Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Jayy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PHOENIX WEST and I received your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Carlos,Thank you for choosing to stay at our RED ROOF PLUS+ PHOENIX WEST. I appreciate your 8/10 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Francisco,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ PHOENIX WEST and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Andre, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Phoenix West and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Decent hotel for decent price
Publié le 19 sept. 2024 sur HotelsBeds were really small; on one bed there was a dent and could not sleep on the bed, table was wobbly. Everything else ok.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Francisco,Thank you for telling us about your recent visit at RED ROOF PLUS+ PHOENIX WEST. I was happy to read that you had a satisfactory experience. However, you indicated that your beds were small. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 sept. 2024 sur Expedia
My first impression of this hotel was it looked pretty decent. We booked a premium room that was supposed to have premium bedding, but didn’t look premium at all. Not like the pictures anyways. The first issue besides the premium room, not looking premium was the odor of the room. Thank goodness, I have daughters because we were able to spray the room with body spray to make it smell better. The one thing I am most upset about is the fact that my daughter forgot a pair of shoes in the room and they refused to ship them to me even if I reimburse them. It’s very sad and disappointing that they can’t even do that after our horrible stay. Lastly, they required a deposit which I found ridiculous because the hotel is in no way shape or form in a good condition to even require a deposit..
par un voyageur
Ok for a quick trip.
Publié le 16 sept. 2024 sur HotelsHotels outside appearance was nice except i was surprised to see someone working on a vehicle but i think they may offer rooms at a weekly rate. The area wasnt bad just off the freeway and the freeway with close places to eat. Got checked in went to our room...it had a bad odor like dirty mop room was clean not immaculate i think the carpet area by the beds is what smelled. The ac worked in the room but the air felt damp and humid. Bed was ok not super soft but ive slept on worse beds, bedding had a few stains. Shower was clean but temperamental and knob was backward so hot was cold. No mini fridge in room just a safe so im glad we brought a cooler. Staff at 3pm chrck in seemed tired but friendly. Checkout was simple and quick. A little run down in room, lots of charging ports would recommend if you stay here bring slippers or house shoes for your room. The floor in our room was sticky and it is hardwood flooring through majority of room.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
It was ok
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par LUIS , Gestion de l’hôtel
WE APPRECIATE YOU STAYING WITH US ROBERT IF THERE WAS ANYTHING THAT WE COULD OF DONE BETTER FEEL FREE TO CALL THE HOTEL DIRECTLY. THANK YOU AGAIN AND HAVE A WONDERFUL DAY.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par LUIS , Gestion de l’hôtel
THANK YOU, RAUL FOR STAYING WE HOPE YOU ENJOYED YOUR STAYED WITH WE HOPE TO SEE YOU AGAIN. SAFE TRAVELS
