Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
Bon hôtel rapport qualité-prix
par un voyageur
Publié le 9 mai 2024 sur Expedia
Accueil sans sourire, assez froide.
Équipements à revoir, clim très bruyante et juste à côté du lit.
Réfrigérateur diesel.
P'tit déjeuner quasi inexistant.
Café et muffins sous plastique à la réception et on déjeune dans la chambre.
Situation très pratique, juste à côté du centre historique et pratique pour se garer.
Commentaires de Gestion de l’hôtel
9 mai 2024 par Hotel Management, Gestion de l’hôtel
Dear mickaël, We are grateful for having you as our guest and appreciate your positive feedback about our suitable location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 3 mai 2019 sur Expedia
Proximité des zones d’intérêt de la ville de Scottsdale
Commentaires de Gestion de l’hôtel
4 mai 2019 par Hotel Management, Gestion de l’hôtel
Thank you for choosing Extended Stay America for your recent stay. We were delighted to read that you enjoyed your visit and that our excellent location helped make your stay a great one! We hope you will choose us again on your next visit to our area.
Sincerely,
Hotel Management
par un voyageur
Hotel pratique et bien situé
Publié le 7 janv. 2016 sur HotelsHotel comme nous les aimons: pratique et sans chichi. Cuisinette et salle de lavage propres. A 2 minutes à pied d'un Wallgreen, nettoyeur, Denny's et le Olds Scottdale.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
I'm going on my 12th day staying here. My expectations have been exceeded. For the cost per night, I expected much less. No bugs, Yeah! No riff raft strangers visiting the property, Yeah! Fairly quiet throughout the day and night, Yeah! Overall, I endorse this hotel. Again, for the price it's a great deal and comfortable experience.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Samuel, Thank you for your excellent feedback on Extended Stay America! We are thrilled to hear that your expectations have been exceeded during your stay. It's great to know you appreciated the comfort and cleanliness, as well as the quiet atmosphere. Your endorsement means a lot to us, and we are delighted that you find it valuable. We look forward to welcoming you back for more enjoyable stays in the future!Sincerely,Hotel Management
par un voyageur
Publié le 9 oct. 2024 sur Expedia
par un voyageur
Publié le 29 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The property was understaffed. The first time (I was a bit early for check-in), the person behind the counter in the office continued a lengthy phone call with a colleague without ever even acknowledging that I had entered.
When I came back later for actual check-in, nobody was at the office. I waited for almost 20 minutes, then had friends drive around the building to find someone who could call the manager. A "Back in a minute" sign had been up on the counter both times I was there. When the manager came and said "didn't you see the sign?," I explained that it had been sitting there since 12 p.m. (it was now around 5 p.m.) and I suggested she add a sticky note indicating an actual time when she would return next time. Sadly, too many places are terribly understaffed these days and customer service is almost non-existence. The room itself was was nice and clean. I liked having a full-size fridge.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Marion, Thank you for taking the time to leave a review; we appreciate your feedback. We understand the importance of making a great first impression, and we're sorry that you didn't receive the level of service we aim to provide at our front desk. We have taken your feedback seriously and will make sure to address the issue. On a positive note, we're glad to hear that you found the room comfortable. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Expedia
The floor was very dirty. The breakfast was just a muffin and black coffee.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Elizebell, Thank you for being our guest while in the city. It is nice to know you were satisfied with your time here. Further, we regret that you were not happy with our breakfast options. Providing clean accommodation is always our priority, and we regret if we miss them anytime. Your remarks are noted and will be shared with the team to improve as we move ahead. We would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management
