Ratings based on 948 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 22, 2024 on Expedia
Comfortable
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Roger,We are pleased to hear that you found your stay comfortable. We hope to welcome you back in the future for another enjoyable experience.
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Manager, Hotel Management
Hello Brian,We appreciate you choosing our hotel for your stay. We hope you had a delightful experience and look forward to welcoming you back soon!
by A traveller
Posted Aug. 20, 2024 on Expedia
No towels in room. Breakfast late; no plates and no cups for hot coffee. Juice machine not working.
Overall the facility is very attractive, but the management of this Best Western leaves much to be desired.
I have had very good experiences at other Best Westerns, and will continue to consider Best Western in future travel plans, however, I will never stay at this facility again.
Best Western Corporate leadership needs to thoroughly review the management of this facility. Recommend a “secret traveler” or equivalent, to obtain effective insight into what travelers experience at this facility.
Comment from Hotel Management
Aug. 21, 2024 by Manager, Hotel Management
Hello Mark, We apologize for the inconveniences you experienced during your stay. We value your feedback and will share it with the hotel management for further review. Your loyalty to Best Western is important to us, and we hope to have the opportunity to better serve you in the future. Thank you for bringing these concerns to our attention.
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 21, 2024 by Manager, Hotel Management
Hello Thomas, We apologize for any shortcomings during your stay. Please reach out to us directly to address any concerns you may have had. We value your feedback and aim to improve our services for all guests.
by A traveller
Posted Aug. 19, 2024 on Expedia
It is a clean and inviting place to stay.
Comment from Hotel Management
Aug. 19, 2024 by Manager, Hotel Management
Hello Dietz,We're delighted to hear that you found our hotel clean and inviting during your stay. Our team takes great pride in maintaining high cleanliness standards to ensure a comfortable experience for all our guests. If you have any further feedback or suggestions for us, please feel free to reach out.
by A traveller
Posted Aug. 19, 2024 on Expedia
terrible
Comment from Hotel Management
Aug. 20, 2024 by Manager, Hotel Management
Hello Aaron, We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us and will be shared with our team for further improvement. If you would like to discuss your stay further, please do not hesitate to contact our management team.
by A traveller
Posted Aug. 19, 2024 on Hotels
No towels of any kind in room.When questioned said it would B 10 mins.3 hrs later went back down ,got 1 bathtowel 4 a 2 day stay.When asked about hand or faceclohes said they diont have those.Pool was not cleaned.Included in PRICE breakfast i guess didnt include BUTTER OR COFFEE CUPS cause they had neither.Outsde stairwells were DISGUSTING & reeked of URINE as did elevator.Outside patio with TV s couches & tables was a nice touch except 4 the human excrement & trashbags of clothing.Looks like they let homeless people live there.WORKERS ARE TOTALLY INCOMPATENT & CLUELESS...U SHOULD B EMBARRASSED 2 ASSOCIATED YOURSELF.PICS DONT UPLOAD.
Comment from Hotel Management
Aug. 20, 2024 by Manager, Hotel Management
Hello Thomas, We apologize for any inconvenience you experienced during your stay. Please know that we take guest feedback seriously and have shared your comments with our team for improvement. Your feedback is valuable to us for enhancing the guest experience. Please feel free to reach out to management directly to address any further concerns you may have.
by A traveller
Be Warned
Posted Aug. 18, 2024 on Hotels“Get what you pay for”, well in this case not even that. Room we booked was unavailable, so settled for a room without sofa bed. No towels in the room, only got three total towels for a family of four and one was floor towel. Every trash can in the compound was full so guest are leaving trash on tables. Hotels.com customer rep couldn’t provide solution for room downgrade at the hotel. This just the short version, way more to mention….
Comment from Hotel Management
Aug. 20, 2024 by Manager, Hotel Management
Hello Jorge, We apologize for the difficulties you encountered during your stay. We take all feedback seriously and encourage guests to reach out to the hotel's management directly to address any concerns or issues. Your experience does not meet our usual standards, and we appreciate your understanding as we work to improve our services for all guests.
by A traveller
Posted Aug. 17, 2024 on Expedia
We where not bothered by staff and where given extra towels as needed
Comment from Hotel Management
Aug. 19, 2024 by Manager, Hotel Management
Hello Ezrah,We're pleased to hear that our staff respected your privacy and provided you with extra towels promptly. We strive to ensure that all our guests' needs are met efficiently during their stay with us. Your feedback is valuable to us as we continually work to enhance the guest experience. Please don't hesitate to reach out to our management team for any further assistance.
by A traveller
Terrible breakfast and only 1 towel in the room.
Posted Aug. 17, 2024 on HotelsRoom only had 1 towel provided. 2 people were in this room for 3 days and only 1 towel was provided. Breakfast was not what the photos show. When I went at 7 am on Wednesday all I saw was eggs, Waffles, and bread for toast. Drink machine was not working either. I was not impressed at all.
Comment from Hotel Management
Aug. 17, 2024 by Manager, Hotel Management
Hello Brandon,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to improve our services. For any further assistance or feedback, please feel free to contact our management team directly.
