Note fondée sur 537 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Nothing too distinctive about this hotel. Breakfast was heavy carbs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great service!
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sahill Bhakta, Gestion de l’hôtel
Thank you so much for your kind words! We are thrilled to hear that you had a great experience and that our service met your expectations. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.We look forward to welcoming you back to Homewood Suites Phoenix-Chandler on your next visit!
par un voyageur de Peyton
Publié le 23 sept. 2024 sur Expedia
First, the sheets did not fit the bed. Second, there was a leak in the roof right outside our room. Staff was unfriendly. Minus Frank he tried being helpful. The shower handle broke. There was no shampoo or conditioner in the bottles and when asked for more, they were out. Breakfast was meh. Lighting was poor. Shower curtain was very short and the Floor was soaked and very Very slippery.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sahill Bhakta, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. I sincerely apologize for the various inconveniences you experienced during your stay. We strive to provide an exceptional experience for all of our guests, and I am truly sorry that we fell short in several areas.Your comments about the sheets, shower, and the roof leak are certainly concerning, and I want to assure you that we are addressing these issues promptly to prevent similar situations in the future. Additionally, I regret to hear about the condition of our amenities and the breakfast service not meeting expectations.Regarding the staff interactions, I'm glad Frank was able to assist you, and we will be reviewing our service standards to ensure all of our team members provide the friendly and helpful service we are known for.We greatly appreciate your feedback as it allows us to improve our service and facilities. If you decide to stay with us again, please feel free to contact me directly, and I will ensure your next visit is much more pleasant.
par un voyageur de Antioch
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sahill Bhakta, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We truly appreciate your honest assessment of your recent stay with us.While we're glad to see you had an overall positive experience, we understand there may have been areas where we could have done better. Your comments help us identify opportunities to improve, and we are always striving to enhance our guests' experiences.If there's anything specific you'd like to share regarding how we can make your next stay even more enjoyable, please don't hesitate to reach out to me directly. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Trinity Velazquez - Senior AGM, Gestion de l’hôtel
Hi John,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience. Your support means the world to us and motivates our team to keep delivering the best.If you have any suggestions or thoughts for us in the future, please don’t hesitate to reach out. We can’t wait to welcome you back soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Really nice staff and clean room.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Trinity Velazquez - Senior AGM, Gestion de l’hôtel
Hi Jimena,Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed our friendly staff and found your room clean. Providing a welcoming atmosphere and a comfortable stay is our top priority.We hope to see you again soon!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Trinity Velazquez - Senior AGM, Gestion de l’hôtel
Dear Alejandro,Thank you for sharing your feedback with us. We truly appreciate your insights, as they inspire us to continually improve. We’re delighted to hear that you enjoyed your stay and look forward to welcoming you back in the future!
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Loved it here. Kid friendly. Small pool but kiddos still loved it.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Wow, thank you for the perfect 10/10 rating! We’re thrilled to hear you had such a great experience with us at Homewood Suites Phoenix-Chandler. Your satisfaction is our top priority, and feedback like yours lets us know we’re on the right track.We can’t wait to welcome you back soon for another outstanding stay!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Hotel was nice. Check in was fast and easy with the front desk staff. We had a problem with our shower not draining. As soon as we told the front desk they had maintenance come up and fix it. The pool is also very clean and we love that it has a fence around it. Since we have a toddler it gives us peace of mind that we can enjoy sitting outside without him running inside the pool.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Thank you for taking the time to share your experience with us! We're happy to hear that you enjoyed your stay and found our check-in process smooth and efficient. I'm also glad to hear that our team was able to quickly resolve the shower issue and that you had a positive experience with our pool area. We take great care to ensure the safety and comfort of all our guests, so it's wonderful to know that the fence around the pool gave you peace of mind while enjoying your time with your family.We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay at Homewood Suites Phoenix-Chandler.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Front Desk Agent, Gestion de l’hôtel
Dear Sandra,Thank you so much for taking the time to leave a review. We’re thrilled to hear that you enjoyed your stay with us!We’re always striving to provide the best experience possible, so if there are any specific areas where you feel we could improve, we would love to hear your feedback.
