Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No security. Was nearly assaulted
Publié le 24 mai 2021 sur HotelsTerrible place! No security. Was nearly assaulted by a non resident of the hotel going to my room. I managed to run to the lobby. The guy at the front desk found him and escorted him back to the door. Didn’t call the police. It was awkward. The next night my coworker and I were awaken at 3am by hotels guest partying at the pool. The hotel lobby is always empty. Anyone can come in. Don’t go!!!
par un voyageur
Publié le 27 août 2024 sur Expedia
The bar/hotel lobby are combined. You need to wait for the staff to check you in while they're serving drinks. Hotel feels like it's run by uncaring college students without a manager on site. Homeless family was at the pool for 12 hours when it was 105 outside, staff didn't do anything. Halls and elevator smell and are not air-conditioned. I stepped on a dead cockroach in my room when I woke up in the morning. Bizarre room doors with frosted windows and shades that let sound in from hallway and look like they could be easily broken. I was told no one would enter my room to change towels, etc... I also had my shade drawn to indicate no service, but they came in anyway while I was away. Location is close to campus, but no restaurants around other then fast food and homeless people sleeping on sidewalks. I preferred staying at the Omni or at least in that area. It's busier, but more to do.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par AGM, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about your experience and the issues you encountered during your stay. Your comments are important to us, and we’ll address them with our team to improve our service and facilities. We appreciate you sharing your thoughts and hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 24 août 2024 sur Hotels
Friendly stuff, I’d stay for 3 nights and my very first night I found a creature walking around in my bed, I call FD and he apologized and he change me to another room, after that I was a little uncomfortable waiting to see another creature. Did not slept or relaxed so well.
Commentaires de Gestion de l’hôtel
27 août 2024 par AGM, Gestion de l’hôtel
Dear Sostenes, Thank you for taking the time to share your experience. I’m genuinely sorry to hear about the unsettling situation you encountered on your first night. I understand how uncomfortable it must have been, and I sincerely apologize for the inconvenience.I’m glad our front desk team was able to promptly address the issue by moving you to another room. To ensure your complete peace of mind, we had our trained pest elimination team inspect the original room after your transfer. They confirmed that the issue was a house bug and took the necessary steps to address it.We appreciate your understanding and patience during this time. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with a more relaxing stay in the future.If there’s anything else we can do for you or if you have further feedback, please don’t hesitate to reach out.
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par AGM, Gestion de l’hôtel
Dear Ivy, hank you so much for the amazing 10 out of 10 rating! We’re thrilled to hear that you had such a positive experience. Your feedback means the world to us and motivates our team to keep striving for excellence. If there’s anything else we can do for you or any suggestions you have, please let us know. We look forward to seeing you again!
par un voyageur
Move in
Publié le 16 août 2024 sur HotelsUnique spot! Very trendy, yet comfortable.
Commentaires de Gestion de l’hôtel
27 août 2024 par AGM, Gestion de l’hôtel
Dear Juli, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our unique and trendy atmosphere while finding it comfortable at the same time. It’s wonderful to know that our space made a positive impression on you.Your feedback means a lot to us and motivates our team to keep providing exceptional experiences. We look forward to welcoming you back and offering you another stay that’s just as enjoyable!
par un voyageur
Publié le 16 août 2024 sur Expedia
I stay there every time I go to see my Daughter at ASU
Commentaires de Gestion de l’hôtel
27 août 2024 par AGM, Gestion de l’hôtel
Dear Jason, Thank you so much for your continued loyalty! We’re honored to be your go-to place when you visit your daughter at ASU. It’s wonderful to hear that we’re a part of your special trips.If there’s anything we can do to make your stays even more enjoyable, please let us know. We look forward to welcoming you back for many more visits in the future!
par un voyageur
Publié le 15 août 2024 sur Expedia
A sliding door in my shower room seemed to be broken but overall best! I had nice access to CVS and other supermarkets, so much comfortable with its cleanness.
Commentaires de Gestion de l’hôtel
27 août 2024 par AGM, Gestion de l’hôtel
Dear Yuise, Thank you for your thoughtful review! We’re delighted to hear that you found our location convenient and enjoyed the comfort and cleanliness of your stay.I’m sorry to hear about the issue with the sliding door in the shower room. Please know that we will address this immediately to ensure it doesn’t impact future stays. Your feedback is invaluable in helping us improve.We look forward to welcoming you back and providing you with an even better experience next time. If there’s anything else we can do to make your stay more enjoyable, please don’t hesitate to let us know.
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par AGM, Gestion de l’hôtel
Hi Laura, Thank you for the perfect rating! We’re delighted to see that you had a great experience. If you have any feedback or suggestions, please feel free to share. We look forward to serving you again soon!
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par AGM, Gestion de l’hôtel
Hi Dallas, Thank you for your positive rating! We appreciate your feedback and are glad to hear you had a good experience. If there’s anything specific we can improve or any suggestions you have, please let us know. We look forward to serving you again!
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par AGM, Gestion de l’hôtel
Hi Barbara, Thank you for the perfect rating! We’re delighted to hear you had a great experience. If you have any feedback or suggestions, please feel free to share. We look forward to serving you again soon!
