Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mars 2019 sur Hotels
par un voyageur
Publié le 13 nov. 2024
Commentaires de Gestion de l’hôtel
15 nov. 2024 par issac, Gestion de l’hôtel
Thank you for staying with us. Hope to see you again.
par un voyageur
Publié le 16 oct. 2024
Front desk was dismissive. Room was dated, tub finish was cracking and one of the faucets wouldn't stop dripping.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par issac, Gestion de l’hôtel
We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
par un voyageur
Publié le 30 sept. 2024
Commentaires de Gestion de l’hôtel
2 oct. 2024 par issac, Gestion de l’hôtel
Thank you. Hope to see you soon.
par un voyageur
Publié le 15 sept. 2024
Commentaires de Gestion de l’hôtel
18 sept. 2024 par issac, Gestion de l’hôtel
I apologize for the inconvenience. Hopefully you can give us another chance.
par un voyageur de Key Biscayne
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par issac, Gestion de l’hôtel
Thank you for staying with us. Hope to see you again
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par issac, Gestion de l’hôtel
My name is Issac. It will be my pleasure to assist with the Hotel concerns at the Embassy Suites by Hilton Phoenix Biltmore. First, thank you for choosing Hilton Brands for lodging, also we appreciate your loyalty and business as a valued member. Please allow me the chance to offer my sincerest apologies for the less than satisfactory experience that you had at the hotel on this occasion. I understand how disappointing it must be when your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. After reviewing your file, and as a valued Hilton Honors Member, I am pleased to show you how important guest service is to us. I am truly sorry your visit did not meet your standards.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par issac, Gestion de l’hôtel
My name is Issac. It will be my pleasure to assist with the Hotel concerns at the Embassy Suites by Hilton Phoenix Biltmore. First, thank you for choosing Hilton Brands for lodging, also we appreciate your loyalty and business as a valued member. Please allow me the chance to offer my sincerest apologies for the less than satisfactory experience that you had at the hotel on this occasion. I understand how disappointing it must be when your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. After reviewing your file, and as a valued Hilton Honors Member, I am pleased to show you how important guest service is to us. I am truly sorry your visit did not meet your standards.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par issac, Gestion de l’hôtel
My name is Issac. It will be my pleasure to assist with the Hotel concerns at the Embassy Suites by Hilton Phoenix Biltmore. First, thank you for choosing Hilton Brands for lodging, also we appreciate your loyalty and business as a valued member. Please allow me the chance to offer my sincerest apologies for the less than satisfactory experience that you had at the hotel on this occasion. I understand how disappointing it must be when your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. After reviewing your file, and as a valued Hilton Honors Member, I am pleased to show you how important guest service is to us. I am truly sorry your visit did not meet your standards.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
10 sept. 2024 par issac, Gestion de l’hôtel
Thank you for staying with us. Hope you enjoyed your stay
