Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Enjoyable 9 days
Publié le 15 déc. 2024 sur HomeAwayProperty was accurately listed. Clean. Safe appearing neighborhood. Very nice pool, which was heated. Easy walking distance to grocery and restaurants. Walkable neighborhood, fairly close parks. Hope to stay again.
par un voyageur de Walnut, CA, USA
We had a nice 3-nt stay
Publié le 26 nov. 2024 sur HomeAwayThe pictures are a true representation of the accommodations and furniture. We were a family of 8 – 4 adults and 4 children from 3 up to 12 years old that stayed for three nights. The 4 beds were comfortable and the kids loved the ping pong table in the garage; the miniature golf; the bean bag toss and especially the hot tub as we stayed in late November. The two bathrooms worked out just fine for all of us.
We did have a few issues. One bedroom ceiling fan did not work. We contacted them the next morning. They sent out a maintenance person on a Saturday but it could not be fixed. Since the part would take too long to get, they sent a different man out to deliver a freestanding fan that same afternoon. This showed great service. We did not pay the required daily fee of $70.20 to have the pool heated as we thought that this was too much money and we figured the kids could tough it up. They did just that but the first night we arrived, the pool lights were not working. We contacted them that next morning and we were told that their pool specialist would contact us that day. That evening, since we had heard from their pool specialist, we reached out again. They tried to help us over the phone but to no avail. They said they would install some temporary lights the next day but they never did show up.
The only other comment I could suggest for them to improve for future guests is to provide more bowls, spoons and storage containers. We ate-in for breakfast and dinner. There wer
Commentaires de Gestion de l’hôtel
8 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re glad the home was comfortable and that you enjoyed the amenities, especially the activities for the kids and the hot tub. We appreciate your patience and understanding as we worked to address the fan issue, and we’re sorry the pool lights couldn’t be resolved during your stay. Your suggestions regarding additional kitchenware are noted, and we’ll use your input to improve for future guests. We hope to have the opportunity to host you again and provide an even better experience. Thank you for choosing Elite Vacation Rentals!
par un voyageur
Great house!!
Publié le 21 nov. 2024 sur HomeAwayThis house is in a great location. The amenities were great and we thoroughly enjoyed our stay. The spa was perfect and the young adults in our group enjoyed the putting green and ping pong. The beds and couches were all super comfortable. Will definitely stay here again!
Commentaires de Gestion de l’hôtel
8 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your wonderful feedback! We’re so glad you enjoyed the spa, putting green, and ping pong table, and it’s great to hear everyone found the beds and couches comfortable. We appreciate you choosing our property and look forward to hosting you again soon!
par un voyageur
great family friendly property
Publié le 19 nov. 2024 sur HomeAwaythe house was so much fun for the kids with the great backyard and all the games. Very cleaned and organized, recommended for families (although it will be nice to have some baby amenities like a pack ‘n play)
Commentaires de Gestion de l’hôtel
8 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We’re delighted the kids had fun with the backyard and games, and we appreciate the suggestion to add baby-friendly items. We’ll keep that in mind as we improve our offerings. Thanks for choosing Elite Vacation Rentals, and we’d love to host your family again!
par un voyageur
The BEST!!
Publié le 30 oct. 2024 sur HomeAwayIt was fantastic! Close proximity to so many fun things. The house had everything we ever needed and more. My teenage boys never wanted to leave. Would definitely stay here again!
Commentaires de Gestion de l’hôtel
3 nov. 2024 par VrboOwner, Gestion de l’hôtel
That's awesome to hear! Come back anytime!
par un voyageur
Super cute remodeled ranch style home
Publié le 18 oct. 2024 sur HomeAwayWe loved this house! Location was perfect for ASU family weekend activities.
3 of us were very comfortable and could have fit 3 more. House can comfortably sleep 2 couples and 2 singles.
Very cozy and clean. Open floor plan. Pool is great!
Commentaires de Gestion de l’hôtel
3 nov. 2024 par VrboOwner, Gestion de l’hôtel
Awesome to hear you had a good time! Come back soon!
par un voyageur
Wonderful
Publié le 21 août 2024 sur HomeAwayVery clean and organized home. Quiet and safe Neiborhood.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par VrboOwner, Gestion de l’hôtel
thank you for staying! we hope to see you again soon!
par un voyageur
nice place
Publié le 22 juill. 2024 sur HomeAwayclean, excellent location
Commentaires de Gestion de l’hôtel
5 août 2024 par VrboOwner, Gestion de l’hôtel
Thanks for staying!
par un voyageur
Perfect staycation
Publié le 21 juin 2024 sur HomeAwayThis was a perfect staycation for our family to get away for a week and just relax. Home was well kept and organized, beds were very comfortable and the games and pool were all we needed. The only shortcomings was that the lights never did work in the pool and the baths were not truly ADA comparible. My wife uses a chair to shower with and we could not fit it in the master bathroom properly and the other bathroom was not a walk-in shower as had been advertised so that was a letdown.
Commentaires de Gestion de l’hôtel
8 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us. We are glad to hear that your family enjoyed a relaxing staycation and found the home comfortable and well-organized. However, we sincerely apologize for the issues you encountered with the pool lighting and the bathroom accommodations. Your feedback is valuable, and we will take it into consideration to improve our facilities for future guests.
par un voyageur
Problems not addressed
Publié le 2 juin 2024 sur HomeAwayI could not get anyone to heat the jacuzzi until 7 pm the night before we left. Some guy called and asked if I checked the CBs. He was really rude. Just got the run around. Then late I get a text its now working. Needed a bath tub, but the stopper did not work, and nobody would fix. So, no bath, no jacuzzi. No garbage can in garage. Nobody knew.. then I got a text from someone it's in an alley. But, the recycle is full and tons of flies, so I suspect everyone is putting garbage in, and not getting removed. The slider lock was broken, so needed to use the stick. The checkin info didn't come until I asked.. after we arrived. There is a law for an open slider alarm... but that doesn't work either. Daughter in wheel chair, grand daughter... door was left open once and I caught it. But no alarm. AC is super noisy. But, the location is great. Pool was nice. House is nice. Just the two things we wanted in a place to stay... bath tub and warmish jacuzzi... advertised, but not available.
Commentaires de Gestion de l’hôtel
10 juin 2024 par VrboOwner, Gestion de l’hôtel
We apologize for the issues you encountered during your stay. Your experience does not reflect the high standard of service we aim to provide. We take your feedback seriously and will address the issues with the jacuzzi, bathtub, garbage can, slider lock, check-in information, and AC to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.
