Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
Il y avait des tâches sur le lit, la manette de télévision était dégueulasses, j'ai demander un remboursement après avoir eu la chambre....
Commentaires de Gestion de l’hôtel
2 mars 2024 par MP - Guest Relations Manager , Gestion de l’hôtel
Bonjour Sophie, Merci d'avoir pris le temps de poster un avis sur votre expérience lors de votre séjour ici. Nous sommes très heureux d'apprendre que vous avez apprécié votre temps avec nous. Notre objectif est toujours de dépasser vos attentes ! Nous espérons vous voir bientôt!
par un voyageur
Publié le 14 nov. 2021 sur Expedia
Cet hotel est horrible.
Commentaires de Gestion de l’hôtel
17 nov. 2021 par CM - Guest Relations Manager, Gestion de l’hôtel
Dear caroline,
Thank you for leaving us a rating. We are sorry for any expectations of yours that we have not met. It would be very helpful for us to know the exact issues you may have encountered, so we can take appropriate actions and avoid the same problem in the future. We hope to hear back from you.
Sincerely,
par un voyageur
Publié le 20 janv. 2025
Commentaires de Gestion de l’hôtel
21 janv. 2025 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Harry, We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.
par un voyageur
Publié le 19 janv. 2025
The floor was not vacuumed. There was hair on the bathroom floor and the bathroom counter was filthy. I wiped it with a towel and it was brown and a little black with dirt.
Commentaires de Gestion de l’hôtel
19 janv. 2025 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Darrell! Thank you for bringing this to our attention. We sincerely apologize for the cleanliness issues you experienced in your room. This is not the standard we aim to uphold, and we will review our housekeeping procedures to ensure this does not happen again. We appreciate your feedback and hope to provide you with a better experience during a future stay.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Nico! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Muy limpia, buena cama, solo el area un poco insegura
Commentaires de Gestion de l’hôtel
22 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hola Claudia! Gracias por su comentario. Nos alegra saber que disfrutó de la limpieza y comodidad de la cama durante su estancia. Valoramos mucho sus observaciones.Lamentamos que el área le haya parecido un poco insegura. Nos esforzamos continuamente para garantizar que nuestros huéspedes se sientan cómodos y seguros durante su visita. Esperamos tener la oportunidad de recibirle nuevamente en el futuro.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Staff was very nice and friendly..
Commentaires de Gestion de l’hôtel
21 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Anita! Thank you for your wonderful feedback! We’re delighted to hear that you found our staff to be nice and friendly. Providing excellent service is a priority for us, and your kind words are truly appreciated. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 20 oct. 2024 sur Hotels
The bread was broken down. The bathroom has mold and needs to be updated desperately the lighting is bad. The streets are busy it's noisy
Commentaires de Gestion de l’hôtel
21 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Renee! Thank you for your feedback regarding your recent stay. We sincerely apologize for the condition of the bathroom and any inconvenience caused by the noise and lighting issues. Your observations about the mold and the need for updates are important to us, and we will address these concerns with our maintenance team to ensure a better experience for our guests. We appreciate your input and hope to have the opportunity to improve your experience on a future visit.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Shower knob was broken, so hard to shower
Commentaires de Gestion de l’hôtel
21 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi JOSUE! Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the broken shower knob during your stay. Your feedback is invaluable in helping us improve our facilities. We will ensure that our maintenance team addresses this issue promptly to enhance the experience for future guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Jennifer! We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
