Note fondée sur 1 396 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2024 sur Expedia
Wow juste magnifique
Commentaires de Gestion de l’hôtel
10 juin 2024 par -John Peart, General Manager, Gestion de l’hôtel
Thank you for your 5-star review, Jean-Francois! We’re delighted to hear you had a magnifique stay with us. If there’s anything else you’d like to share about your experience or any suggestions for improvement, please let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort soon!
par un voyageur
Publié le 21 mai 2024 sur Hotels
Personnel à peine aimable. J’ai réservé 3 nuits. La 2 eme journée on m’a démagnétisé ma clé me disant que j’avais annulé une nuit qui n’était pas remboursable donc je devais partir. Il était 16h. J’ai refusé en leur disant que je ne bougerai pas. Au bout d’un certain temps ils ont accepté que je reste si je partais tôt le lendemain. J’ai demandé quel était le prix. Ils m’ont dit rien car la nuit avait déjà été payée. Du vol. M’enlever une nuit sans prévenir ni rembourser. Voilà leur politique
Commentaires de Gestion de l’hôtel
21 mai 2024 par -John Peart, General Manager, Gestion de l’hôtel
Thank you for your feedback, Sylvie. We apologize for the issues you faced during your stay, particularly with the key card and the confusion over your reservation. It’s disappointing to hear that our staff did not provide the level of service you expected and that there was a misunderstanding regarding your booking. Your experience does not reflect our usual standards, and we will address these concerns with our team to prevent future occurrences. We value your feedback and hope to have the opportunity to offer you a much better experience in the future.
par un voyageur
Publié le 12 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Hilary C-P. Guest Ambassador , Gestion de l’hôtel
Emmanuel, thank you! Our #1 goal is to give our guests the best possible experience and we are thrilled to read that our team members provided you with that during your recent stay. We hope to welcome you back for another visit very soon!
par un voyageur de LYON
Publié le 8 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 déc. 2023 par Hilary C-P. Guest Ambassador , Gestion de l’hôtel
Tony, thank you! Our #1 goal is to give our guests the best possible experience and we are thrilled to read that our team members provided you with that during your recent stay. We hope to welcome you back for another visit very soon!
par un voyageur
Publié le 21 déc. 2024
We didn't care much for the parking situation but we were only staying for a night. We would have loved to have spent more time. The T.V. in the bedroom was off air but it was later in the evening so we opted not to bother anyone, but they should make sure that all rooms are set to go. It's a lovely property and the staff was wonderful.
par un voyageur de LAVEEN
Publié le 19 déc. 2024
.
par un voyageur
Publié le 9 oct. 2024
Great place. Wd will return.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par -John Peart, General Manager., Gestion de l’hôtel
Thank you for your positive feedback, Lori! We're delighted to hear you had a great experience. We’re always striving to create memorable experiences for our guests, and we're glad you plan to return. We can't wait to welcome you back and make your next visit just as enjoyable!
par un voyageur de SURREY
Publié le 2 oct. 2024
Great views and spacious units with 7 pools, and much more activities ...
Commentaires de Gestion de l’hôtel
3 oct. 2024 par -John Peart, General Manager, Gestion de l’hôtel
Thank you, TAO! We're thrilled to hear that you had such a wonderful experience. The stunning views, spacious units, and variety of activities, including the 7 pools, are some of the highlights we love offering to our guests. We're glad you were able to enjoy everything the property has to offer, and we look forward to welcoming you back for another fantastic stay filled with more fun and relaxation!
par un voyageur de Everett
Publié le 23 sept. 2024 sur Expedia
Scenic, charming, quiet and an easy half hour from many activities! Staff was accessible, prompt and friendly. A great place to relax!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par -John Peart, General Manager, Gestion de l’hôtel
Thank you for your wonderful review, Brittanie! We're delighted to hear that you enjoyed the scenic, charming, and quiet atmosphere, as well as the convenient location. It's great to know our staff was accessible and friendly during your stay. If there's anything else we can assist you with during your stay, please feel free to let us know. we look forward to welcoming you back for another relaxing visit!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Amazing property with amazing staff!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par -John Peart, General Manager, Gestion de l’hôtel
Thank you for the kind words, Nicole! We're delighted to hear you enjoyed the property and our amazing staff. We would love to hear more about your stay, so please feel free to share any additional feedback with us. We hope to have you back again for another fantastic stay!
