Note fondée sur 88 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bel hôtel mais des éléments "bizarres "
Publié le 16 janv. 2024 sur HotelsPersonnel très aimable mais un peu inexpérimenté. Ayant demandé une chambre twin, on m’attribue une king size. Depuis cette chambre j’appelle la réception qui me soutient qu’il y a bien 2 lits !!!! J’insiste pour changer et on me donne une twin avec un "frigo" qui ne fait pas de froid. Je demande un vrai frigo et la réponse est "toutes les chambres twin ont ce même type de frigo- qui ne fait pas de froid- seules les chambres king size ont un vrai grand frigo!!!" J’insiste ( nous avons du matériel médical à garder au froid) et on me propose d’ajouter un lit pliant dans la chambre kg size. J’ai accepté mais plutôt étonnant pour un hôtel de cette catégorie. Il y a 2 tours avec 2 ascenseurs qui ne communiquent pas, pour nous on devait descendre au rdc, traverser la réception pour prendre un autre ascenseur pour aller à la piscine, au restaurant, à la terrasse et à la salle de gym
Les points positifs: beau buffet du 31 décembre sur la terrasse au dernier étage avec vue sur le feu d’artifice, bouteilles d’eau en verre ds la chambre, grande chambre, balcon, proche du marché central, très agréable chauffeur de tuk tuk devant l’hôtel qui nous a été très utile.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Khea, Gestion de l’hôtel
Dear Anonymous,Warmest greetings from Poulo Wai Hotel & Apartment - A home welcome!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM
par un voyageur
empathy, thought and training required.
Publié le 22 août 2024 sur HotelsI have stayed several times at this hotel as it is convenient for the area, facilities are ok but hospitality staff and training need to be improved starting with the management / admin staff that use the breakfast area every morning without any acknowledgement of the paying guests supplementing their salary - a simple smile and hello goes a long way!
It is unlikely I will be staying again due to an incident where I was sick (food poisoning) on day of checking out, while checking out and waiting for taxi, I asked for a bottled water, which resulted in reception manager giving a bunch of excuses. I walked away, there will be no future business from me or my clients!!
Phnom Penh now has so many choices.
Commentaires de Gestion de l’hôtel
22 août 2024 par Khea, Gestion de l’hôtel
Dear Arthur Fernandez,Thank you for taking the time to share your experience with us. We sincerely apologize for the disappointing aspects of your stay, especially regarding the level of hospitality you encountered from our staff. Your feedback about the need for a more welcoming atmosphere in the breakfast area and throughout the hotel is invaluable, and we will address this with our management team to ensure improvements are made.We are especially sorry to hear about your experience during your check-out and the lack of assistance when you needed it most. Your comfort and well-being are our top priorities, and it’s unacceptable that we fell short in this regard. We appreciate your feedback and will use it as an opportunity for training and development.We hope you will reconsider and allow us the opportunity to provide you with a much better experience in the future. Thank you again for your input, and we wish you all the best in your travels.Best regards,Operation TeamPoulo Wai Hotel and Apartment
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Khea, Gestion de l’hôtel
Dear Tracy,Thank you for your kind words! We're thrilled to hear that our staff's friendliness made a positive impact on your stay.We look forward to welcoming you back to Poulo Wai Hotel and Apartment in the near future.Best regards,Operation Team
par un voyageur
Publié le 12 août 2024 sur Hotels
최근 묶었던 호텔 중 단연 최고
Commentaires de Gestion de l’hôtel
12 août 2024 par Khea, Gestion de l’hôtel
Dear Dae-Ho,Thank you for your kind words. We are thrilled to hear that you consider our hotel the best among those you have stayed in recently. We will continue to strive for excellence and look forward to welcoming you back in the future.Best regards,Operation Team
par un voyageur
Publié le 8 août 2024 sur Expedia
Beautiful hotel. Cannot fault. Staff were excellent. Room was clean and comfortable.
Commentaires de Gestion de l’hôtel
8 août 2024 par Khea, Gestion de l’hôtel
Dear Richard,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Poulo Wai Hotel and Apartment.We look forward to welcoming you back soon.Best regards,Operation Team
par un voyageur
Publié le 2 août 2024 sur Expedia
Espectacular hotel, espectaculares instalaciones. Las calles alrededor muy sucias y te daba la sensación de inseguridad.
Commentaires de Gestion de l’hôtel
2 août 2024 par Khea, Gestion de l’hôtel
Dear Jorge,Thank you for your feedback. We're delighted to hear that you found our hotel and facilities spectacular. We apologize for any discomfort caused by the surrounding streets. While we strive to maintain a safe and welcoming environment within our hotel, we understand how important the surrounding area is to our guests' overall experience. We will share your concerns with local authorities in hopes of contributing to improvements.We appreciate your comments and look forward to welcoming you back to Poulo Wai Hotel and Apartment.Best regards,Operation Team
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Staff was super friendly
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Khea, Gestion de l’hôtel
Dear Jutta,Thank you for your kind words! We're thrilled to hear that our staff's friendliness made a positive impact on your stay.We look forward to welcoming you back to Poulo Wai Hotel and Apartment in the near future.Best regards,Operation Team
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Khea, Gestion de l’hôtel
Dear Terry,Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for. Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,OPERATION TEAM
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Khea, Gestion de l’hôtel
Dear Taihei,Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations.Your feedback is invaluable as it helps us identify areas for improvement.If you have any further details you wish to share or if there is anything we can do to rectify your experience, please do not hesitate to contact us directly. We would greatly appreciate the opportunity to make things right.Thank you for bringing this to our attention.Best regards, Operation Team
par un voyageur
Nice place with a lot of rules
Publié le 18 juill. 2024 sur HotelsLovely hotel, friendly staff, but do seem to rigidly follow odd rules. For example , there was almost no one in the hotel in the off season, July, yet when we went to play ping pong by then pool we were promptly informed that there was a limit of 20 mins on the table. We didnt intend to play longer than that but they did seem to have a lot of these mildly annoying rules
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Khea , Gestion de l’hôtel
Dear John,Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you found our hotel lovely and our staff friendly. However, we apologize if some of our rules, like the time limit on the ping pong table, seemed rigid and inconvenient.Your comments are valuable to us, and we will review our policies to ensure they are practical and enhance our guests' experience.We appreciate your understanding and hope to welcome you back to Poulo Wai Hotel and Apartment for a more relaxed stay in the future.Best regards,[Your Name] [Your Position] Poulo Wai Hotel and Apartment
