Note fondée sur 515 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Very good
Publié le 19 oct. 2020 sur HotelsJust one night with my 3 kids.
The hotel is very clean, comfortable and modern.
The staff is friendly. I recommend it.
Commentaires de Gestion de l’hôtel
19 oct. 2020 par Imelton, Gestion de l’hôtel
Linda we are thrilled that you were able to enjoy your time at our property with your precious family. Thank you for taking time out of your day to share your honest feedback and we hope to serve you again in the future.
Warmest Regards,
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing, Rami!At AC Hotel by Marriott Phoenix Biltmore, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
The experience was excellent on every level exceeding my expectations.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the glowing review, Vince!We're delighted to hear that you had a wonderful stay at AC Hotel by Marriott Phoenix Biltmore. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you.We appreciate you for taking the time to leave your feedback!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Loved the beds and our sleep!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Joanna, we’re delighted you loved your experience at AC Hotel by Marriott Phoenix Biltmore. Comfortable sleep is key to a great stay, and we're glad you had that with us. Thank you for the perfect rating. We hope to welcome you back soon!
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the amazing rating, Alexis!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel by Marriott Phoenix Biltmore soon!Thanks again for leaving your feedback!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Customer Service, Gestion de l’hôtel
Jeromy, it’s wonderful to hear you had a great time at AC Hotel by Marriott Phoenix Biltmore. We hope to welcome you back soon!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Easy Clean all the stuff was great
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the wonderful review, Philippe!We're thrilled you had such a fantastic stay at AC Hotel by Marriott Phoenix Biltmore! It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities. We strive for excellence and your praise lets us know we're doing our job!We look forward to seeing you again soon for another fantastic experience. Thank you again for sharing your feedback!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your thoughts with us, Heather!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to AC Hotel by Marriott Phoenix Biltmore. Thank you and have a lovely day!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
There was poop stains on the toilet seat when I arrived. That is a huge no no for me. Absolutely disgusting. From there, the AC was broken and make a clank noise throughout the night but I had to keep it on. Honestly very upset with my stay over there. Terrible.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Tyler, the team appreciates your feedback as it is vital for improving guest experiences. Cleanliness is a priority, and concerns regarding the room's condition are taken seriously. The comfort of your stay is important, and it’s unfortunate to hear about the issue you experienced with the air conditioning. Your comments will be reviewed thoroughly to make necessary improvements.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Quiet, clean and well maintained. This hotel has everything you need. Location is great and the hotel staff is amazing. Definitely coming back for another stay.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Customer Service, Gestion de l’hôtel
Blake, thank you for staying with us at AC Hotel by Marriott Phoenix Biltmore. We're delighted to hear that you found everything to your satisfaction and appreciated our convenient location and amazing team members. We're looking forward to your return visit!
