Note fondée sur 139 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2020 par Oanh Cao, Gestion de l’hôtel
Dear Valued Guest,
Thank you very much for your stay and nice ranking for us. I look forward to have the pleasure of welcoming you again at Famiana Resort & Spa in the near future.
Thank you and have a good day!
Best Regards,
Oanh Cao (Ms)
Assistant Guest Relations Manager
par un voyageur de paris
Hôtel confortable bon restaurant
Publié le 19 oct. 2017 sur ExpediaDommage que là pluie est limitée nos activités
Heureusement le billard a aider notre détente
Commentaires de Gestion de l’hôtel
21 oct. 2017 par Vi Dang - Guest Relation Manager, Gestion de l’hôtel
Dear Alain,
Thank you very much for taking the time writing a review on Expedia.
We are very happy to hear your praise regarding to our comfortable hotel and good restaurant. It was our pleasure to serve you here at Famiana Resort. Your review has helped us a lot, it gives us strength and happiness to continue our job.
On behalf of all staff, I wish you a nice day, and hoping to serve you again at Famiana Resort.
Best regards,
Vi Dang
par marc
Superbe hôtel
Publié le 23 mars 2017 sur HotelsAprès avoir visité le Vietnam du Nord au sud ,nous voulions ma femme et moi se retrouver dans un endroit beaucoup plus tranquille et en cherchant ,j ai trouvé l ile de Phu quoc,et ce charmant hôtel.
A l accueil il y a une personne qui se prénomme SHana qui nous a guidée tout au long de notre séjour .
Commentaires de Gestion de l’hôtel
17 juin 2017
Dear marc
Thank you for taking the time to write a review of your stay at Famiana Resort and Spa.
As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.
Recommandé
pour Tout le mondepar un voyageur de Paris
Très bel hôtel - acceuil très chaleureux
Publié le 5 févr. 2017 sur ExpediaLes Green Villas du Famiana bien qu'un peu eloignées de la plage (mais à moins de 5 minutes) me paraissent plus agréables que les bungalows du Famiana Resort ; petits bungalows individuels dans beau jardin. Un havre de paix. Petit déjeuner succulent. Petite suggestion d amélioration ; on aurait apprécié que les jus de fruits soient de "vrais jus de fruits "
Commentaires de Gestion de l’hôtel
19 juin 2017 par gra, Gestion de l’hôtel
Dear Lully
Thank you for taking the time to write a review of your stay at Famiana Resort and Spa.
As a team, we are so pleased that you enjoyed your stay with us and your give such positive feedback for all areas of the hotel. We send warm greetings to you and your family and hope that you will return back to spend your vacation again with us soon.
par un voyageur
Publié le 24 août 2024 sur Expedia
お風呂の水が茶色だった
Commentaires de Gestion de l’hôtel
3 sept. 2024 par CSM, Gestion de l’hôtel
Dear Yoshiharu,Thank you for your recent visit to the Famiana Resort and Spa and for writing such a thorough review. We always do our best to make your stay with us the most enjoyable, and we were very sorry to learn that not all aspects of your stay came up to your expectations. Please, let us assure you that all your suggestions have been considered and reported according to services.We hope to have the pleasure of welcoming you again at Famiana Resort and Spa!Best regards,Tuong Vi Dang (Ms.)Customer Services Exe. Manager
par un voyageur
Publié le 13 août 2024 sur Expedia
We stayed at the Famiana Green Villa and were upgraded to the Famiana Beach Resort and Spa. Both were great places to stay, the staff is very attentive and courteous and the rooms were clean. The Green Villa does not have a beach access, though the beach is a short walk from the hotel. Access to the beach is not hard to find, but the beach you will find is quite polluted with garbage. We were upgraded to the Famiana Beach Resort and Spa for our last two nights because we were told that the Green Villa was overbooked. We did not see many guests at either resort but definitely appreciated the upgrade as we got to enjoy an ocean view at the Beach resort. The staff at both these resorts were so friendly and catered to our every needs. This place is a short taxi ride away from fhe Night Market, has some dining options nearby and we overall enjoyed our stay in Phu Quoc.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par CSM, Gestion de l’hôtel
Dear Manuela,Thank you for choosing Famiana Resort & Spa Phu Quoc for your visit to Phu Quoc and for your wonderful review about Famiana.It was a pleasure to be involved in the success of your holiday. I am delighted to know that our staff and services could meet your expectations and bring you an enjoyable stay. Many thanks for appreciating all our services. For the staff, your very kind words would brighten us and for sure, it will be a big motivation to keep making more efforts and improvements on our performance.Looking forward to welcoming you again very soonThank you and have a good day!Best Regards,Tuong Vi Dang (Ms.)Customer Services Exe. Manager
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par CSM, Gestion de l’hôtel
Dear Thi Cuc,Thank you very much for your score. We wish you all the best and looking forward to meeting you again at Famiana. Best Regards, Tuong Vi Dang (Ms.)Customer Services Exe. Manager
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Staff at reception are very helpful and efficient. Although can't speak much English, they will try to assist and help their guests.
Nice place to stay but a bit of walking distance to the main road. Along the way, there's some restaurants that serve Asian and western food. There's one that I hv been eating there a few times with my children as price reasonable, lots of varieties, fast serving but always full house. Servers are friendly but need to wait if u want to
eat there. Only setback is most restaurants got no aircond coz it's open air. Only fan and air cooler.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par VI DANG - GRM , Gestion de l’hôtel
Dear NGAI,Thank you for choosing Famiana Resort & Spa Phu Quoc for your second visit to Phu Quoc and for your wonderful review about Famiana.It was a pleasure to be involved in the success of your holiday. I am delighted to know that our staff and services could meet your expectations and bring you an enjoyable stay. Many thanks for appreciating all our services. For the staff, your very kind words would brighten us and for sure, it will be a big motivation to keep making more efforts and improvements on our performance.Looking forward to welcoming you again very soonThank you and have a good day!Best Regards,Vi Dang (Ms.)Guest Relations Manager
par un voyageur
Publié le 15 janv. 2024 sur Expedia
I liked the morning breakfast buffet. Ve was wonderfully accommodating and helpful in making our stay memorable.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par GRM , Gestion de l’hôtel
Dear Jacqueline, Thank you very much for choosing to stay with us during your visit to Phu Quoc and for writing us a wonderful review. The whole team of Famiana wishes you all the best and we very much hope to see you returning to our resort soon.Best regards,Vi Dang (Ms.)Guest Relations Manager
par un voyageur
★★★★☆
Publié le 4 janv. 2024 sur Hotelsclean and affordable.
very good (but relatively expensive) restaurants and good massage shops around the hotel.
complimentary shuttle bus to the airport.
foods by room service were between okay and good.
but complimentary life jackets are old and broken.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par GRM , Gestion de l’hôtel
Dear HYUNWOO,Thank you for your visit to the Famiana Resort and Spa and for taking the time to write such a thorough review. We always do our best to make your stay with us the most enjoyable, and we were very sorry to learn that not all aspects of your stay came up to your expectations. Please, let us assure you that all your suggestions have been taken under consideration and reported according to services.We hope to have the pleasure of welcoming you again at Famiana Resort and Spa!Best regards,Vi Dang (Ms.)Guest Relations Manager.