Note fondée sur 839 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2023 sur Hotels
Cheick in ferme à 17h, compliqué à faire à distance.
Commentaires de Gestion de l’hôtel
26 mars 2023 par Rhiannon Harke, Gestion de l’hôtel
Karine,We appreciate your feedback. We offer a unique virtual check in experience for ease of access and are happy that you had a great time at our hotel. Thank you,Rhiannon HarkeGeneral Manager
par un voyageur
Publié le 21 août 2024 sur Expedia
Toilet latch was not working well. Therefore can not lock the the door.
Toiletries are not sufficient for 4 people living there as its studio they need to give more shampoo, conditioner and soap.
Commentaires de Gestion de l’hôtel
22 août 2024 par Kristie, Gestion de l’hôtel
Deepak Kumar,Thank you for your feedback. I’m sorry to hear about the issues you encountered. We'll look into the toilet latch problem immediately to ensure it’s fixed. Additionally, we’ll review our toiletries policy to make sure there’s enough for everyone. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to see you again soon!!Kristie Peel, Operations Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Shower was dirty, towels were stained, walls and vents full of lint/dust also stained. Couch was stained. Dishes were dirty. Confortable bed
Commentaires de Gestion de l’hôtel
21 août 2024 par Kristie, Gestion de l’hôtel
Jorge,Thank you for your feedback. We’re glad to hear that you found the bed comfortable. However, we’re truly sorry to learn about the issues you encountered with cleanliness. This is not the standard we aim for, and we will address these concerns with our team to ensure improvements are made. Your experience is important to us, and we appreciate you bringing these matters to our attention. If you have any additional details or suggestions, please let us know! Kristie Peel, Operations Manager
par un voyageur
Expect the worse conditions
Publié le 3 août 2024 sur HotelsI walked into this apartment hotel and it was disgusting. Lobby was sparkling the elevator was filthy. My room was filthy. Food crumbs on the floor and even a plastic fork. Brown stuff smeared on the wall and basically not clean. They couldn't have swept mopped or vacuumed the floor at all. The best part was there was no Management on site so I couldn't even switch rooms or remedies situation I couldn't stay in the room. Besides it being disgustingly inhabitable it smells like incense and I started having an asthma attack. The room supposed to be non-smoking but it smells like smoke so bad I couldn't do it. When I called they said that they were going to help me but I haven't had anything or any communications between them since I won't stay at this disgusting place again. You get what you pay gor
Commentaires de Gestion de l’hôtel
5 août 2024 par Kristie, Gestion de l’hôtel
Elizabeth,I’m truly sorry to hear about your experience. What you’ve described is far from the standard we strive to maintain, and I can understand your frustration. Cleanliness and guest comfort are top priorities for us, and it’s clear we fell short in your case. Please know that your feedback is taken seriously. I’ll be sharing your comments with the management team to ensure immediate improvements. Thank you for bringing these issues to our attention, and I sincerely apologize for the inconvenience you experienced.Kristie Peel, Operations Manager
par un voyageur
Publié le 31 juill. 2024 sur Expedia
10am check out time seems too early. Automatic motion lights in the vanity sucks when you have to get up to pee in the muddle of the night and are blinded.
Commentaires de Gestion de l’hôtel
5 août 2024 par Kristie, Gestion de l’hôtel
Megan,Thank you for sharing your feedback. I’m sorry to hear that the 10am check-out time and the motion lights were inconvenient for you. We’re always looking to improve, so I’ll make sure to pass your comments along to the team. If you have any other suggestions or concerns, please feel free to let us know. We appreciate your input!
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Kristie, Gestion de l’hôtel
Anonymous,I’m sorry to hear about your experience. This isn’t the standard we aim for, and I’ll make sure your feedback is shared with the team for immediate improvement. Thank you for letting us know.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Great stay !
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Kristie, Gestion de l’hôtel
Tarribean,Thank you for your awesome review! Please visit us again soon!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
would be nicer if it didn’t smell so bad
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Kristie, Gestion de l’hôtel
Thank you for your feedback. We will forward your message to housekeeping.
par un voyageur
Noise
Publié le 20 juill. 2024 sur HotelsThe street was to loud
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Kristie, Gestion de l’hôtel
Jaythan,We apologize for any inconvenience caused by street noise during your visit. We strive to provide a comfortable environment for all our guests and appreciate your feedback. We'll take your comments into consideration to improve our service. Thank you for bringing this to our attention.Kristie Peel, Operations Manager
par un voyageur de mesa
Publié le 18 juill. 2024 sur Expedia
Loved it look great safe code all the way around freeway access as well
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Kristie, Gestion de l’hôtel
Thank you so much for your awesome review! We hope to host you again soon!Kristie Peel, Operations Manager
