Note fondée sur 1 430 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Expedia
Had a great time at the resort really loved working out at the gym and the swimming pools were fantastic. The waterpark was a lot of fun. The only concern was how hot the ground got around the waterpark as you definitely need something on your Feet as a ground gets really hot
Commentaires de Gestion de l’hôtel
29 août 2024 par Rachel Gibford, Gestion de l’hôtel
Thank you for your feedback! We're thrilled to hear you enjoyed the gym, swimming pools, and waterpark. We appreciate you bringing the issue with the hot ground to our attention—it's something we’ll look into to improve guest comfort. We hope to welcome you back soon!
par un voyageur
Publié le 28 août 2024 sur Expedia
Great family property, first time visiting Phoenix and loved it. Canada loves you Phoenix!!
Commentaires de Gestion de l’hôtel
29 août 2024 par Rachel Gibford, Gestion de l’hôtel
Thank you so much for your 5 stars! We're delighted you had such a wonderful experience with us. Thank you for choosing the Arizona Grand Resort & Spa. We hope to welcome you and your family back soon!
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Rachel Gibford, Gestion de l’hôtel
Thank you so much for your 10 out of 10 review! Thank you for choosing the Arizona Grand Resort & Spa. We're delighted you had such a wonderful experience with us. We hope to welcome you back soon!
par un voyageur
Publié le 28 août 2024 sur Expedia
The Oasis waterpark was fantastic. Our family really enjoyed the waterslides, lazy river and wave pool. Our Villa was spacious and very comfortable. The resort was beautiful and well maintained.
Commentaires de Gestion de l’hôtel
29 août 2024 par Rachel Gibford, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear that your family enjoyed the Oasis waterpark and that you found the villa spacious and comfortable. We're also pleased you appreciated the resort's beauty and maintenance. We look forward to welcoming you back for another great stay!
par un voyageur
Publié le 27 août 2024 sur Expedia
I liked the pools in the Courtyard of the building. It was just a few steps out my door.
Commentaires de Gestion de l’hôtel
29 août 2024 par Rachel Gibford, Gestion de l’hôtel
Thank you so much for your 5 stars! We're delighted you had such a wonderful experience with us. Thank you for choosing the Arizona Grand Resort & Spa. We hope to welcome you back soon!
par un voyageur
Publié le 27 août 2024 sur Expedia
I love traveling and staying at the Arizona Grand Resort and spa. The atmosphere is amazing, the water park is outta the world. My guest and myself had a wonderful time filled with lifelong memories.
Commentaires de Gestion de l’hôtel
27 août 2024 par Phil Kneip, Front Office Director , Gestion de l’hôtel
Dear Pat, Thank you so much for the glowing review! I am glad you and your guest enjoyed yourselves, and we greatly appreciate your business! Warm Regards,Phil Kneip Front Office Director
par un voyageur
Publié le 26 août 2024 sur Expedia
My girls and I enjoyed the water park through out the week we stayed, would come back again ☺️😊😊would just ask that it would have been nice of more options for the kids to eat inside the resort instead of just the water park or having to go outside the resort. But over all they loved it 😊 we all had a good time
Commentaires de Gestion de l’hôtel
27 août 2024 par Phil Kneip, Front Office Director , Gestion de l’hôtel
Dear Alejandra, Thank you for the glowing review! I am thrilled to hear that you and your family enjoyed your stay with us. Should you visit us again, we hope you get to experience one of our 3 on property restaurants! Warm Regards,Phil Kneip Front Office Director
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Stephanie Kirk, Gestion de l’hôtel
Dear Misael, I am sorry about any inconvenience or frustration you experienced during your stay. Please feel free to contact us at the front desk and speak with a manger on duty to ensure all of your concerns are addressed. Warm Regards,Stephanie Kirk Guest Services Manager
par un voyageur
Great Staycation Option
Publié le 26 août 2024 sur HotelsWe had a great time at this beautiful resort. The only reason for not going with 5 stars was the limited parking spaces. The second night an overflow lot was made available that in our opinion should have been open much earlier. Second was lack of a fitted sheet over the mattress which was otherwise comfortable. Everything thing else is absolutely amazing, beautiful property, comfortable rooms, and an amazing water park and athletic/spa facility.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Stephanie Kirk , Gestion de l’hôtel
Dear Edwin, Thank you for the review! I am thrilled to hear that you enjoyed our property and amenities! Thank you for your feedback regarding parking; we are in the process of property renovations to create more parking space for our guests. Should you choose to stay with us again, we hope to welcome you back for an even better experience. Best, Stephanie Kirk Guest Services Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Stephanie Kirk, Gestion de l’hôtel
Dear Alan, Thank you for taking the time to share your rating. In an effort to ensure all of your concerns are addressed, please feel free to contact the manager on duty at the front desk. Warm Regards,Stephanie Kirk Guest Services Manager
