Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 déc. 2022 sur Expedia
Très abordable. Stationnement adéquat. Chambre propre. Vieux tapis mériterait un revêtement différent
par un voyageur
Publié le 3 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2018 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon.
Sincerely,
Hotel Management
par un voyageur
Room smelled terrible
Publié le 14 oct. 2024 sur HotelsAs soon as you enter, it smells really nasty. Like dirty socks smell spread across the room, sprayed as much as I could and nothing helped. Room looked tacky and old but the smell was unbearable. Requested a refund after being in the room less than 5 minutes
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely,Hotel Management
par un voyageur
Publié le 10 oct. 2024 sur Hotels
We will not stay here again! The towels smell bad, the microwave was dirty, the trash from the previous guest was still under the sink AND there were ROACHES! I did tell management they needed an exterminator!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, as we take these matters very seriously. We will prioritize addressing your concerns to ensure our cleanliness standards are upheld. Regarding the condition of the towels, we find this unacceptable; fresh towels can always be exchanged at the front desk upon request. Your comments will be shared with our team to improve our service and enhance the guest experience. We appreciate your input and hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 oct. 2024 sur Hotels
No microwave no coffee no kitchen pots pans or nothing empty kitchen tv remote did not work Room was clean
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Ramona, Thank you for being a valued guest and for posting your comments. We are sorry your room did not have the amenities you desired or needed and regret any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on amenities during check-in, and we sincerely regret that this was not your experience. We value your feedback and will address it appropriately with our team to ensure clear communication regarding our services during arrival and provide each guest with the professional customer service they deserve. On a positive note, thank you for noticing our efforts to provide a spotless and welcoming environment. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management
par un voyageur
Publié le 8 oct. 2024 sur Expedia
The bathroom was extremely dirty with beard trimmings and toothpaste all over the sink and counter in the bathroom!
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jessica, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve our guests.Sincerely,Hotel Management
par un voyageur
Publié le 7 oct. 2024 sur Expedia
I woke up to a bug infestation and got out of the hotel as soon as possible.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Moises, We sincerely apologize for the distressing experience during your visit to our hotel. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management
par un voyageur de Phoenix
Publié le 2 oct. 2024 sur Expedia
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Expedia
l didnt like you advertise dishes and cook wear for free but there not. my bathroom door was very hard to close. floors were dirty.no back up toilet paper .not enough towels and wash cloths,no shampoo or bar soap. floors were dirty and kitchen floor sticky. l was very disappointed with room cleanliness. and staff at the front desk were like lt was a burden on them to help me . they just didnt have a good attatode .
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lawrence, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest, but we regret that this did not happen in your case. Please return; we hope to provide you with a better experience should you choose to stay with us again. Sincerely,Hotel Management
