Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
5,0 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Jeong Ho,Your glowing review fills us with gratitude! Your kind words inspire our Team Members to continuously strive for excellence and reach new heights. We eagerly anticipate your return for another outstanding experience at La Festa Phu Quoc, Curio Collection by Hilton.Best regards, Lucky Ou General Manager
par un voyageur
Publié le 29 août 2024 sur Expedia
I booked 2 Ocean View rooms but there are not Ocean View at all. The rooms foce to other building and we saw the roofs only. Guests book this Hotel have to be careful at this point and make sure what we pay and what we get. IT’S NOT OCEAN VIEW AT ALL.
The Staffs at Lobby and house keeping are helpful and nice but the staff at swimming pool is not really helpful and not nice because after we swimming we need towels he asked us have to bring the towels back the swimming pool and sign the name for taking towels Is it the five star Hotel SPECIAL service at LA FESTA PHU QUOC.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Anh Vo,Thank you for taking the time to share your thoughts with us. We are genuinely sorry for the inconvenience you experienced during your stay, especially regarding the room view and the service at the swimming pool.Your feedback has been noted and shared with our Management Team to improve our room allocation process.While we are pleased to hear that our lobby and Housekeeping Team Members were helpful, we apologize for the service issues at the swimming pool. This is not the level of service we aim to provide, and we will address this with our team to ensure improvements.Your feedback is invaluable to us, and we appreciate your honesty. We hope to have the chance to welcome you back and provide a better experience in the future.Best regards, Lucky Ou General Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Sunsig,We deeply appreciate your wonderful review! It's truly heartening to hear that you thoroughly enjoyed your stay at La Festa Phu Quoc, Curio Collection by Hilton. Your encouraging feedback serves as a great motivation for our Team Members to maintain and even exceed the high levels of service we strive for. We eagerly anticipate the opportunity to welcome you back for another exceptional experience!Best regards, Lucky Ou General Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. Hyesook,Thank you so much for your fantastic review! We're overjoyed to hear that you had a 10/10 experience at La Festa Phu Quoc, Curio Collection by Hilton. Your feedback is incredibly valuable, and it motivates us to keep delivering exceptional service. We can't wait to welcome you back for another amazing stay!Best regards, Lucky Ou General Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
This hotel don’t have internet connection to TV . Internet is so weak … breakfast is too poor .. it is not worth for the money
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. BINH,Thank you for choosing La Festa Phu Quoc and for taking the time to share your recent stay experience. We sincerely apologize that the internet access and breakfast options fell short of your expectations. We understand that these shortcomings significantly impacted the value you received for your stay.Your input truly helps us identify areas for improvement. We'd be happy to discuss your experience further and explore ways to make your next stay more enjoyable.We value your business and hope you will give us another chance to demonstrate our commitment to guest satisfaction.Best regards,
par un voyageur
Publié le 3 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr./Ms. PING YAO ,Sunshine and smiles from La Festa Phu Quoc! Thank you so much for your amazing review. We're thrilled you had a wonderful experience and look forward to your return.Best regards,
par un voyageur
Publié le 27 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Mr. sungteak,Knowing that you had an enjoyable experience at La Festa Phu Quoc is truly rewarding for our team. We strive to create a one-of-a-kind experience for every guest, and your high rating is a wonderful affirmation of our efforts.Thank you again for choosing La Festa Phu Quoc. We look forward to welcoming you back soon and exceeding your expectations once again. Best regards,
par un voyageur
Publié le 25 mai 2024 sur Expedia
Excellent views
Commentaires de Gestion de l’hôtel
3 juin 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Valued Guest,We are truly appreciative of your feedback and for selecting us as your base for exploring Phu Quoc's charm.We hope to welcome you back for more exciting experiences in the future. In the meantime, please don't hesitate to reach out if you have any inquiries.With warmest regards,
par un voyageur
Publié le 11 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mai 2024 par Lucky Ou - General Manager, Gestion de l’hôtel
Dear Ms. Soyeon,We greatly appreciate your high recommendation! It's fantastic to hear that you had a wonderful experience during your stay with us. If you have any specific feedback or suggestions you'd like to share, we'd love to hear them. Thank you once again for choosing to stay with us, and we hope to welcome you back again in the future!
par un voyageur
Publié le 30 avr. 2024 sur Hotels
호텔 컨디션이나 모든 면에선 최상의 호텔입니다. 경치도 좋고 인접한 관광지 또한 모든면에서 편하게 이동할수 있어서 좋았습니다. 인피니티 수영장 또한 선셋 경치는 최고였습니다. 다만 아쉬웠던점은 내부 일하시는 분들의 서비스는 기대했던 힐튼이란 점을 감안했을때 매우 무뚜뚝한 조금 다른 휴양지 리조트서 환영만 받던거랑은 사뭇 달랐습니다. 조식 뷔폐에 중요하게 생각하시는 분들은 조금 생각했던 것보다 별5개중에 3,5 정도입니다.
Commentaires de Gestion de l’hôtel
5 mai 2024 par Mai Nguyen Assistant MarCom Manager, Gestion de l’hôtel
Dear Mr. JONGHOON,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the resort's condition, stunning scenery, and convenient access to nearby tourist attractions. It's wonderful to know that you found our infinity pool to offer the best sunset view.We sincerely apologize for any shortcomings you experienced with the service provided by our team members. At Hilton, we strive to deliver exceptional hospitality, and we regret that we fell short of meeting your expectations in this regard. Your comments have been shared with our team for further review and improvement.Regarding the breakfast buffet, we appreciate your feedback and will certainly take it into consideration as we continually evaluate and enhance our offerings to better cater to the preferences of our valued guests.We genuinely value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there is anything further we can assist you with, please do not hesitate to contact us directly.Best regards,
