Note fondée sur 851 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 janv. 2024 sur Expedia
The hotel was supposed to pick us up from the airport to the hotel (that is why we chose this place in the first olace, for the free shuttle service!). But nobody was available to pick us up so we got stuck at the airport for hours trying to figure out how to get with our 3-yr-old who didn't have a car seat...). The hotel receptionist didn't care if we were stuck at the airport late at night with three kids who were losing it... they didn't even offer to pay the taxi ride (we had to get two cars) to compensate the lack of shuttle service.
We finally arrived (at our expense) at the hotel at 12:45 am with exhausted kids.
The hotel is under construction and the entrance door is really tricky to locate. It wasn't great to be looking for the entrance door with kids in a sketchy parking lot at 12:45 am...
Our room was nothing like the photos... everything was old ans smelly. The pillows were ridiculous. The bathroom door hits you on the knees when you're sitting on the toilet... this hotel is not worth it. Pay a few bucks more and go somewhere else!
Commentaires de Gestion de l’hôtel
15 janv. 2024 par HPTempeGM, Gestion de l’hôtel
Thank you for your review. We apologize that your stay was anything less than satisfying. We do have shuttle service from 5AM to 11PM daily. As your flight arrived after those hours there would not have been a shuttle available. Expedia sends a message regarding renovation to all guests immediately upon booking and we know a lot of times these get overlooked. It is our hope you will give us another opportunity after our renovation is complete.
par un voyageur de ecotay l olme
Publié le 5 nov. 2023 sur Expedia
Odeur d egout insupportable dans la chambre !
Commentaires de Gestion de l’hôtel
5 nov. 2023 par Assistant General Manager, Gestion de l’hôtel
Good evening, thank you for your feedback, it will be shared with the team.
par un voyageur de Quebec
Publié le 7 nov. 2022 sur Expedia
Grande chambre, bon déjeuner, accès facile à l’aéroport
Commentaires de Gestion de l’hôtel
8 nov. 2022 par HPTempeGM, Gestion de l’hôtel
Thank you so much for staying with us! We truly appreciate you choosing Hyatt and we hope to see you again in the future!
par un voyageur
Publié le 29 déc. 2024
Very clean, great staff, great value
Commentaires de Gestion de l’hôtel
30 déc. 2024 par HPTempeGM, Gestion de l’hôtel
Thank you for the great feedback! We hope to see you again in the near future.
par un voyageur de Rocky River
Publié le 28 déc. 2024
Commentaires de Gestion de l’hôtel
29 déc. 2024 par Hyatt AGM, Gestion de l’hôtel
Thank you for your feedback Diane, We truly enjoyed having you as our guest. Hope to see you again soon.
par un voyageur
Publié le 29 oct. 2024
We had a great time at Hyatt Tempe by airport.
Definitely want to recognize
Adriano and Patrick who worked the evening shift.
They were outstanding and really made our hotel experience memorable.
Commentaires de Gestion de l’hôtel
31 oct. 2024 par HPTempeGM, Gestion de l’hôtel
Thank you so much for staying with us. We truly appreciate the great feedback about Adriano and Patrick and we have shared your comments with our entire team. We look forward to welcoming you back on your next visit.
par un voyageur
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
22 oct. 2024 par HPTempeGM, Gestion de l’hôtel
Thank you for staying with us! We hope you will visit again in the near future.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Good staff!
Commentaires de Gestion de l’hôtel
22 oct. 2024 par HPTempeGM, Gestion de l’hôtel
Thank you so much for the great feedback! We hope to see you again soon!
par un voyageur de Rolla
Publié le 21 oct. 2024 sur Expedia
Nice hotel. Staff was accommodating and room was nice and spacious.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hyatt AGM, Gestion de l’hôtel
Thank you for your feedback on your recent stay with us here at the Hyatt Place Tempe Phoenix Airport. We are looking forward to have you back soon.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Clean and nice rooms. Nice breakfast.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hyatt AGM, Gestion de l’hôtel
Thank you for your review Patrick. We are happy you enjoyed your stay. Looking forward to seeing you on your next trip to Tempe.
