Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Yorman,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 9 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Nathan,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
DMV experience - mission impossible
Publié le 8 juin 2024 sur HotelsOnly stay here if you enjoy the DMV experience: 20 minutes of digital paperwork, instructions to the room that could pass as a treasure map (you are unlikely to locate either). It must be easier to break into a bank than to make it to your room. I certainly failed at the quest. After a 45 minute-exercise in frustration I abandoned the mission, and checked into a real hotel with PEOPLE at the front desk (took 90 seconds).
Commentaires de Gestion de l’hôtel
14 juin 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Laszlo, Thank you for sharing your experience with us. We're truly sorry to hear that your stay didn't meet your expectations. At Kasa, we require essential paperwork to ensure the safety and security of all our guests, especially as we operate with a Virtual Front Desk. This process, though sometimes lengthy, helps us maintain a secure and comfortable environment for everyone. We understand that navigating digital paperwork and finding your room can be challenging. Your feedback is valuable, and we are continuously working on improving our instructions and streamlining the check-in process to make it as smooth as possible. We're glad you found an alternative that worked for you, but we hope you'll give us another chance in the future. We strive to provide a seamless experience and would love to make your next stay with us a positive one. Sincerely, Team Kasa
par un voyageur
Publié le 20 mai 2024 sur Expedia
The room was very quiet. Got much needed rest.
par un voyageur
Publié le 30 avr. 2024 sur Expedia
Spacious, accommodating, clean, well stocked and ready for our stay. It is in an amazing location!
Commentaires de Gestion de l’hôtel
2 mai 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Michelle, We are delighted to hear about your positive experience at our property! Your feedback regarding the spaciousness, cleanliness, and great location truly is invaluable to us. We eagerly anticipate welcoming you back for another amazing experience! Best regards, Team Kasa
par un voyageur
Publié le 26 avr. 2024 sur Expedia
Unfortunately there are so many things wrong with this company/suite. This was our second time staying with Kasa, last year at the same time we stayed in suite 2025, this year we were put in 2023, Last year when we stayed in 2025 we had issues with the bed, the description clearly stated in multiple areas of the listing that they had memory foam beds, when we arrived it was an awful spring mattress that was super bouncy, Now to some that may not matter but we had specifically chosen to stay at this location because we both have some back issues and sleep on a foam mattress at home. When we brought this up with Kasa at first they insisted that it was a memory foam bed. I proceeded to send over photos and videos of proof that it in fact was not. They had no explanation, said they were sorry and someone would come “fix it” it took them five days for someone to install a memory foam topper, which helped but again still not as advertised. This year in suite 2023 the bed had an awful dip in the middle and my husband and I were forced to sleep squished together because we kept rolling into the center
When we messaged about this concern someone after 3 nights came and installed some makeshift solution, again the bed was better but not perfect.
Suite 2023 had black bugs in the kitchen area that crawled on the stove and some of the food boxes we had on the counter.
The air con leaked water onto my head every morning, and every night there was an awful dripping sound from the sink.
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Loriana, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the challenges you faced during your stays with Kasa, particularly with the bed issues and other discomforts. It’s clear we missed the mark in delivering the comfort and quality you expected and deserved. We understand how important a good night's sleep is, especially when dealing with back problems, and we're disappointed that we didn't provide the bed quality promised in our listings. We’re taking your feedback seriously and are looking into how we can ensure our suite descriptions are accurate and that issues are resolved much quicker. Regarding the concerns about pests and the air conditioning unit, these are not up to our standards, and we are addressing these problems immediately with our maintenance team to ensure they are not repeated. As a gesture of our apology, we have issued a credit to your account. We hope this can be a step toward making amends and restoring your trust in us. We would love another opportunity to host you and show you the true Kasa experience that many of our guests love. Sincerely, Team Kasa
par un voyageur
Publié le 5 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Kathlene,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
par un voyageur
Perfect location!
Publié le 4 mars 2024 sur HotelsOur room was super clean and comfortable, it had everything we needed. There are restaurants and shopping within walking distance! The only drawback was lots of noise and clunking sounds from above, especially in the mornings (I believe it came from the gym). Would definitely stay again but ask for a room in a different location.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Maureen,We greatly appreciate your detailed feedback. It's wonderful to hear that you found our location perfect and the room clean and comfortable. We apologize for the noise disturbances, particularly the clunking sounds from above. Rest assured, we will investigate this matter promptly to ensure a more peaceful stay for you in the future. Thank you for considering staying with us again and for sharing your experience.Best regards,Team Kasa
par un voyageur
Publié le 3 mars 2024 sur Hotels
Amazing location. The building is very confusing but once we figured out where the room was we were good
Commentaires de Gestion de l’hôtel
12 mars 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi, We are thrilled to hear that you found our location amazing! Your feedback regarding the building layout is greatly appreciated. We understand the importance of easy navigation and will work towards improving this aspect for a better guest experience in the future. Thank you for choosing to stay with us! Best regards, Team Kasa
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Aside from need to be comfortable with technology for log in instructions Kasa makes it a breeze to check in and out. Loved having a full kitchen. Pretty quiet apartment complex. Staying again next month.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Kasa Scottsdale North Phoenix, Gestion de l’hôtel
Hi Nicole,We are absolutely delighted to hear that you had a wonderful stay at Kasa Scottsdale North Phoenix! It's fantastic to know that you found the check-in/out process seamless, enjoyed the convenience of a full kitchen, and appreciated the tranquil atmosphere of our apartment complex. We can't thank you enough for choosing to stay with us and eagerly look forward to hosting you again next month!Best regards,Team Kasa
