Note fondée sur 980 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 mai 2022 par Sophia CSR, Gestion de l’hôtel
Dear Guest,
Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
par un voyageur
Publié le 12 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
13 janv. 2022 par Sophia, CSR, Gestion de l’hôtel
Hi Vincent,
Thank you for staying with us. We would love to know more about your experience. So, we can make the required change ideas and improvements. We always welcome our guests and suggestions. We hope to earn your business in future travels.
par un voyageur
Publié le 1 oct. 2021 sur Expedia
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Dirty bed sheet has cigarette marks . Book non smoking then receive a smoking smelly room. No heater. Never come back again
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
par un voyageur de Phoenix
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 4 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
9 janv. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Devina,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.
par un voyageur de Los Angeles
Publié le 24 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 déc. 2023 par Sophia CSR, Gestion de l’hôtel
Hi Alexander,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Smell of smokes everywhere in a “non smoking” room. Cigarette holes on the sheet.
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I'm incredibly sorry to hear about the discomfort and inconvenience caused by the smoke odor and the condition of the sheets in your designated non-smoking room. This is unacceptable and doesn't align with our standards. We deeply apologize for this oversight and the inconvenience it caused. Rest assured, we'll investigate this matter thoroughly and take immediate steps to ensure that our rooms are smoke-free and well-maintained. Your feedback is invaluable, and we're committed to rectifying this issue to ensure a more pleasant experience for our guests in the future.
