Note fondée sur 280 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Plano
Publié le 27 nov. 2024
Hubby and I absolutely loved this property from the location, cleanliness, friendly staff and being able to walk over to Kierland Commons and the Quad was the cherry on top! We’ll definitely be back !!
Commentaires de Gestion de l’hôtel
28 nov. 2024 par GM, Gestion de l’hôtel
Dear Courtney, We love knowing that our cleanliness, service, and location made for an enjoyable stay. Thank you for choosing us, and we hope to host you and your husband again. Best, Ximena Sanchez, GM
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Front Desk AC Hotel , Gestion de l’hôtel
Dear Valued Guest, thank you for taking the time to rate your visit with our hotel. We are pleased that you enjoyed your stay with us! We look forward to seeing you again soon.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
It was a lovely experience.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Dear Kathleen, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us! Best, Ximena Sanchez, GM
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Apparently you have to ask to have your room cleaned if you stay more than one night. I have never stayed anywhere that you have to request that previously. Hotel was clean and quiet. The bed was super comfortable.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par GM, Gestion de l’hôtel
Dear Katie, I'm delighted to hear you found our hotel clean and quiet and the beds comfortable. Our housekeeping service is available on request. As always, if you have specific requests, we will do our best to honor those. We appreciate your feedback and hope to host you again. Best, Ximena Sanchez, GM
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Services, Gestion de l’hôtel
Thank you for taking the time to rate your stay with us. We are pleased to see that you had an excellent stay! We look forward to seeing you again soon.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear dionathan, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Ximena Sanchez, GM
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par GM, Gestion de l’hôtel
Dear Paulina, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Ximena Sanchez, GM
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Nos cobraron el deposito que se supone nos regresarian pero lo cargaron a la tarjeta antes de que hicieramos el check up y pedimos alimentos que cargaron al cuarto y realmente fue un robo, ahora debo el doble de lo que pague de hospedaje y no me han podido resolver nada.
Entiendo que es la zona VIP pero en realidad es injusto los cargos por alimentos y que sea tanto el deposito que piden por dia el cual no deberian de cargar.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par GM, Gestion de l’hôtel
Dear CLAUDIA, Thank you for taking the time to share your review. I regret that our food was not suitable for your liking. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Ximena Sanchez, GM
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par GM, Gestion de l’hôtel
Dear Stephanie, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Ximena Sanchez, GM
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
4 sept. 2024 par GM, Gestion de l’hôtel
Dear Daysi, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Ximena Sanchez, GM
