Ratings based on 1,073 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 31, 2024
The girl at the front desk was phenomenal. Travelocity messed up on the reservations but Michaela was able to fix it. Jose, the gentleman in the restaurant was also very good.
Comment from Hotel Management
Jun. 4, 2024 by HotelMgmt, Hotel Management
Thank you for sharing your experience, Carol. It's wonderful to hear that Michaela provided phenomenal service and was able to resolve the reservation issue. We're also pleased to know that Jose contributed to a positive experience with us at Hilton Garden Inn Phoenix Airport North. We'll be sure to pass along your kind words to both of them! Thank you for staying with us, and we look forward to welcoming you back soon!
by A traveller
Posted May 29, 2024
Never again. Wallpaper in bathroom falling down. Paper thin walls. Heard everything the people in the next room were saying at room level. Then they began to party. Took 3 calls to the front desk before they were finally shut down. Not a good reflection on the chain.
Comment from Hotel Management
May 30, 2024 by HotelMgmt, Hotel Management
So sorry to hear about your disappointing experience, James. The issues you encountered are certainly not reflective of the high standards we strive to maintain. It's especially concerning that it took multiple calls to address the noise disturbance. Your feedback is critical, and these matters will be promptly reviewed with our team to ensure such incidents are not repeated. Thank you for sharing your experience and we hope for another chance to restore your trust.
by A traveller
Posted Mar. 25, 2024 on Hotels
Comment from Hotel Management
Mar. 26, 2024 by HotelMgmt, Hotel Management
Your perfect score has brightened our day, thank you! Come back soon, Linda!
by A traveller from GETTYSBURG
Posted Mar. 25, 2024 on Expedia
The hotel is great, the pasta, Primavera here is really good for dinner
Comment from Hotel Management
Mar. 26, 2024 by HotelMgmt, Hotel Management
Thank you for complimenting not only our beautiful property but also our delicious dining at The Garden Grille & Bar! The pasta is indeed a guest favorite! We would love to have you return to Hilton Garden Inn Phoenix Airport North and indulge again!
by A traveller from Piermont
Posted Mar. 24, 2024 on Expedia
The hotel itself was OK. Some disrepair in the bathroom (peeling wall covering) and a stupid shower design (the glass enclosure forces one to be under the shower head when you turn it on, meaning you get drenched with ice- or scalding-water). No non-hotel walkable restaurants. Very expensive (~$300) for and OK hotel.
Comment from Hotel Management
Mar. 26, 2024 by HotelMgmt , Hotel Management
It is great to read your overall impression was positive. We value your helpful insights on areas you would like to see improved and we will discuss them with our Management Team. We hope you will be returning so that we can enhance your next visit, Paul!
by A traveller
Posted Mar. 22, 2024 on Expedia
Check in and check out was great----only spent a few hours, arriving from judging a horseshow in Scottsdale to shuttle to airport-- coffee was so so-------I was pre signed on for shuttle to airport---we left several people waiting for driver(very polite)to get back---better planing on their part--apparently happens a bit--don't say get to front door 5 minutes before departure times
Comment from Hotel Management
Mar. 26, 2024 by HotelMgmt, Hotel Management
Walter, we are thankful for your review. It is wonderful you could utilize our complimentary shuttle but we apologize if the process of getting the shuttle was amiss. We will work with our team to enhance this feature so any future visits are improved all around.
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by HotelMgmt, Hotel Management
We are delighted we made such a great impression on you! Thank you, please visit again soon, Douglas.
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by HotelMgmt, Hotel Management
Learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit, Barry.
by A traveller from N Bethesda
Posted Mar. 17, 2024
Sigh. Staff great. Property average.
Comment from Hotel Management
Mar. 19, 2024 by HotelMgmt , Hotel Management
Thank you, Robert, for your feedback. It's great to hear that you found our staff to be excellent during your stay at Hilton Garden Inn Phoenix Airport North. We take pride in our team's commitment to providing friendly and efficient service and look forward to celebrating them. However, we understand that you felt the property itself was only average. We're always looking for ways to improve our guests' experiences and would welcome any specific suggestions you might have on how we can enhance our facilities or services. We hope to have the opportunity to welcome you back in the future and provide an experience that impresses you on all fronts.
by A traveller
Posted Mar. 16, 2024 on Expedia
The staff could not have been more helpful! Everyone I encountered was pleasant and kind. I loved staying at this property. Traveling alone is unusual for me and I am so grateful I chose this property. The shuttle driver who picked us up at the airport was very knowledgeable. Pointed out good places to eat but was also highly complimentary of the hotel restaurant.
Comment from Hotel Management
Mar. 19, 2024 by HotelMgmt, Hotel Management
Thank you so much, Laura, for your kind words and for taking the time to share your experience with us. It's truly heartwarming to hear that our team made a significant positive impact on your stay here at Hilton Garden Inn Phoenix Airport North. We're thrilled to know that each team member you encountered was pleasant, kind, and helpful throughout your visit. Your acknowledgment of the shuttle driver's knowledge and recommendations, alongside their praise for our hotel restaurant, is greatly appreciated. We're glad you felt welcomed and supported from the moment you arrived at the airport to the end of your stay. We look forward to welcoming you back to our property in the future, ensuring another exceptional experience.
