4/10 â MĂ©diocre
Mike
12 oct. 2025
Points faibles : Service et personnel, confort de la chambre
First of all, the entire hotel was in the process of a remodel, which makes sense as the room was dated badly. The lack of standard sized pillows on a king size bed was apparent as we had (4) pillows that were smaller than throw pillows and they offered no support. We asked the front desk person for some standard pillows or even extra little pillows and she acted like she couldnât do anything as housekeeping was gone for the day and she states she didnât have a key to the room. Very odd response. The lack of basic amenities like usb ports anywhere in the room to charge our phones was frustrating as well, thank God we had our charger adapters so we wouldnât be helpless. The bathroom is super small and the lack of fan in the restroom along with the sliding barn door for the bathroom with no lock left no privacy. The king sized bed was super low and the mattress offered little support either as it sunk in the middle. The elevator was very creaky like it needed WD40 badly. If I hadnât looked outside my window, I wouldnât have thought we were in Old Scottsdale! Very disappointing and frustrating that there was no mention on the Hotels.com website that the entire property was under construction, for goodness sake, check in was a big meeting room where a little desk was set up. Do better Hotels.com!!!!
Mike
Séjour de 1 nuit en octobre 2025