Note fondée sur 592 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
2,9 Service et personnel
2,9 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2019 sur Expedia
Selon les critères présentés par Expédia et auxquels j'ai acceptés, c'était acceptable en général.
Par contre, aucun accessoires disponibles sans frais à la chambre tel que séchoir cheveux, fer repasser et câble TV.
aucun ajout de serviette, seulement par remplacement.
Avions à la chambre 2 serviettes +2 débarbouillettes pour 2 personnes pour 5 jours (pas facile avec les heures de services accessibles de jour seulement).
Le personnel est souriant et accueillant.
Commentaires de Gestion de l’hôtel
27 févr. 2019 par Ron, Gestion de l’hôtel
thank you for your response
par un voyageur
Publié le 28 janv. 2019 sur Expedia
Le mobilier était convenable, mais il n’y avait aucun service. Pendant 10 jours sans service la chambre devient salle et malpropre
Commentaires de Gestion de l’hôtel
31 janv. 2019 par Ron-Guest Services, Gestion de l’hôtel
Je suis désolé que vous n’ayez pas été habitué à notre cycle de nettoyage de 14 jours. Étant un établissement de longue durée, nous n'avons pas toujours les mêmes équipements qu'un hôtel à service complet. Nous faisons cela pour offrir plus d'intimité à nos clients à long terme.
par un voyageur
Publié le 30 août 2024 sur Expedia
It is a quiet area
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Arely, Thank you for the great review of your recent visit to Extended Stay America. We love knowing how pleased you were with our location and how much you enjoyed being here. We hope you will make the same choice when your travels bring you back to the city.Sincerely,Hotel Management
par un voyageur
Shady stuff taking place behind the front desk.
Publié le 18 août 2024 sur HotelsI HATE this place IT WAS A NIGHTMARE! So bad I only stayed one night and paid for 3. When I got there the front desk was unoccupied and I waited 20 mins to be helped, the lady did not know how to operate the computer and kept messaging my reservation up or something she needed help with and finally called a coworker to help After 20 mins. She also insisted my dog is NOT a service dog and told me what he is trained for a dog can not do and argued with me about it until I had to show her what he is trained to do.
I had a female guest over that stole my room key and when I was not at my room the female went to the front desk and the hotel employee reprogram med the key she presented to open my room. The female called me and told me she was inside my room. I asked her to leave before I returned. When I returned she was still in my room and became resistant and argumentative when I asked her to leave again. To avoid a confrontation I left my room and called the front desk to ask her to leave the room. The employee said no it is my fault I invited her over earlier and hung up on me. I called the customer service number again to speak with somebody in charge . The employee that took my call said he called the hotel employee it is not their job to clear rooms of unauthorized people and told me The only option I have is to end my reservation early and check out of my room. I still had 2 nights left and was forced to check out since hotel management would not ask them to leave
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Management, Gestion de l’hôtel
Dear James, We take every guest's feedback seriously, as it is vital for us to ensure a welcoming environment for all our guests. After investigating the incident you mentioned, we found that you did not follow our hotel's standards and rules, so we had to ask you to leave. Should you have any queries, please do not hesitate to reach out to us at the hotel. We remain committed to providing our guests with the highest level of service.Sincerely,Hotel Management
par un voyageur
GOOD DEAL
Publié le 15 août 2024 sur HotelsHotel is very clean and close to any major Phoenix highways. Had a few issues that addressed asap. Overall good deal.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Smells and dirty
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Hotel Management, Gestion de l’hôtel
Dear Maria, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Also, we are sorry for the fragrance being too overwhelming for you. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management
par un voyageur
Publié le 15 juill. 2024 sur Hotels
par un voyageur
Publié le 8 juill. 2024 sur Hotels
par un voyageur
Publié le 1 juill. 2024 sur Hotels
par un voyageur
Publié le 30 juin 2024 sur Hotels
