Note fondée sur 803 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Jack, Gestion de l’hôtel
Katharina, thank you for taking the time to leave us with such a great review regarding your recent stay with us. I am happy to know that you enjoyed your time with us, and I really hope that we'll have the chance to welcome you back for another exceptional stay the next time you are in downtown Phoenix!
par un voyageur
Publié le 1 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 mai 2023 par Cheryl, Gestion de l’hôtel
Thank you for your review.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par The German Lady, Gestion de l’hôtel
Thanks for the great rating!
par un voyageur
Publié le 23 juin 2024 sur Expedia
The staff was so helpful when my plans kept changing!
Commentaires de Gestion de l’hôtel
24 juin 2024 par The German Lady, Gestion de l’hôtel
Hello Tiffany,I am glad that my staff took good care of you.Thank you for the high rating.
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juin 2024 par Jack, Gestion de l’hôtel
Gustavo, thank you for taking the time to leave us with a review regarding your recent stay. It seems as though things did not go as pleasantly as they should have. If there is anything in particular that negatively impacted your stay, we would be glad to discuss this with you, as it helps us further the constant improvement of our facilities. We hope to have the chance to welcome you again and provide you with the exceptional stay that you deserve.
par un voyageur
Comfortable Stay
Publié le 22 juin 2024 sur HotelsThe room was comfortable and clean. It was in a great location for walking to a variety of restaurants and cocktail bars. You do have to pay for parking. That was not mentioned when we booked online. There is also an extra fee for checking in early.
Commentaires de Gestion de l’hôtel
24 juin 2024 par The German Lady, Gestion de l’hôtel
Hello Stephanie,Thank you for the great review on the room and location.We just added valet service and will need to add that to our ChoiceHotel.com website. The early check in fee applies only if you are checking in before 3PM, we waive it if you wait until 2PM, given we have a clean and vacant room available.
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par The German Lady, Gestion de l’hôtel
Hello Mark, thank you for the excellent rating, we appreciate it.
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Jack, Gestion de l’hôtel
Ashton, thank you for taking the time to leave us with a review regarding your recent experience at our hotel. I want to apologize that your stay was simply neutral and not the exceptional experience that we wish to provide our guests. If there are any aspects of your stay that could have went smoother, we would enjoy the opportunity to discuss that with you. We hope that you will pay us a visit again in the future!
par un voyageur
Publié le 21 juin 2024 sur Expedia
The parking around was horrible, valet was expensive and the food was not good. Our original room had a leak and room we were placed in had a roof patch in the bathroom where there had been a leak.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Jack, Gestion de l’hôtel
Janelle, thank you for taking the time to leave us with a detailed review regarding your recent stay at our hotel. I apologize for your negative experiences with parking, the valet team, our restaurant offerings, and the condition of your room. This was clearly not a pleasant stay for you and I appreciate you bringing these issues to our immediate attention so that we can communicate amongst departments and take swift action. I hope that at the very least you were able to enjoy your time in Phoenix despite the shortcomings. We would love to extend a hand to welcome you back so that you can enjoy the stay that you deserve.
par un voyageur
A Love Story In Phoenix.
Publié le 20 juin 2024 sur HotelsAmazing art, amazing staff. Everyone was helpful. Big love to Angelica, a server on the rooftop. Great location with amazing restaurants nearby. No pool but the views are amazing. Convenient street parking.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Jack, Gestion de l’hôtel
Dear Guest, thank you for taking the time to leave us with a great review regarding your recent stay at our property! We appreciate your kind words and your compliments to our staff! I will make sure that Angelica hears them as well. We hope to see you again for another great stay!
