Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2021 par FOM, Gestion de l’hôtel
Thank you for taking the time to complete this survey. We value you choosing to stay with us.
Respectfully,
Management team and staff at the
Buttes Marriott
par un voyageur
Publié le 17 nov. 2024
Great staff, beautiful nostalgic property built into the hillside. They were remodeling so there were places that were messy or trashy.
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Buttes, Gestion de l’hôtel
Greetings from the Buttes,Thank you for your valuable feedback! We’re delighted to hear that you appreciated our great staff and the charm of our nostalgic property. We apologize for any inconvenience caused by the remodeling process. We’re working diligently to improve our facilities and ensure a better experience for all our guests. We hope to welcome you back in the future so you can enjoy our enhancements.
par un voyageur
Publié le 10 nov. 2024
The property is beautiful. The food in yhe restaurants was amazing. I will definitely be coming back.
Commentaires de Gestion de l’hôtel
26 nov. 2024 par Buttes, Gestion de l’hôtel
Greetings from the Buttes,Thank you so much for your positive feedback! We're thrilled to hear that you found our staff to be excellent and observant. Your kind words motivate us to continue providing the best service possible. We look forward to welcoming you back soon!
par un voyageur de St. Albert
Publié le 30 août 2024 sur Expedia
We had to spend an extra night at this hotel, but we didn't mind. The only thing thing is it's not very convenient for for shopping or dining but there is a restaurant or two on site.
Commentaires de Gestion de l’hôtel
31 août 2024 par Maya , Gestion de l’hôtel
Thank you for your positive review. We are delighted to hear you enjoyed your stay and appreciated our service. Your feedback is greatly valued.We look forward to welcoming you back to Marriott Tempe at The Buttes in the future.Best regards,Maya - Guest Relations SupervisorMarriott Tempe at The Buttes
par un voyageur de St. Albert
Publié le 30 août 2024 sur Expedia
The property was absolutely beautiful, and the pool was wonderful. I think we were in an older part of the hotel though, but the room was still great. The grounds are very pretty. The only thing is it's not very convenient for dining or shopping
Commentaires de Gestion de l’hôtel
31 août 2024 par Maya, Gestion de l’hôtel
Pamela, Thank you for your positive review. We are delighted to hear you enjoyed your stay and appreciated our service. Your feedback is greatly valued.We look forward to welcoming you back to Marriott Tempe at The Buttes in the future.Best regards,Maya - Guest Relations SupervisorMarriott Tempe at The Buttes
par un voyageur
Publié le 26 août 2024 sur Expedia
Enjoyed our stay and the staff
Commentaires de Gestion de l’hôtel
31 août 2024 par Maya, Gestion de l’hôtel
Darian,Thank you for your positive review. We are delighted to hear you enjoyed your stay and appreciated our service. Your feedback is greatly valued.We look forward to welcoming you back to Marriott Tempe at The Buttes in the future.Best regards,Maya - Guest Relations SupervisorMarriott Tempe at The Buttes
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Maya, Gestion de l’hôtel
Thomas,Thank you for your positive review. We are delighted to hear you enjoyed your stay and appreciated our service. Your feedback is greatly valued.We look forward to welcoming you back to Marriott Tempe at The Buttes in the future.Best regards,Maya - Guest Relations SupervisorMarriott Tempe at The Buttes
par un voyageur
Publié le 22 août 2024 sur Expedia
The resort has stunning, natural landscaping with incredible waterfalls, rock walls and water features throughout the property. The pools are well designed and thankfully salt water. There is a waterway between the pools which is very nice. Because of the resort's size, it's quite a workout to walk to the restaurants from the south portal entrance. It's a little confusing at first to find where everything is located with the various stairs, gates, bridges and tunnel. Be prepared to do some investigating after arrival. It's not intuitive. Front desk staff are ok, but maybe they might need some additional training in friendly customer service. Bar staff were not as friendly as I am used to in expensive resorts. They could smile more and not be so grumpy. I transferred to the Royal Palms Resort after staying in this resort, because Palm's staff without a doubt go above and beyond and they don't struggle being extra friendly. I felt the Marriott staff seemed new to hospitality and it was all about them and maybe not trained enough in how to make the guest feel special or even like the guest mattered. Staff need to remember, you can have the most beautiful property in Phoenix, but if guests don't feel welcome and like they are "friends" of the resort, it doesn't matter what the property looks like. I have to say, I did notice a female waiter at breakfast greeting return guests very nicely by name and chatting with them, so there are pockets of experience at the resort.
