Note fondée sur 820 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Studio City
Publié le 6 déc. 2024
Commentaires de Gestion de l’hôtel
8 déc. 2024 par General Manager, Gestion de l’hôtel
Dear Mark,Thank you for your great rating! We trust that means you had a great experience and stay with us, and we welcome you back anytime for an even better visit.
par un voyageur
Publié le 3 déc. 2024
Commentaires de Gestion de l’hôtel
3 déc. 2024 par General Manager, Gestion de l’hôtel
Dear Robert,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop!
par un voyageur
Publié le 3 nov. 2024
I came in on a light light and add problems with my rental car pick up, I ended up getting an Uber to the hotel. It was late and the front desk man was waiting for me as he had accounted for me now being there yet. What excellent service!
Commentaires de Gestion de l’hôtel
3 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to share your experience. We're thrilled you enjoyed the exceptional hospitality provided by our team, and we'll share your compliments. We hope to welcome you back to Sonesta Select Phoenix Chandler soon.
par un voyageur
Publié le 31 oct. 2024
Dirty , cigarette butts all over the place.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par General Manager, Gestion de l’hôtel
Dear Ricardo,Thank you for your feedback. Regarding the concerns you mentioned, we sincerely apologize and are addressing this with our housekeeping team to ensure our high standards are consistently met. Your comments are valuable to us as we continually strive to improve our guest experience. Thanks again.
par un voyageur
Publié le 28 oct. 2024
Great fair price hotel
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Guest Relations, Gestion de l’hôtel
Dear Alvin,Thank you for sharing your experience at Sonesta Select Phoenix Chandler. It's great to know that you found value in our pricing, and enjoyed your stay. It was a pleasure having you as our guest, and we look forward to your next stay with us.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Hello Katja, Thank you for rating us. If you have any feedback or details to share, we’d love to hear more!
par un voyageur de newton
Publié le 4 oct. 2024 sur Expedia
First. If I had known there was a fee for parking. Would not have chosen. Fee is not mentioned til arrival. Coffee in the lobby overpriced. The back entrance to room 173 and others is a security issue. Anyone can walk in the hotel off the street without a key or car because the door is literally broken Damaged. And the the staff pretends not to knw it’s broken. Careful when getting assigned to the first floor. The back exit is used as smoking area ,. To avoid lung cancer you have to walk thru lobby all the way around the hotel to get to car. That was supposed to be parked so you can exit and get to car quicker. Bad choice in hotel when there are so many other options …
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Fran,Thank you for sharing your feedback. We're very sorry to hear about the frustrations you experienced during your stay. We strive for transparency, and we apologize that the parking fee was not made clear prior to your arrival. Your feedback is invaluable, and our maintenance team will make the necessary updates to the exterior door. We hope you’ll consider giving us another chance in the future, as this is not the experience we aim to provide our guests.
par un voyageur
Enjoyable stay - lots of activities in the area
Publié le 1 oct. 2024 sur HotelsMy husband and I went to Chandler for our anniversary. Very nice hotel with professional and friendly employees. Rooms were nice and clean. Good shower and comfortable beds. We liked everything about this hotel - including location. We look forward to staying here again in the future.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Customer Service, Gestion de l’hôtel
Audra, it’s wonderful to hear you had a great time at Sonesta Select Phoenix Chandler for your anniversary. The team is delighted you enjoyed the clean and comfortable rooms, as well as the convenient location. We're looking forward to welcoming you both back for another visit in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Very nice room with just enough space. Close to highways and restaurants.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
John, we’re delighted you loved your experience at Sonesta Select Phoenix Chandler. It's fantastic to know the location and spacious room added to your stay. We're looking forward to welcoming you back!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for choosing Sonesta Select Phoenix Chandler. We're delighted you had a great experience with us and hope to welcome you back soon!
