Note fondée sur 856 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,6 Service et personnel
2,2 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 déc. 2022 sur Hotels
Épouvantable. Les photos sur l’application c’est « le projet », chambre salle, cafard, tout est cassé, pas d’eau chaude, pas de chauffage avec un jour de 2 cm sous la porte (-5 dehors).donc on a changé de chambre et bien l’autre était pire . Personnel sympathique au départ mais on les a vite gonflés.
À bannir de l’application. Pourtant il y a des bons commentaires , je ne voudrai pas aller chez eux
par un voyageur
Publié le 13 nov. 2024
Screw this place it ripped me off. They told me when I got there that they are not honoring anything from Travelocity trivago any of the third party vendor sites and that I would have to collect my refund from Travelocity they straight stole my money no refund no nothing and I can't get a hold of a representative on Travelocity to do anything you guys suck and they suck worse
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Autumb, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Phoenix - West. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Expedia
No safe at all
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Robert,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Phoenix West. We're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with safety concerns. At Red Roof, the safety of our guests are our top priority, so it saddened us to not have achieved that with your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Lonnie, The staff at the HomeTowne Studios by Red Roof Phoenix - West and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Christian, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - West and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Casey. The staff and I at the HomeTowne Studios by Red Roof Phoenix - West were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Bad hotel but good customer service.
Publié le 20 sept. 2024 sur HotelsThe room was unswept prior to entering, bed sheets were dirty and unorganized, overall it was very unkept. Despite all this, the customer sercive was very helpful and professional.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Francisco,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - WEST. It was wonderful to read that you were pleased with the service provided by our staff. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Bed sheets and towels all had stains and for the first time I’ve seen a roach in my hotel room.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Ruben,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS PHOENIX - WEST. It saddens me to read that the unclean lines and the insect you reported hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist
