Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,6 Service et personnel
2,2 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 avr. 2024 sur Hotels
Chambre très vieille avec rien dedans.
Le sol n’était pas plat et on sentait plein de trous en marchant.
La porte de la salle de bain ne fermait pas correctement et était même cassée en bas au niveau des gonds.
Et pour bien finir l’établissement a encaissé les 100 dollars de caution. Je suis en train de lutter pour les récupérer
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Cher Fabien,Merci d'avoir pris le temps de nous raconter votre expérience au HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. Je suis désolé que votre expérience n'ait pas répondu à vos attentes. Veuillez accepter nos plus sincères excuses pour l'état de la porte que vous avez décrit, la chambre n'étant pas à la hauteur de vos standards ainsi que les autres problèmes mentionnés. J'ai partagé vos commentaires avec la haute direction pour garantir votre satisfaction. Red Roof s'efforce d'offrir à ses clients tout le confort d'un chez-soi. Je suis donc déçu de voir votre note.Ce serait notre plaisir de vous accueillir à nouveau parmi nous à l'avenir pour vous montrer nos progrès positifs réalisés pour améliorer votre expérience avec nous.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 sept. 2024
When checking in the rooms smelled of heavy smoke, the floors were bowing in, white substance coming out of floor boards when walking on it. There were roaches, bed had cigarette burns, tub also bowing in. When coming in, the front desk receptionist was very rude and curt. She didn’t put any notes about possible room move and she didn’t make much of an effort to accommodate or even offer to ask for money back. The person in the morning was very helpful and she made sure I would at least get one nights stay back for the inconvenience
Commentaires de Gestion de l’hôtel
26 sept. 2024 par General Manager, Gestion de l’hôtel
Hello Kimberly,I want to apologize on behalf of the property and staff for not meeting your accommodations necessities. We will continue working to improve the quality of our rooms and customer service to our guest. Thank you for your feedback, have a great day!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Convenience!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Laila. The staff at our HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was elated to see that we earned your 4/5 score. You mentioned that you liked our convenience to your needs, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Heath, The staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Convenience.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Laila,Red Roof appreciate you taking the time to share your 3/5 score and comments regarding your recent stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. Red Roof aims to deliver a positive experience for all our guests and we're happy to hear that our location was convenient for your travel needs. We're always happy to hear about the positive experiences our guests had while with us.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Duane, We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I are disappointed to see your score 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 17 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It could be better.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Duane, Everyone here at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was proud to see your 4/5 score. However, you stated that your stay could have been better. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
