I ordered another cup ...again stale most likely pre made . By now i had to call reception and ask them to ensure my tea was fresh . Finally some effort was made and when my tea did arrive the room service guy bought tray load of food into my room - I said that food is nit mine !!!He replied yes i know .its for another room but iam just dropping your Tea on nthe way ...The thought that someone else 's food had been in my room and juggled about is very uncomfortable with me . Failure of Management
par un voyageur
Publié le 17 avr. 2021 sur Expedia
The rooms are very spacious and clean, lovely bathrooms,, staff are very friendly and the food is amazing , would definitely visit again
par un voyageur
Publié le 28 oct. 2019 sur Expedia
From the entrance staff to restaurant and cleaning staff, they were super and couldn’t do enough for you. No matter what I asked for or ordered from kitchen it was cooked to how I wanted it
Commentaires de Gestion de l’hôtel
25 nov. 2019 par Manager, Gestion de l’hôtel
Dear Guest Thanks for lovely feedback and rating, we would love to host you again.
par un voyageur
Publié le 25 sept. 2019 sur Expedia
Local easy to get to, nice and clean good staff.
Food wasn't that great
par un voyageur
Publié le 28 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2019 par Manager, Gestion de l’hôtel
Thanks for lovely rating.
par un voyageur
Publié le 6 juill. 2019 sur Expedia
It was amazing stay everything was wonderful keep it up.
Commentaires de Gestion de l’hôtel
26 août 2019 par Manager, Gestion de l’hôtel
Dear guest, Thanks for review we would love to host you again.
par un voyageur
Publié le 25 févr. 2019 sur Expedia
Hotel is great and close to city’s shop good access to HWY. The restaurant service is pretty slow.
Commentaires de Gestion de l’hôtel
26 févr. 2019 par Hotel Stella Continental , Gestion de l’hôtel
Dear Guest, Thank you for positive review & rating. your feedback has been duly noted. Looking forward to welcoming you back soon.
par un voyageur de Uk
Publié le 8 févr. 2019 sur Expedia
Nice, clean hotel. Like a previous review suggested, is a 3 star, but definitely like a 5 star. Very please and will book again.
Commentaires de Gestion de l’hôtel
13 févr. 2019 par Hotel Stella Continental , Gestion de l’hôtel
Dear Guest, Warm Greetings from Hotel Stella Continental Goraya, thank you so much for your recent stay and giving us perfect rating. We are delighted to note that you appreciated our services availed by you at the hotel during your visit. We would love to host you again.
par un voyageur
Publié le 19 déc. 2018 sur Expedia
Commentaires de Gestion de l’hôtel
20 déc. 2018 par Hotel Stella Continental , Gestion de l’hôtel
Thanks for rating us. Welcome to see you again at Hotel Stella Continental.
