Note fondée sur 897 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2024
I would stay there again
Commentaires de Gestion de l’hôtel
17 nov. 2024 par Rachael H. , Gestion de l’hôtel
Claire, We are so happy to hear you enjoyed your stay with us! We are excited to welcome you back next time you visit the area! Enjoy the rest of your weekend.
par un voyageur de Eagar
Publié le 20 oct. 2024
Beds could be softer and heater whistled really loud but otherwise great stay!
Commentaires de Gestion de l’hôtel
22 oct. 2024 par J Foard, Gestion de l’hôtel
Hi Britany,Thank you for your review! We are glad to hear that you enjoyed your stay with us. I do apologize that the firmness of our mattress and the AC unit was a disturbance, we have passed your feedback to our maintenance team for improvements. Looking forward to having you stay with us again!
par un voyageur de Scottsdale
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par J Foard, Gestion de l’hôtel
Dear Chris,Thank you for the 5 star review. We hope your future travels bring you back to visit the Tru by Hilton Gilbert in.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I liked everything except the bed and the pillows.
The bed & pillows weren’t comfortable. I woke up with a headache both mornings. A little sore & stiff.
Also, not the staff’s fault but calls for Guest Services were coming in to my room phone. When I tried calling Guest Services from my room phone, it didn’t go through.
When I told the front desk, they said, it was a new phone system, and they were still trying to work out the kinks. So I had to unplug my phone so I wouldn’t get phone calls all night
Commentaires de Gestion de l’hôtel
18 sept. 2024 par J Foard, Gestion de l’hôtel
Dear Sarah,Thank you very much for sharing your recent Tru experience with us. We appreciate your feedback and truly apologize for the technical issues with our phone system and the comfort of your in-room pillows. This is something that has been addressed and rectified with our leadership/support team. We want to thank you for bringing this to our attention as we continue to for excellence.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Rachael H. , Gestion de l’hôtel
Lance,Thank you for your feedback! We’re glad to hear you had a positive experience. We hope to welcome you back in the future!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
From the second we arrived, the service folks and the front desk person were smiling genuine smiles. You could just tell you were in for a great stay. Unfortunately, the work area was too shallow for the three large monitors that my wife needs for her job. We could only stay the weekend. We got a large suite with a full desk at another Hilton property about a mile away, for the next two weeks. Our new home won't be ready to occupy for a few weeks yet. Loved 'Tru by Hilton'! ❤️
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Rachael H. , Gestion de l’hôtel
Timothy, Thank you for recognizing our friendly and genuine staff! We really appreciate your kind words. We’re sorry to hear the room didn’t quite meet your needs, but we hope to welcome you back for a more relaxed staycation soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
It was clean and breakfast was a nice touch.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Rachael H. , Gestion de l’hôtel
Soraya,Thank you for feedback! We are happy to hear that you enjoyed your stay and saw the hard work our team puts into the hotel to make it clean. We strive to provide the best experience for you! We look forward to welcoming you back.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Welcome
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Rachael H. , Gestion de l’hôtel
De Blanco,Thank you for staying with us at the Tru! We are happy to hear you enjoyed your stay and we look forward to welcoming you back.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Rachael H., Gestion de l’hôtel
Catherine, Thank you for taking your time to rating your stay with us. We appreciate your feedback and hope to see you again!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
The room was very clean, the property was also clean and in a nice area. Very close to many restaurants and shopping.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Rachael H., Gestion de l’hôtel
Michael, Thank you for your feedback. Our hotel is located in a prime location as you mentioned with the variety of restaurants and shopping. Thank you for appreciating our cleanliness at our property! It means a lot to us when our hard work is noticed. We hope to welcome you back in the future!
