Note fondée sur 930 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
21 avr. 2019 par Resort Manager, Gestion de l’hôtel
Dear Guest, thank you for your terrific rating of Sheraton Grand at Wild Horse Pass. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, John Wright, Resort Manager
par un voyageur
Publié le 18 déc. 2024
par un voyageur
Publié le 4 déc. 2024
It was perfect. Peaceful, clean rooms, wonderful staff
par un voyageur de Coquitlam
Publié le 21 oct. 2024 sur Expedia
Overall a great stay!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Sabrina, Thank you for your feedback! We're pleased to hear you had a great stay with us here at Sheraton Grand at Wild Horse Pass, and we look forward to welcoming you back for another wonderful experience. Sincerely, Vipin Menon, Director of Operations
par un voyageur
Publié le 20 oct. 2024 sur Expedia
From the time we arrived till the last 5 minutes before we left, exceptional and friendly service. Hotel was clean, beautiful and had a very tranquil vibe. With waterfalls and soothing music, our stay was exactly what we needed. We'll be back!
par un voyageur de Chandler
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lucinda, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Grand at Wild Horse Pass and we hope to see you again soon. Sincerely, Vipin Menon, Director of Operations
par un voyageur
Publié le 7 oct. 2024 sur Expedia
It feels like family
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Paid for a room with a Mountain View and saw trees from the property right outside my window and barely any mountains
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Triesha, Thank you for sharing your experience. We're sorry to hear that the view from your room didn’t meet your expectations. We aim to provide the best possible views for our guests, and we regret that this was not the case during your stay. Your feedback is valuable, and we hope to have the chance to provide you with a better experience in the future. Sincerely, Vipin Menon, Director of Operations
par un voyageur
Publié le 18 sept. 2024 sur Hotels
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Concerns: poor signage, a lost woman was very distressed because she couldn’t find the parking lot, signs to check in are very small, too discreet in missing seeing them I parked near the conference center and had to struggle with my baggage on carpet for over a 1/4 mile; no microwave for the room; poorly positioned porch lights forced keeping the curtains completely closed, had they been on the opposite wall or with a directional cover that directed the light away from the door and toward the balcony rails it may have been possible to have the curtains partially open for first morning light; no information sheet in the room to guide climate control or list the channels on the fancy tv; sarcastic check in guy, others were observed to be warm and helpful. Cars are allowed to park on pathways, in the evening I fell as I began to walk around a car on the landscape instead of in the driveway. I struggled to get up because pushing up in the sharp rocks hurt. Weeks later I still have hematoma
Wonderful: the decor was educational and attractive, respecting the indigenous origins of the property. The bed was very comfortable. The daily water bottles were appreciated. The soap, shampoo and conditioner had a rich, pleasant scent. The grounds were mostly eco respectful, except for a ‘river’ however it was beautiful. Activities available included a nice pool area, paddle boats and bikes on the river, hiking trails, a spa, snack bar, restaurant, bar, gift shop and balconies to star gaze.