Commentaires de Gestion de l’hôtel
31 août 2024 par Maya, Gestion de l’hôtel
Dear Carla,Thank you for taking the time to share your detailed feedback about your recent stay at Marriott Tempe at The Buttes. I’m thrilled to hear that you appreciated the stunning natural landscaping, the saltwater pools, and the unique water features throughout our property. It’s wonderful to know that these aspects of our resort contributed positively to your experience.I’m sorry to hear that you found navigating the resort challenging and that the friendliness of our staff did not meet your expectations. We strive to ensure that all our guests feel welcome and valued, and it’s clear from your comments that we fell short in this regard. Your feedback about the need for improved customer service training is invaluable, and I will be sure to share your observations with our team to address these areas of concern.It’s lovely to hear that you witnessed a positive experience with one of our breakfast servers. We will use this feedback as a benchmark for improving overall guest interactions.I appreciate your candid remarks and hope you’ll give us another opportunity to provide you with the warm, welcoming service that we are known for. If there’s anything specific you’d like to discuss further, please don’t hesitate to reach out to me directly.Thank you once again for your feedback and for staying with us.Warm regards,Maya O'GradyGuest Relations SupervisorMarriott Tempe at The Buttes
par un voyageur de Tucson
Publié le 21 août 2024 sur Expedia
Beautiful property, delicious food. The Room smells like cigarette. I tried to bring it up to the management at the front desk. They gave me a noon check out and $15 resort credit. When I told them my stay made me feel very sick. How is this hotel all up to the code? Im going to report this to the Health Department. This is so unacceptable.
Felt unsafe staying in a room where it made us feel sick after inhaling cigarette smell all night.
Commentaires de Gestion de l’hôtel
31 août 2024 par Maya, Gestion de l’hôtel
Dear Nyrh Abby,Thank you for sharing your feedback regarding your recent stay at Marriott Tempe at The Buttes. I’m glad to hear that you enjoyed the beauty of our property and the quality of the food. However, I am deeply concerned to learn about the issue you encountered with the cigarette smell in your room.I sincerely apologize for the discomfort and health concerns you experienced. This is certainly not the standard we strive to maintain, and I understand how distressing it must have been to feel unwell due to the room’s condition.We take matters of cleanliness and guest safety very seriously, and I will personally investigate this issue to ensure it is addressed promptly. Your feedback is crucial in helping us improve, and I will work with our team to reinforce our policies and procedures to prevent similar situations in the future.I appreciate your bringing this to our attention, and I understand your decision to report this to the Health Department. Please know that we are committed to addressing and resolving these issues to ensure the highest standards of guest comfort and safety.If you have any additional concerns or would like to discuss this matter further, please feel free to contact me via our main hotel line. I hope we can have the opportunity to restore your confidence in our hotel.Thank you again for your feedback.Sincerely,MayaGuest Relations SupervisorMarriott Tempe at The Buttes
par un voyageur
Publié le 21 août 2024 sur Expedia
A beautiful resort with excellent staff, restaurants, pools. Would definitely go back!
Commentaires de Gestion de l’hôtel
21 août 2024 par Maya, Gestion de l’hôtel
Thank you for your positive review. We are delighted to hear you enjoyed your stay and appreciated our service. Your feedback is greatly valued.We look forward to welcoming you back to Marriott Tempe at The Buttes in the future.Best regards,Maya - Guest Relations SupervisorMarriott Tempe at The Buttes
