Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
5,0 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lynnwood
Publié le 18 déc. 2024
The new hotel staff is fantastic, they are both beautiful and helpful. Close to everything the hotel is only a year old so everything well maintain and luxurious.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 8 sept. 2024 sur Hotels
깨끗하고 조식 맛있고 선셋타운 안에 있어 근처 음식점, 관광지와 접근성도 좋습니다. 수영장 뷰가 좋아서 하루에 4시간씩 물놀이했어요. 또 가고 싶어요!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Ms. Soyoon,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay at La Festa. It’s fantastic to know that you found our hotel clean, enjoyed the delicious breakfast, and appreciated the convenient location within Sunset Town. We’re delighted that you had such a great time exploring the nearby restaurants and tourist spots.We’re especially happy to hear that you loved the view from our swimming pool and spent hours enjoying the water each day. Your kind words truly motivate us to continue providing the best experience for our guests. We can’t wait to welcome you back for another memorable stay!To stay updated on our latest news, special offers, and events, we invite you to follow us on our social media channels. We love sharing moments from La Festa and keeping in touch with our wonderful guests.Regards,Lucky OuGeneral Manager
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Jeong Ho,Your glowing review fills us with gratitude! Your kind words inspire our Team Members to continuously strive for excellence and reach new heights. We eagerly anticipate your return for another outstanding experience at La Festa Phu Quoc, Curio Collection by Hilton.Best regards, Lucky Ou General Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
I booked 2 Ocean View rooms but there are not Ocean View at all. The rooms foce to other building and we saw the roofs only. Guests book this Hotel have to be careful at this point and make sure what we pay and what we get. IT’S NOT OCEAN VIEW AT ALL.
The Staffs at Lobby and house keeping are helpful and nice but the staff at swimming pool is not really helpful and not nice because after we swimming we need towels he asked us have to bring the towels back the swimming pool and sign the name for taking towels Is it the five star Hotel SPECIAL service at LA FESTA PHU QUOC.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Anh Vo,Thank you for taking the time to share your thoughts with us. We are genuinely sorry for the inconvenience you experienced during your stay, especially regarding the room view and the service at the swimming pool.Your feedback has been noted and shared with our Management Team to improve our room allocation process.While we are pleased to hear that our lobby and Housekeeping Team Members were helpful, we apologize for the service issues at the swimming pool. This is not the level of service we aim to provide, and we will address this with our team to ensure improvements.Your feedback is invaluable to us, and we appreciate your honesty. We hope to have the chance to welcome you back and provide a better experience in the future.Best regards, Lucky Ou General Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Sunsig,We deeply appreciate your wonderful review! It's truly heartening to hear that you thoroughly enjoyed your stay at La Festa Phu Quoc, Curio Collection by Hilton. Your encouraging feedback serves as a great motivation for our Team Members to maintain and even exceed the high levels of service we strive for. We eagerly anticipate the opportunity to welcome you back for another exceptional experience!Best regards, Lucky Ou General Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Hyesook,Thank you so much for your fantastic review! We're overjoyed to hear that you had a 10/10 experience at La Festa Phu Quoc, Curio Collection by Hilton. Your feedback is incredibly valuable, and it motivates us to keep delivering exceptional service. We can't wait to welcome you back for another amazing stay!Best regards, Lucky Ou General Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
This hotel don’t have internet connection to TV . Internet is so weak … breakfast is too poor .. it is not worth for the money
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. BINH,Thank you for choosing La Festa Phu Quoc and for taking the time to share your recent stay experience. We sincerely apologize that the internet access and breakfast options fell short of your expectations. We understand that these shortcomings significantly impacted the value you received for your stay.Your input truly helps us identify areas for improvement. We'd be happy to discuss your experience further and explore ways to make your next stay more enjoyable.We value your business and hope you will give us another chance to demonstrate our commitment to guest satisfaction.Best regards,
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. PING YAO ,Sunshine and smiles from La Festa Phu Quoc! Thank you so much for your amazing review. We're thrilled you had a wonderful experience and look forward to your return.Best regards,
