Note fondée sur 525 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Thank you!!!
Publié le 24 août 2024 sur HotelsThis suite was perfect for us!!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Thank you so much for your kind words and for choosing to stay with us! We are thrilled to hear that you enjoyed your experience at Homewood Suites Phoenix-Chandler. Our team takes great pride in delivering exceptional service, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Wow, thank you for the perfect 10/10 rating! We’re thrilled to hear you had such a great experience with us at Homewood Suites Phoenix-Chandler. Your satisfaction is our top priority, and feedback like yours lets us know we’re on the right track.We can’t wait to welcome you back soon for another outstanding stay!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Wow, thank you for the perfect 10/10 rating! We’re thrilled to hear you had such a great experience with us at Homewood Suites Phoenix-Chandler. Your satisfaction is our top priority, and feedback like yours lets us know we’re on the right track.We can’t wait to welcome you back soon for another outstanding stay!
par un voyageur
Comfy ,everything you would need
Publié le 19 août 2024 sur HotelsIt was a chill weekend, kinda annoyed with oir neighbors cooking fish in their room , yuck it smelled, I don't like the fishy smell but it was in passing thank goodness couldn't smell it fron our room. Not the hotels fault but yeah our bathroom needs minor repairs overall it was a great stay
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m glad to hear you had a relaxing weekend overall. I’m sorry to hear about the issue with the smell from your neighbors; while we can’t always control the actions of other guests, we appreciate your understanding.We also take note of your comment regarding the bathroom repairs. Our maintenance team will review the issue to ensure everything is in good working order.Thank you again for staying with us at Homewood Suites Phoenix-Chandler. We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 18 août 2024 sur Hotels
My stay was amazing. Excellent customer service.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that you had an amazing stay and that our customer service met your expectations.It’s always our goal to provide exceptional service, and feedback like yours reassures us that we’re on the right track. We look forward to welcoming you back to Homewood Suites Phoenix-Chandler for another outstanding experience.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill, Gestion de l’hôtel
Thank you for the perfect 10/10 rating! We are absolutely delighted to hear that your stay at Homewood Suites Phoenix-Chandler was exceptional. It’s wonderful to know that we met and exceeded your expectations.Your feedback motivates us to continue delivering outstanding experiences. We look forward to welcoming you back for another excellent stay!
par un voyageur
Publié le 12 août 2024 sur Expedia
The staff all worked well and were nice, but there was a shortage of kitchen supplies, and some room‘s air conditions are not good.
Commentaires de Gestion de l’hôtel
12 août 2024 par Trinity Velazquez, Gestion de l’hôtel
Dear Shoko, we appreciate your feedback and are grateful to hear that our staff service exceeded your expectations. We will work with our breakfast and maintenance teams to address your concerns. We hope to welcome you again soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
Bed is quite uncomfortable if staying for longer than a night. Pool lights did not work and was a bit dirty. Breakfast was ok. But there were guests staying that wouldn’t use tongs provided and instead used their fingers and were eating over the food. Which was quite gross.
Commentaires de Gestion de l’hôtel
12 août 2024 par Trinity Velazquez, Gestion de l’hôtel
Dear Melody, thank you for your feedback. We’re sorry to hear about the discomfort and cleanliness issues. We strive to provide excellent service to our guests and regret falling short of that expectation during your stay. We will address the pool lights and improve breakfast practices. Your input is valuable, and we hope to enhance your experience on a future visit.
par un voyageur
Publié le 11 août 2024 sur Expedia
The staff was very helpful with any questions or request we had,
Commentaires de Gestion de l’hôtel
12 août 2024 par Trinity Velazquez, Gestion de l’hôtel
Dear Janie,Thank you so much for your kind words! We’re thrilled to hear that our staff was able to assist you with all of your questions and requests. Providing excellent service is our top priority, and we're glad we could make your experience a positive one. We look forward to welcoming you back soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sahill Bhakta, Gestion de l’hôtel
We are absolutely delighted to hear that your stay at Homewood Suites Phoenix-Chandler was exceptional. It’s wonderful to know that we met and exceeded your expectations.Your feedback motivates us to continue delivering outstanding experiences. We look forward to welcoming you back for another excellent stay!
